Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 3 stars out of 5
by Deborah sturgeon - Posted on 07 October 2022
After having a phone consultation in July with this department which my mum has been under before the first lockdown I was not happy that the consultant could not give me reply to any of my concerns. I have rang the department and have spoken to the secretary twice left a message and then speaking to her has they did not get back to me I was told by her that she will speak to the consultant and call me back has I would like a face to face appointment for my mum I again did not get a call back I appreciate that the hospital are busy but you cannot say one thing and do another.I am very concerned about my mum .
Visited Gastrointestinal and Liver services on September 2022
Review titled Southend Hospital
Replied on 10 October 2022
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Never felt so Alienated!
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2022
I took my daughter this evening and I’ve never experienced such rude behaviour. I used to work in this department and never would I have ever made anyone feel how I was made to feel ! I was taught to treat people with kindness and empathy. I understand everyone is tired and busy but I would still be humble regardless of a bad shift. I felt like a criminal and everything I said (of course I don’t know what’s going on I’m a worried mum) but it was shut down with a rude response and then there was no dignity at all when it came to giving my female pre teen an ECG ! Then after waiting for 5 hours !!! Which I also understand people are poorly and it’s busy. The dr made me feel like I was totally stupid and again like a bad parent!
Visited Accident and emergency services on September 2022
Review titled Southend Hospital
Replied on 29 September 2022
Good afternoon, We are sorry to hear you have had this experience. We will ensure this feedback is passed onto the team in Southend Emergency Department. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Chaos in A&E
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
5 hours in A&E, not seen, more & more patients came...4 doctors there but they saw on average 1 patient every 2 hours?? A boss is needed in A&E to ensure the doctors are working in a timely manner & they definitely need targets to achieve, it was very clear a boss was needed to organise them & crack the whip.
Visited Accident and emergency services on September 2022
Review titled Southend Hospital
Replied on 26 September 2022
Good morning, We are sorry to hear you have had this experience. We will ensure this feedback is passed onto the team at Southend. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Thank you X Ray Team
Rated 4 stars out of 5
by Kelly Marie - Posted on 26 September 2022
Please pass on our thanks the A&E staff. Every staff member we encountered was polite, professional and great with our little boy. Particular thanks to your lovely XRay team. They knew just how to interact with our small son and make him feel safe and comfortable. That is so appreciated.
Visited Accident and emergency services on September 2022
Review titled Southend Hospital
Replied on 26 September 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Disgusting
Rated 1 star out of 5
by Maggie - Posted on 27 September 2022
Treating humans as I observed last night at Southend A&E is wrong ! 9 hour wait no food or drinks given out . No updates ! 12 ambulances in car park with patients in . 8 hours wait for bed once you had been seen and needed admitting. What is going on! Our NHS has become the worse run organisation I have ever witnessed . Offers a service i would expect of a third world country. I witnessed all this first hand last night I was appalled at some of the sorry sights I saw in the waiting room . I am now worried for my well-being if I needed emergency Help !!
Visited Accident and emergency services on September 2022
Review titled Southend Hospital
Replied on 29 September 2022
Good afternoon, We are sorry to hear you have had this experience. We will ensure this feedback is passed onto the team in Southend Emergency Department. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Amazing place Wednesday 13 September
Rated 5 stars out of 5
by Allan Lambert - Posted on 17 September 2023
Brilliant place, wonderful, staff, always calm and pleasant under busy conditions. Eye doctor was such a professional, thank you for your amazing treatment.
Visited Accident and emergency services on September 2022
Review titled Southend Hospital
Replied on 19 September 2023
Good morning, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Wonderful Care
Rated 5 stars out of 5
by Marion - Posted on 19 August 2022
Was taken to the stroke ward, staff were brilliant, the care I received could not be faulted. The food was good although breakfast not being served until about 9.30am meant I didn’t get a hot drink from 6pm the previous evening and I would have liked a cup of tea when I woke up. Staff work extremely hard and we’re very helpful and very informative. My only criticism is the noise at night. It is impossible to sleep due to being general very noisy (door banging loudly, chairs being dragged across the floor, beepers although necessary very loud and continuous) all of which made me very agitated when I just wanted peace and quiet to be able to sleep.)
Visited Stroke on August 2022
Southend Hospital has not yet replied.
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Review titled Ambulance availability
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
I had seviour chest pain and I called 111 for help. I've been told by Dr on call, that I shouldn't move and she gonna send an ambulance to take me to hospital. After about 45 minutes someone called and said they don't have ambulance to take me, so it's better to go by myself to a&e . I gone to hospital and noticed 12 ambulance standing there with staffs who gathered and laughing and joking and etc.... I'm paying my tax every year and I expecting to receive a acceptable service too. Yet this experience with Southend hospital was completely disappointing.
Visited Accident and emergency services on August 2022
Southend Hospital has not yet replied.
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Review titled Great care giving
Rated 5 stars out of 5
by Hayley - Posted on 28 August 2022
I just want to thank all the staff on the Maternity wards- I was in Friday- Sunday to be induced and the care I was given, checks made for me and baby were fantastic. I cannot say a bad word for any of the teams day or night. I was put at ease and felt safe and calm. Thankyou for the care given.
Visited Maternity services on August 2022
Southend Hospital has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2022
The care I got when I was on the cardiology ward was excellent, since being discharged I have Had all the follow up tests the consultant requested, but am now struggling to get a follow up appointment which he requested for after 3 months for the results. As I have a tear in one of the coronary arteries this is causing me a lot of stress
Visited Cardiology on August 2022
Review titled Southend Hospital
Replied on 01 December 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust