St James's Hospital
Beckett Street, Leeds, West Yorkshire, LS9 7TFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor communications facilities
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2023
I have had an on-going bladder problem, but every time I try and contact the Urology department I get an answer phone. It infuriating. I have search for an email address for them to drop them information/ask questions but there isn't one! Please could the hospital look into the current access to this department from outside the hospital. Currently it is not fit for purpose.
Visited Urology on May 2023
St James's Hospital has not yet replied.
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Review titled Surgical Assessment Unit - inappropriate behaviour
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Early hours in the morning where they tell you to get rest and you can hear the staff gossiping about other staff members and other patients. It’s off-putting hearing staff making inappropriate comments about yourself as it made me not want to ask for help. They were really loud and I could not get any sleep.
Visited General Surgery on April 2023
St James's Hospital has not yet replied.
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Review titled I am so grateful for everything you did for me
by Beryl B - Posted on 05 April 2023
I attended J25 (Ophthalmology) St James Hospital in Leeds today for day surgery. I want to commended the medical and nursing staff who treated and looked after me. I was nervous about this appointment, being 82 years young (!), but felt so reassured by the teams professionalism, compassion, care and good humour! One doctor was so kind as to place a pillow under my legs as my back was hurting, this really helped me and was a distraction from the procedure l had done. I am so grateful for everything you did for me and feel you need recognition for it.
Visited April 2023
Provided by Care opinion
St James's Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sue Speight - Posted on 04 April 2023
I was admitted to the Admissions Lounge / Ward for removal of my gallbladder. The care I received on this ward was absolutely brilliant, all the staff went above and beyond to provide professional care. All the staff were friendly, very caring and professional. The ward was extremely clean and tidy and I felt very safe during my stay on the ward. I would recommend St James Hospital and particularly the Admissions Lounge / Ward to anybody who is in need of surgery. I would like to say a big thank you to all the ward staff and the surgical team for the excellent care they all provided.
Visited General Surgery on March 2023
St James's Hospital has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
Had a cystoscopy which I was absolutely dreading but in the end it was painless, staff put me at ease and discussed everything as it went along. No issues for me at all, no rush either.
Visited Urology on March 2023
St James's Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Had a biopsy today. All staff were very caring and understanding throughout the process. Explained everything that was happening at each stage. Excellent service and after care.
Visited Breast cancer services on February 2023
St James's Hospital has not yet replied.
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Review titled Rubbish hospital
Rated 1 star out of 5
by Gary Ashman - Posted on 23 May 2023
Had spirometry test 17feb still waiting for results spoke to receptions staff there not interested I give up, just rubbish hospital
Visited Chronic Obstructive Pulmonary Disease on February 2023
St James's Hospital has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
My mother and her partner attended the ophthalmology outpatient department and were shown genuine compassion and care. The nurse went above and beyond and made such a positive difference to their experience, we’re very grateful.
Visited Ophthalmology on February 2023
St James's Hospital has not yet replied.
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Review titled Beckett Wing Clinic
Rated 2 stars out of 5
by Jean - Posted on 02 February 2023
I visited with my elderly mother . The department on the first floor was an absolute disgrace . Looked dirty plaster missing on wall where my mother was laid . The whole place needs a total refurbishment . Very depressing
Visited Don't know on February 2023
St James's Hospital has not yet replied.
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Review titled Colonoscopy - mixed experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I was booked on a 2 week referral & when the appointment was made I was advised that someone would contact me to go through everything however this never happened. I received my prep on a Friday evening, just 3 days before the appointment date & a couple of hours before the department closed so I felt a bit unprepared as I had such a short window of time to ask questions after reading through all the information. I struggled to get through on phone but thankfully managed to just in time & spoke to a wonderful person who answered all my questions & reassured me. When I arrived at the department I was greeted by a receptionist who started to book me in, they then walked off midway through with no explaination & started to do other work leaving the second receptionist to take over after noticing me still standing there. I found that quite rude. After that everyone I interacted with was great & I was really put at ease by the team who carried out the colonoscopy. They kept me informed throughout & comforted me as I was very anxious about the whole thing. The procedure was a breeze! The after care felt a little bit rushed & I'm suprised that after fasting for so long I was not offered any food or drink afterwards, despite being repeatedly told this would happen in the second recovery room. I had to ask for water a few times before I got some which wasn't great. I am also a bit unsure as to what will happen next as my colonoscopy was clear which leaves me with unanswered questions about what caused my symptoms. I was told by 2 different people that someone will contact me but the report says refer back to GP. Overall my experience was mixed but the important part, the colonoscopy itself, was very positive.
Visited Diagnostic Endoscopy on January 2023
St James's Hospital has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust