St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Inguinal Hernia Operation - Paterson Building
Rated 5 stars out of 5
by Grae - Posted on 21 June 2023
An absolutely first class and exemplary experience for my inguinal hernia operation on 20 June. The lead consultant performed the operation and was brilliant. The nursing team and especially the ward sister were fantastic and I also highly commend the anaesthetist and nurse in the operating theatre. Patient transport took me home and arrived within about 15 minutes. I can't recommend St Mary's highly enough. Thank you so much to all. Please pass my thanks and appreciation the The Consultant Genera, Upper Gastrointestian and Bariatric Surgeon Lead for Acute Surgery and his team.
Visited Gastrointestinal and Liver services on June 2023
Review titled St Mary's Hospital (HQ)
Replied on 22 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Your kind words have been passed on to the team.
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Review titled The best gynecology department
Rated 5 stars out of 5
by Viktorija - Posted on 25 May 2023
I've been coming back to the hospital every year for the last 5-6 years, met more than one doctor and staff member and all of them are just the best people on earth. As we know, you normally don't go to the clinic as such with no issues but everyone makes you feel very comfortable, explains everything as much and as clearly as possible. The most stress free experience you can get in such situations!
Visited Gynaecology on May 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Great service in A&E
Rated 5 stars out of 5
by Celia Bateman - Posted on 23 May 2023
Attended with knee pain and was seen quickly and efficiently. All the staff I met were friendly, courteous and professional and I was seen, x rayed, diagnosed and given crutches and painkillers all in under 90 minutes - very impressive service
Visited Accident and emergency services on May 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. We appreciate and value your comments.
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Review titled Bad receptionest
Rated 3 stars out of 5
by Ali Ali - Posted on 08 May 2023
Am suffering from noise and hearing problem and was advised to walk in at Audiology for a test on Tuesday or Thursday so on Wednesday and asked the receptionist at the Audiology Desk about the time and 100000% told me from 9-12 and 1:30 to 4 on both days so I said I will come then after 1 so I can finish my prayers first. Next day Thursday arrived at 2:15 pm and the moment I walked in and the way the lady behind the desk who I spoke to the day earlier was not at her best mood. a grim face and serious tone she said yes so i was trying to show her the referral and said am her for the test I spoke to you about yesterday and she started to say oh am not crazy i didn't say that i told you Thursday is 9-12 and Tuesday is 1:30-4:00 which was not true as on the day i asked she was with another lady sitting behind the desk... However am not well and bad sound or the way she was ignorant and arrogant talking to me that way made me really upset so I asked her not to be rude and asked her politely to shut up... Am shocked at her way of receiving patient. its a hospital and if you cant be nice then better shut it down its more appropriate then to have staff with this attitude... thanks for reading..
Visited Audiology services (community) on May 2023
Review titled St Mary's Hospital (HQ)
Replied on 09 May 2023
Dear Ali, Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience with our Audiology Department at St Mary’s Hospital. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Chris Patient Advice and Liaison Service
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Review titled Long waiting times
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
We arrived at 11:25 for our appointment at 11:30. Several others arrived for appointments at the same time. All others were seen. More people arrived with later bookings and were seen before us, with someone being moved up the queue. When we asked at 11:50 how much longer we would be made to wait, we were told it would another 20min. In total we waited almost an hour for a service we were on time for, while others who arrived after us were seen before us.
Visited Maternity services on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 11 April 2023
Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to, sincerely apologise to you for the delay you had with your appointment in the Outpatients Department at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the service manager. If you wish to speak to a PALS Officer about your concerns, please contact us on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled Brilliant experience
Rated 5 stars out of 5
by Simon Walton - Posted on 24 April 2023
I was due to have a CT colonography procedure in the imaging department. I arrived ready to read "War and Peace" from cover to cover! However, I waited no more than five minutes and then was taken through to the section and looked after by the most charming, efficient, helpful people that ever existed and was out on the street within little more than 30 minutes. Thank you, thank you, thank you.
Visited Imaging services on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 11 May 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Imagine. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Mediocre service and still no results
Rated 1 star out of 5
by Valentina V - Posted on 25 May 2023
I went to the imaging department for a MRI on the 21st of April. The nurse who took me to the changing room was quite rude and didn’t explain me properly the procedure, but fortunately I already had a MRI before so I was familiar with it. They gave me ear plugs to reduce the machine sound but they kept on explaining me thing after I was asked to put them in my ears. Lastly, I still didn’t get the MRI results after more than a month from the appointment and nobody replies to my email.
Visited Imaging services on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net .
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Review titled Very pleasant ladies
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I had a very short visit to investigate what turned out to be a harmless lesion on my foot. The doctor and trainee couldn't have been more sympathetic and charming. The only downside was the maze like hospital site which is difficult to navigate because of the extensive building works! Luckily I arrived at my appointment with 5 minutes to spare.
Visited Dermatology on April 2023
Review titled St Mary's Hospital (HQ)
Replied on 25 April 2023
Imperial College Healthcare NHS Trust appreciates and values your comments and we would like to encourage you to contact PALS by telephone on 0203 312 7777 or by email on imperial.pals@nhs.net.
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Review titled Great experience
Rated 5 stars out of 5
by maria macone - Posted on 27 March 2023
Appointment was on time, quick, and people were very nice. Experience was great and therefore would recommend this hospital to a friend or family member.
Visited Imaging services on March 2023
Review titled St Mary's Hospital (HQ)
Replied on 27 March 2023
Dear Ms Macone, thank you for your lovely feedback. So that I can forward your feedback, would it be possible to know what Department you came to at St Mary’s Hospital, London. If you could email me at imperial.pals@nhs.net and put for the attention of Karen Seward. Kindest regards Karen Seward
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Review titled Awful experience- will avoid in future
Rated 1 star out of 5
by Leanne - Posted on 18 March 2023
I took my 86 year old grandmother to St Mary’s hospital A&E department as instructed to do so by a doctor at a routine appointment that same day. (Wound on her leg infected) my grandmother was told that she could possibly have her leg amputated if not treated. We are still waiting 7.5 hours later. The chairs are metal and not suitable for an elderly person with severe arthritis. How can anyone expect an 86 year old lady to wait on metal chairs for 7.5 hours? I spoke to the reception staff who were the opposite of empathetic - she said that last week it was a 13 hour wait and we should count ourselves lucky. What has happened to St Mary’s A&E department. Where is the humanity. It’s like feeding time at the zoo.
Visited Accident and emergency services on March 2023
Review titled St Mary's Hospital (HQ)
Replied on 21 March 2023
Dear Leanne Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with your grandmother at our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Services. If you would like to contact me with your grandmother's name and date of birth I will be more than happy to put your names to the concerns raised and hopefully get some feedback for you. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
Information supplied by Imperial College Healthcare NHS Trust