St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service by imaging staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
My recent visit proved to be a thoroughly calming experience for me, in that every member of staff ensured I was entirely at ease and gave me every confidence whilst undergoing my time in imaging. They fully explained what they were doing in a very professional but thoughtful way. St. Mary's are to be congratulated on their staff and their training. My sincere personal thanks to all those staff I met on my visit.
Visited Imaging services on August 2023
Review titled St Mary's Hospital (HQ)
Replied on 08 August 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Hadden White - Posted on 05 August 2023
After coming into A&E with severe abdominal pains, I was quickly seen and diagnosed with appendicitis. I had to spend the next 5 days in the hospital awaiting surgery, and whilst that was a prolonged period, the nursing staff, surgeons, doctors and consultants were all enormously informative, polite, kind and understanding. I understand St. Mary's is a trauma hospital in central London, so some surgeries need to take precedent (hence my wait), but the staff informed me on a daily basis and ultimately I felt that I was in the best care.
Visited Emergency Abdominal Surgery on August 2023
Review titled St Mary's Hospital (HQ)
Replied on 08 August 2023
Dear Hadden Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS with these kind comments. Kind regards John
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Review titled Great but noisy
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2023
I was visiting on Douglas Ward and the nurses were extremely noisy when the patients were trying to sleep. They were excellent in ever other regard. The noise level is the only complaint I have. The patient I was visiting complained about not being able to sleep because of the loud conversations
Visited Don't know on August 2023
Review titled St Mary's Hospital (HQ)
Replied on 29 August 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologize to you for your experience at St Mary's hospital. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Douglas ward manager.
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Review titled amazing care
Rated 5 stars out of 5
by Jean - Posted on 25 August 2023
This experience was unexpected the standard of care in the wards by nursing staff was very touching. Above all the success so far of today's vascular surgery is unbelievable giving hope to those who really need it. we had an overwhelming experience with the nhs it is something to be proud of because of their medical teams and coordination together . We are so very grateful to them all especially the vascular team who have carried out an amazing operation for us together, that is touching and quite amazing. Thank you is not enough.
Visited Vascular surgery on August 2023
Review titled St Mary's Hospital (HQ)
Replied on 30 August 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the vascular team and ward. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2023
Called 111 . Had an appointment for 10:45 Arrived and told that no appointment was made . Went on a wild goose chase to be sent back to the original place after 30 mins of pointless wiating . To sit in a tiny room until 3:40 Am to be told to wait and see if my pain is just period related and mabye take some paracetemeol when I’ve taken aspirin paracetamol and ibuprofen the last 3 days to no avail . Was asked for a urine sample and when returned told I wasn’t pregnant without being even asked first if I could be pregnant- me being in a full time lesbian relationship I find that very unlikely … Completely dismissed by all members of the team . Made to feel horrible and invalid . Would never go back .
Visited Accident and emergency services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 30 July 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience with our Accident and Emergency Department at St Mary’s Hospital. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 313 0088 or email imperial.pals@nhs.net
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Review titled Horrible receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 14 August 2023
The reception of the emergency gynaecology department is rude and horrible. I’ve now had 2 encounters with this woman, I had a recent miscarriage and was incredibly upset and distraught. While I was bleeding the woman spoke rudely to me and made me far more upset. All I did was ask some questions, I got so upset I had to ask my partner to speak with her as I was in pain and having a miscarriage while she was speaking down to me. The second time again I asked about my appointment and she banged on the glass and spat out ‘there’s a waiting time’. Naturally people who are attending emergency gynaecology are going to be hormonal and most likely in a state of distress therefore the person handling reception should be patient and kind at least. If I had a choice I’d go elsewhere because honestly dealing with this sort of loss and the hormonal impact of it, I don’t need a horrible rude and aggressive woman to interact with. I’m incredibly upset again and I was dreading having to deal with her when I came back for my check up. Somebody should have a serious word with her and she should get patience and anger management training if she’s going to continue in this role. I would never normally complain however on both occasions I’ve been incredibly upset and given the seriousness of the situation I was in she made it far worse. I hope something is done about this so she doesn’t do this to other women.
Visited Gynaecology on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 14 August 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. I wish to offer assurance, I have escalated your posting to the gynaecology managers. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled So busy
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
Attended St Mary's walk in today ,very busy over 3 hour wait.The staff were very helpful and I received good treatment .Thank you to all the staff.
Visited Accident and emergency services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 27 July 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback . My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Vascular Surgery - fantastic service
Rated 5 stars out of 5
by Elizabeth Lyons - Posted on 29 August 2024
My partner had vascular surgery at St Mary's last summer - the service was outstanding. I cannot recommend them highly enough.
Visited Vascular surgery on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 29 August 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your husband's care and treatment received by the vascular team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response.
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Review titled A &E Friday night
Rated 4 stars out of 5
by June - Posted on 10 July 2023
I would like to thank everyone on duty Friday night. Although I had a very long wait I could see how very busy they were. The staff were very caring and pleasant. They were obviously worked off their feet.
Visited Accident and emergency services on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 12 July 2023
Dear June Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback . My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Outstanding and highly professional
Rated 5 stars out of 5
by Paul Joslin - Posted on 03 July 2023
Please thank everyone for outstanding professional treatment. Likewise all admin staff. Much appreciated.
Visited Endocrinology and Metabolic Medicine on July 2023
Review titled St Mary's Hospital (HQ)
Replied on 04 July 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with our Endoscopy Department at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.
Information supplied by Imperial College Healthcare NHS Trust