St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Humble experience - Thanks for your help
Rated 5 stars out of 5
by Mona Birnbaum - Posted on 09 January 2024
I was looked after in A&E and the next morning on the Emergency floor. It was the start of the junior doctor strike. My case was not as serious as others so I had to wait long hours. However, compared to what the doctors and nurses had to deliver in their 12-14 hours shifts, my waiting felt like nothing. I am very grateful for everyone's professional conduct, the empathy they showed in such stressful times, the occasional smiles and offers to have something to drink or eat. The NHS staff on the ground working their socks off and we should praise them more often incl. pay rises and employing more.
Visited Accident and emergency services on December 2023
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Mona Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good, albeit long. We will share your post with the staff concerned who always appreciate such wonderful feedback. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled 5 Star service
Rated 5 stars out of 5
by John Guest - Posted on 01 January 2024
I was sent to St Richards by my GP a few days before Christmas for treatment. I was admitted to Petworth ward, where, I was placed in a side ward and attended by the most wonderful kind and considerate people. Nothing was too much trouble. Excellent choice of food, and beautifully prepared. My stay included the Christmas holiday, Thank you St Richards and in particular Petworth ward.
Visited Chronic Obstructive Pulmonary Disease on December 2023
Review titled St Richard's Hospital
Replied on 04 January 2024
Dear Mr Guest Thank you for your lovely post and your very kind words. It was good to hear that you were treated by kind and considerate people and that nothing was too much trouble. It was also lovely to hear that your food was excellent and well prepared. I hope that you are now recovering at home and feeling much better. Thank you for taking the time in sharing your comments with us, they really do mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great staff…… But….
Rated 4 stars out of 5
by Cat - Posted on 14 November 2023
Staff as is usual with the NHS are brilliant in very difficult times. A couple of things that would make it better: The A&E section for those waiting to be seen. Oh dear this is in a shockingly bad state. Dirty, rubbish everywhere, floors filthy , toilets dirty, tatty walls, vending machine was ok but only took cash which I didn’t have. Needs a major renovation and modernisation. One of the most depressing places I’ve ever had to wait 7+ hours in. Sort it out St Richards!!!
Visited Accident and emergency services on November 2023
Review titled St Richard's Hospital
Replied on 17 November 2023
Dear Cat Thank you for your post and it was good to hear you felt that staff were brilliant despite difficult times in the NHS. I am sorry to hear that you found the A&E department to be dirty, in a bad state and you were unable to use the vending machine. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled A waste of time
Rated 1 star out of 5
by Syeda Begum - Posted on 18 November 2023
I arrived at the hospital at 5:45pm, it took an hour and half to see a nurse and then we were waiting for 4 hours to see a doctor. I asked the receptionist how long it would be to see a doctor and they said I had to wait another 5 hours which was unacceptable so then and I asked her if it was worth the wait and she responded in such a rude manner which then I left the hospital. I didn’t get an apology or anything. Next time I will be going Queen Alexandra Hospital in Portsmouth as they actually care about their patients and take full responsibility when there is any sort of problems. I do not recommend St Richard's Hospital to anyone. Its a waste of a trip and time.
Visited Accident and emergency services on November 2023
Review titled St Richard's Hospital
Replied on 05 December 2023
Dear Syeda I am sorry to hear of your concerns that you have raised about St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Unfortunately within three weeks of relocating to the area I needed to visit A&E and ultimately stay at St Richard’s overnight. I cannot thank all of the staff enough for the care they gave during my stay. The wait in A&E after triage was long, (around 7 hours) but once seen by the doctor at 6am and once departments opened later that morning, I was diagnosed and in surgery by mid afternoon. I can honestly say I feel that the treatment I would have received in my previous hospital would not have been as quick and thorough. Thank you again to everyone I dealt with, you all really put me at ease and are a credit to the NHS :)
Visited Accident and emergency services on November 2023
Review titled St Richard's Hospital
Replied on 05 December 2023
Dear Patient Thank you for your lovely post. It was kind of you to share that you were seen quickly and put at your ease in A&E. It is always good to have compliments from patients as these do mean a lot especially in such busy times. I hope that you are now feeling better at home but thank you once again for contacting. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Absolutely Superb
Rated 5 stars out of 5
by Julian - Posted on 11 January 2024
The staff without a doubt especially the nurses and consultants are first class all the way. I am extremely grateful for everything. Thankyou so much
Visited Ear, Nose & Throat on November 2023
Review titled St Richard's Hospital
Replied on 20 March 2024
Hello Julian Thank you for your lovely post. It was nice to read that we looked after you so well and your experience was so good. We hope you are making a good recovery and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Department
Rated 5 stars out of 5
by Gillian Dart - Posted on 28 November 2023
I found everyone very friendly and efficient. I felt as though all the staff cared and I was not kept waiting.
Visited Breast cancer services on November 2023
Review titled St Richard's Hospital
Replied on 05 December 2023
Dear Gillian Thank you for your post and it was lovely to read that you found everyone friendly and efficient, which is always good to hear. It was also good to hear that you felt staff cared and that you was not kept waiting. We really appreciate the time you have taken by contacting us and compliments are always appreciated. Thank you Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care
Rated 5 stars out of 5
by Bobby Richardson - Posted on 26 October 2023
I would like to thank all who looked after me so well yesterday from the two ambulance girls to all in A and E. especially my designated carer.Could not have been better.
Visited Accident and emergency services on October 2023
Review titled St Richard's Hospital
Replied on 30 October 2023
Dear Bobby Thank you for your lovely post. It was good to hear that staff looked after you so well in A&E especially your designated carer. I will share your post with the staff in A&E and I know how much this will mean to them. Compliments are always such a joy to read, thank you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Pals dies not work
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
After two failed discharges and many care problems I contacted PALS. The first letter was sent in October 2023, when no reply received I contacted again and resent all correspondence. I was told that I would get a reply in 60 days. When chased again told it would be 28 May. Mmmm, not yet received. Is it really worth complaining, thought it would help change things for other patients. Not worth the stress.
Visited General Medicine on October 2023
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of the concerns you have raised. The 60 working days will be for a formal complaint response. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing
Rated 5 stars out of 5
by Julie Rutter - Posted on 23 October 2023
On arrival to the pre admission unit,I mentioned my anxiety was high and that I wanted my husband to stay with me. But this was not allowed. The nurses reassured me that they were there to look after me, and everything would be ok. Even the staff in theatre were amazing. I have been to hospitals elsewhere and the service provided was shocking. But I am so glad that I was seen and operated on at St.Richards Hospital. I will not hesitate in recommending my friends to come to the hospital if ever they needed to. Once recovered from this operation I will be returning to have another operation on my right knee.
Visited Orthopaedics on October 2023
Review titled St Richard's Hospital
Replied on 26 October 2023
Dear Julie Thank you for your lovely post. It was good to hear that the nurses were reassuring and that they would look after you. It was also nice to hear that theatre staff were also amazing. It is very kind to say that you will recommend St Richard's Hospital to your friends as well. I wish you well in your recovery and thank you once again in taking the time to share your experience. This means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust