St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St Richard's Hospital.
Reviews
-
Review titled Non smoking site?
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2023
Neither professional nor pleasant to walk past members of the public and patients smoking outside the main reception entrance to the hospital. What would matron say?
Visited Don't know on September 2023
Review titled St Richard's Hospital
Replied on 13 September 2023
Dear Patient Thank you for your email and I am sorry to hear of the issues you have encountered with smokers at St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Great medical and nursing team
Rated 1 star out of 5
by Sheila Sharpe - Posted on 16 September 2023
I came on a visit from Yorkshire, Sept 2023. Tripped fell and fractured my hip. I was admitted to A&E on a very busy and hot Friday. The Drs and nursing staff were magnificent. It was ascertained that I had fractured my hip and was admitted. I had new hip replacement on Sunday morning. I cannot praise the staff enough for the care and attention I received during my stay at St Richard’s. From the surgeons, consultants, anaesthetist, Drs and nursing staff on MiddletonWard and from the physios and occupational therapy teams I received the best of care. They all worked so well together for the benefit of the patient. I cannot praise you enough! I returned to Yorkshire a week later grateful that I’d been in the right place at a traumatic time. Thank you one and all!
Visited General Medicine on September 2023
Review titled St Richard's Hospital
Replied on 11 October 2023
Dear Sheila Thank you for your lovely post. I am sorry to hear that you feel and fracture your hip whilst visiting the area. However it was good to read that we looked after you so well and your experience was so good at St Richard's Hospital. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Wonderful Staff
Rated 5 stars out of 5
by LokiDoki - Posted on 11 September 2023
My mother was taken to the Discharge Ward where she stayed whilst we found her a new home to go to. The staff were brilliant, helping us wherever they could. Where they couldn't help, it was the system which made it difficult rather that their failing. I sometimes felt I was really being pushed by the discharge team but I couldn't fault the very personable ward manager or any of the team. They understood how important it was me that it was the right home for my Mum. My Mum has dementia and has cooperation issues which could make her very rude/hurtful. I was so impressed when the nurse came to find me to ensure I was alright after a particularly fractious moment and I think that summed up the whole team. It wasn't just my mother they looked after, they looked out for us as a family too. Thank you so much.
Visited Don't know on September 2023
Review titled St Richard's Hospital
Replied on 11 October 2023
Dear LokiDoki Thank you for your lovely post. It was good to read that we looked after your mum and your family so well and that your experience was good. We will share your post with the staff concerned who always appreciate such wonderful feedback. Thank you for taking the time in sharing your experience with us. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Excellent Treatment
Rated 5 stars out of 5
by Maryse Stanton - Posted on 25 September 2023
Went to A&E with breathing difficulties and severe congestion. My details were taken by the administration team there bearing in mind it was a Sunday. I waited about 30 minutes was called in and seen by a nurse who took blood pressure etc and booked me in to see the doctor in the hospital straight away. I only had half to wait for that and was seen by a lovely doctor who took time to listen and evaluate. There and then I was given antibiotics as I had a chest infection. I was so grateful to have been seen and the whole process was efficient. Thank you much for your care A&E staff.
Visited Accident and emergency services on September 2023
Review titled St Richard's Hospital
Replied on 10 October 2023
Dear Maryse Thank you for your lovely post. It was good to hear that you were seen and treated in such a swift time and that you felt listened to. I am sure this made a difference for you. I will share your comments with our A&E team and I know this will mean such a lot to them. I hope you are now fully recovered. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Nameless management, a curse
Rated 5 stars out of 5
by Clive Weatherley - Posted on 13 September 2023
To the nurses, other care team individuals, Doctors and Surgeons - Brilliant, superb service, caring and engaged, thank you..thank you. To the nameless management who had me hanging around for 12 hours getting dressed and undressed twice for my operation, thanks for nothing. If it’s wasn’t for intervention of a different surgical team I would have had to wait again for a repair from another operation I had over three years ago. Again thanks to all and a shame on the management who has probably already got an excuse from their excuse playbook. I am registered disabled (severely sight impaired -blind) my wife also waited for those 12 hours and at one stage believed my operation had gone wrong through complications) fortunately a nurse contacted her and gave her reassurance. My wife could have just gone home and picked me up later. Morning surgery normally means 3 or 4 hours not 12.
Visited General Surgery on September 2023
Review titled St Richard's Hospital
Replied on 14 September 2023
Dear Mr Weatherly Thank you for your post and for your very kind comments about staff and the superb care you received. I am sorry to hear your comments about being kept waiting for 12 hours for your surgery. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Great experience today
Rated 5 stars out of 5
by Alice McMillan - Posted on 25 August 2023
Excellent service from the Pharmacy team and Aseptics, when I was checking if my cancer drug would be ready for collection. I have to do this every 3 weeks, and they are always helpful when I call, and when I come in to collect. Thank you
Visited Cancer Services on August 2023
Review titled St Richard's Hospital
Replied on 01 September 2023
Dear Alice Thank you for your lovely post. It will be my pleasure to share with the teams and I know how much this will mean to them. It is so important for you to have your drugs to be ready for your collection. I am sure this makes such a difference for you. Thank you for taking the time in letting us know. Jo Yearsley Patient Engagement and Liaison Manager
-
Review titled Superb Care of my 93 year old mother
Rated 5 stars out of 5
by Christine Lesley Clarke - Posted on 21 August 2023
From the Admission nurse to the Doctors my mother was dealt with in an extremely polite, caring empathetic way. When the hard working doctor forgot to refer mother for her scan once advised that she had been waiting for 2 hours the admission nurse saw that she was dealt with promptly. A & E was horrendously busy but after the initial delay and due to the pain she was experiencing my mother was dealt with very quickly. I should like to commend all your staff for their hard work, dedication and cheerfulness during such trying times. Thank you
Visited Accident and emergency services on August 2023
Review titled St Richard's Hospital
Replied on 21 August 2023
Dear Christine Thank you for your lovely post. It was goodto read that we looked after your mother so well and your experience was so good. However I am sorry that a Doctor forgot to refer your mother for a scan but pleased to hear that the nurse was able to deal with this. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your mum is making a good recovery. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I just want to say thank you to all your amazing staff in this hospital. I went to A and E and was admitted for a ruptured ectopic pregnancy. Every member of staff, every medic was so kind and caring, given the sensitive situation. I was in and out after less than 24 hours after emergency surgery and was cared for so well. I am not local and on holiday here from Surrey and could not have been looked after better, staff holding my hand and reassuring me during a scary time. Thank you to you all- it was so appreciated!
Visited Gynaecology on August 2023
Review titled St Richard's Hospital
Replied on 24 August 2023
Dear Patient Thank you for your lovely post especially as have gone through a difficult time. It was a delight to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery at home. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Superb Care of my 93 year old mother
Rated 5 stars out of 5
by Christine Lesley Clarke - Posted on 20 September 2023
My mother had a bad fall and broke the neck of her Femur. She underwent surgery and I should like to express her families congratulations to all staff concerned from A&E to the operating team and all staff on Middleton Ward. She was in for 9 days and the care she received was second to none. A member of staff even forwarded 2 cards that arrived for my mother after she had been discharged which we all feel was more than could be expected when you are so very busy. Thank you.
Visited Orthopaedics on August 2023
Review titled St Richard's Hospital
Replied on 11 October 2023
Dear Christine Thank you for your lovely post and I am sorry to hear that your mum had a bad fall. It was good to read that we looked after your mum so well and her experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your mum is making a good recovery from her procedure and thank you once again for your kind words, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Not taken seriously
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2023
After 3 months of being in agony with my back and housebound, unable to walk. I finally plucked up the courage to attend a&e and sit it out, even on the floor if necessary with a pillow to diagnose and treat my back. My aim was to get an mri because Xrays at the chiropractor had only shown scoliosis. The man on triage directed me to a gp in outpatients where I asked, slightly confused, if they were able to order mri’s. He told me they could. It turned out they could not! I’m in my 30’s, it seems they were not taking me seriously at all because of my age. It was like seeing my normal gp! utterly useless as they only have the power to refer you to a specialist. So I went home still in agony and unable to walk. Appaling service! Not to mention the girl on the a&e reception was incredibly rude when I said I couldn’t stand for longer than a few seconds and kept saying, just hold on a moment.!? no I’m in pain? What type of a&e service is this where they aren’t treating and diagnosing people in huge pain!?
Visited Accident and emergency services on August 2023
Review titled St Richard's Hospital
Replied on 21 August 2023
Dear Patient Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust