Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Barry Parkes - Posted on 01 May 2023
After being fitted with a catheter in A&E, I was asked to visit the TWOC (Try WithOut Catheter) clinic the following week. The specialist nurses there were kind and sympathetic. They provided me with tea, soup and a sandwich whilst I spent most of the day in the department. The treatment I received was exemplary.
Visited Urology on April 2023
Review titled Stepping Hill Hospital
Replied on 02 May 2023
Good morning, Thank you for taking the time to share your feedback following your recent appointment at Urology. It was lovely to read how the support you received was kind and supportive. I have shared your comment with the Manager and Matron who will ensure the staff will hear your feedback particularly in relation to how they provided you with refreshments. Kind regards, Aoife Isherwood. Patient Experience Team.
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Review titled Excellent Care
Rated 5 stars out of 5
by Barry Parkes - Posted on 01 May 2023
On 20th April 2023 I had an operation on my right hand to alleviate the effects of Dupytrens Contracture. The operation went well and I was returned to the day-case ward. Unfortunately the anaethetic affected my bladder function and I was unable to urinate. I was kept in overnight with a catheter fitted then released the next day. I am in absolute admiration for the professionalism of the nursing staff who alleviated the extreme pain I was in by very promptly fitting a catheter. One nurse in particular turned out to be an experienced Eurology nurse and was an absolute "angel in disguise" efficiently "sorting me out". I will be forever grateful to her.
Visited General Surgery on April 2023
Review titled Stepping Hill Hospital
Replied on 09 May 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was sorry to see you were uncomfortable following your surgery but pleased that the care you received helped you feel more at ease. I will share your comment with the Manager and Matron who will ensure the staff will hear your feedback. Kind regards, Patient Experience Team
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Review titled Excellent Ward Staff
Rated 3 stars out of 5
by Paul Shepherd - Posted on 14 April 2023
While waiting a considerable time for an angiogram I was on ward a11. The lack of information was very noticeable and very disappointing. On a plus side the level of care from the nurses was in my opinion excellent. Obviously the standard from certain nurses was above and beyond. I won’t name them as they know who they are as I told them how impressed I was. On a down side the administration needs updating as I believe the management forget the patients are real people and not just numbers in a bed. Overall the experience was not too bad but certainly could have been considerably better.
Visited Cardiology on April 2023
Review titled Stepping Hill Hospital
Replied on 18 April 2023
Good morning, Thank you for sharing your feedback with us. I have asked the Ward team for a response which is as follows: “I am pleased that you received excellent care from the nursing staff on the ward and that you felt some of them went above and beyond. In view of waiting a long time you’re your angiogram – I cannot really comment of this unless I knew your details. Angiograms usually happen quite swiftly (within 72hrs) unless there is a reason for not. We do try to keep our patients updated at all times so it’s unfortunate that you felt you weren’t kept up to date on the ward. This will be cascaded to the team.” If you wish to discuss your Angiogram delay further, you can contact me on Patient.Experience@stockport.nhs.uk and we can support with this. Kind regards, Aoife Isherwood Patient Experience
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Review titled Absolutely amazing midwives
Rated 5 stars out of 5
by Ella Scotland - Posted on 12 March 2023
I really can’t thank the midwives at the maternity unit at stepping hill enough. They looked after me so well whilst I was in labour. Right from when my waters went, to giving birth, they were there for me. Me and my partner honestly can’t thank you enough. Both of us have been telling everyone how good you all are. I was too out of it at the time to say Thankyou, but I just hope this message gets passed along to the staff to tell them how amazing they are, and to tell them how good they are at their jobs. They were most likely understaffed, but they all still powered through and gave me the best possible labour/birth I could ever ask for. Each and every single one of them deserves credit. I remember all your names - I wish I could name you on here! Amazing amazing amazing - keep on doing what you are doing because I could not have done it without your support and you believing in me.
Visited Maternity services on March 2023
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Good afternoon, Thank you for sharing your experience with us and congratulations on the birth of your child. I am so pleased to read about the great care you received while at the hospital. I will be more than happy to share your compliments with the team as I know they appreciate hearing lovely feedback. You can also contact me directly on Patient.Experience@stockport.nhs.uk with the names of the staff and I can ensure this is fed back directly to them. We can also give them special mention as part of our Feedback Friday initiative. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Extremely helpful, reassuring and friendly
by Lillibet2 - Posted on 31 March 2023
I was very well looked after by all staff, clinical and reception. The treatment was completed very professionally and the clinical staff I saw were extremely helpful, reassuring and friendly. I had a synacthen test.
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 04 April 2023
Good Morning, Thank you for taking the time to give us this valuable feedback. It was nice to read that the support you received during your procedure was reassuring and professional. I will ensure your feedback is shared with the team as I know they appreciate hearing lovely comments from their patients. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Positive experience
Rated 5 stars out of 5
by Gill - Posted on 28 March 2023
Had an endoscopy yesterday. The staff on the unit are beyond fantastic ! Was really scared but they put me at ease and explained everything. All the staff were so warm and caring. A credit to our wonderful NHS
Visited Diagnostic Endoscopy on March 2023
Review titled Stepping Hill Hospital
Replied on 04 April 2023
Good Morning, Thank you for taking the time to give us this valuable feedback. It was nice to read that the support you received during your procedure was supportive and caring. I will ensure your feedback is shared with the team as I know they appreciate hearing lovely comments from their patients. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Wonderful service at Outpatients A audiology today 23/3/23
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Service can’t be faulted. Kept fully informed of progress and both Dr and all staff were wonderful in Suite 3. Thank you so much for sorting me out. Liked the way they provided continuity where possible over two visits this week.
Visited Ear, Nose & Throat on March 2023
Review titled Stepping Hill Hospital
Replied on 30 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while receiving treatment in the Audiology department was informative and efficient. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
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Review titled Thorough and caring assessment
Rated 5 stars out of 5
by John Gilman - Posted on 20 March 2023
I attended A&E with breathlessness and chest pains, and was seen in A&E / cardiology. The team who assessed my condition were really thorough, friendly and caring, as were the paramedics. A full series of tests was performed and ruled out immediate danger of heart problems. Not only was the treatment really professional but the doctor under took additional tests and has made recommendations to my GP. This has saved time and provided a good deal of reassurance, at least as far as my immediate symptoms are concerned. Thank you for going the extra mile and hopefully I won’t need to see you again anytime soon! Best wishes John
Visited Accident and emergency services on March 2023
Review titled Stepping Hill Hospital
Replied on 21 March 2023
Good morning John, Thank you for taking the time to share your feedback. I was sorry to see that you needed to attend the Emergency Department but pleased to see that the care you received was thorough and reassuring. I have shared your comments with the team in the Emergency Department as they appreciate hearing patients stories, so thank you for sharing yours. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Great team
Rated 5 stars out of 5
by Pam Reed - Posted on 06 March 2023
I went for a procedure at the Urology department last week. What a great team they are. I was seen on time and the people I dealt with were kind reassuring and caring. I could not have wished for more.
Visited Urology on March 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while receiving treatment in the Urology department was reassuring and kind. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
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Review titled Telephone contact
Rated 4 stars out of 5
by Loraine Boase - Posted on 11 March 2023
Having been referred by the doctor I receive but miss the call for an appointment the voice mail asks you to ring a number that doesn’t allow you to follow up the call as a new patient your not in the hospital system therefore a return call is meaningless and loss of ability to make a booking no means of getting back to the initial dept who is trying to contact you . So as the patient I’m left waiting for the missed contact to be picked up. A black hole as far as the patient is concerned. How does this benefit the hospital in achieving its two week contact time? The patient is left doing the leg work? Or risk missing the important appointment it’s not two week request for nothing. Please review this system as it is ineffective and inappropriate, a black hole for new patients and a waste of referral which could cost a life.
Visited Don't know on March 2023
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about the issues you have faced to arrange your appointment. Please can you contact me on Patient.Experience@stockport.nhs.uk with details of the clinic/service you were referred to so that I can direct your concerns directly with the appropriate team. Kind regards, Aoife Isherwood Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust