Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I found all the staff to be courteous, kind, knowledgeable and efficient
by lyradn99 - Posted on 29 June 2023
I was in the Marjory Warren Unit for a whole day for blood tests for endocrinology. I found all the staff to be courteous, kind, knowledgeable and efficient. Special thanks to Endocrine Clinical Nurse Specialist Joanne.
Visited May 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 05 July 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at the Marjory Warren Unit. I was pleased to see that the care you received throughout the day was kind and efficient. Your feedback will be shared with the Manager and Matron who I know will appreciate hearing your lovely feedback. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Endocrine Investigation unit
by frosttm38 - Posted on 29 June 2023
I have been taking prednisolone for some 14 years and this is the first time that I have heard of 'adrenal crisis', endocrine investigation unit, endocrine nurse, injection emergency kit etc. Should I have been aware about these situations earlier? I would like to know more about steroids. The endocrine nurse was great - very informative in a way a "lay" person can understand. Plenty of time for discussion + explanation - no rush - very easy to talk to. Very grateful to be made aware and hope not have to use injection. Very glad to have attended the meeting. Thank you
Visited May 2023
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Review titled Stepping Hill Hospital
Replied on 05 July 2023
Good morning, Thank you for taking the time to share your feedback following your recent contact with the Endocrine Investigation Unit. I was pleased to see that the support you received was helpful and informative. Your feedback will be shared with the Manager and Matron who I know will appreciate hearing this. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Pre opt appointment at the magnolia suite
by heronsm53 - Posted on 05 May 2023
Appointment was running late 40 mins when advised the receptionist but no explanation given and just ask to wait. Having explained that i have finished a full 12 hrs night shift and would have appreciated of no further delays. The rest of the patients were seen pretty much on time apart from me.
Visited May 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 09 May 2023
Good afternoon, Thank you for taking time to share your recent experience with us following your wait in the Magnolia Suite. I was sorry to see that she had incurred a delay. I will share this feedback with the team so they can address your concerns and look at improving communication within the department. If you would like to discuss further you can contact me on Patient.Experience@stockport.nhs.uk Kind regards, Patient Experience Team
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Review titled Great, quick assessment and treatment
Rated 4 stars out of 5
by Mr Matthew Delaney - Posted on 25 May 2023
My thanks to the staff at A&E who saw me following a clumsy accident at home. I was in, triaged, stitched up and discharged in no more than 40 minutes. All the staff I saw were great and the treatment was first class.
Visited Accident and emergency services on May 2023
Review titled Stepping Hill Hospital
Replied on 31 May 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was sorry to see you had an accident at home but pleased that the care and treatment you received was quick. I wish you well with your recovery. I will share your comment with the Manager and Matron who will ensure the staff will hear your feedback. Kind regards, Aoife Isherwood. Patient Experience Team.
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Review titled Quick assessment
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
My father was referred to A&E from his GP . He was seen quickly. Always spoken to with respect - each individual Introduced themselves. Was allocated a bed on a ward within hours. Thank you
Visited Accident and emergency services on April 2023
Review titled Stepping Hill Hospital
Replied on 17 April 2023
Good afternoon, Thank you for sharing feedback about your Father’s recent experience at Stockport Hospital with us. I was sorry to see he needed to be referred to the Emergency Department but pleased to see that the care he received was prompt and with a good outcome. I will ensure your feedback is shared with the team as I know they appreciate your kind words. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2023
I visited the urology dept with my father who was undergoing a procedure. Although we had to wait for a considerably long time for our ambulance home, the staff were incredible, making cups of tea, and bringing my father a sandwich. The receptionist even came back from her lunch break early to attend to us. Thank you so much, it was really appreciated.
Visited Urology on April 2023
Review titled Stepping Hill Hospital
Replied on 19 April 2023
Good afternoon, Thank you for taking the time to share your feedback following your father’s appointment at Urology. It was lovely to read how the team looked after your father’s wellbeing while you were waiting for the transport. I have shared your comment with the Manager and Matron who will ensure the staff, and receptionist, will hear your feedback. Kind regards Aoife Isherwood Patient Experience Team
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Review titled Good service but the heat!!!
Rated 4 stars out of 5
by Anonymous - Posted on 13 April 2023
Good experience after being rushed in with breathing problems, all necessary tests carried out effectively but the heat was beyond anything I’ve experienced. Certainly made me feel really ill
Visited Cardiology on April 2023
Review titled Stepping Hill Hospital
Replied on 17 April 2023
Good afternoon, Thank you for sharing feedback about recent time at Stockport Hospital with us. I was sorry to see you needed to be rushed in but pleased that your tests were carried out quickly and you were treated well. I will ensure your feedback is shared with the team as I know they appreciate your kind words. I will also feedback about the heat in the department to see how this can be addressed. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Prompt response and treatment
Rated 5 stars out of 5
by Barry Parkes - Posted on 01 May 2023
Following my discharge after my operation, I found that I couldn't urinate. After developing intense pain, I called 111 around 2-30 am. The response was prompt and in a few minutes I spoke to a clinition who arranged an ambulance which arrived in 10 minutes or so. I was taken to A&E and promptly fitted with a catheter. The treatment I received was prompt, efficient and great relief! I was kept in A&E overnight then sent home with a catheter fitted. I was provided with supplies and told to attend Erology dept. the following week. The treatment I received was prompt and efficient and I was so grateful to the A&E staff who looked after me so well.
Visited Accident and emergency services on April 2023
Review titled Stepping Hill Hospital
Replied on 09 May 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent time spent at Stockport Hospital. I was pleased to see that you received prompt treatment while in A&E and that the outcome was positive for you. I will share your feedback with the team as I know they appreciate hearing positive comments. Kind regards Patient Experience Team
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Review titled Superb efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
Urgent visit on a Bank holiday Saturday for accidental injury.Was seen and triaged quickly. Treated and sutured within two hours.absolutely well impressed.Thanks so much to everyone that were involved.
Visited Accident and emergency services on April 2023
Review titled Stepping Hill Hospital
Replied on 02 May 2023
Good morning, Thank you for sharing feedback about your recent experience at Stockport Hospital with us. I was sorry to see you needed to attend the Emergency Department but pleased to see that the care you received was prompt and with a good outcome. I will ensure your feedback is shared with the team as I know they appreciate your kind words. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled I feel the care I've received has been outstanding
by leopardkt65 - Posted on 13 July 2023
I fractured my wrist in an RTC before Christmas. I have been seen multiple times by the orthopedic team and they have all been brilliant. The reception staff were pleasant and efficient, the nurses in the clinic were very friendly and professional, the consultants were friendly, answered all questions well and I never felt rushed when I spoke to them. The nurses in the plaster room were fabulous and remembered me a few months after my final time in there, which was nice. Overall, I feel the care I've received has been outstanding.
Visited April 2023
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Stepping Hill Hospital has not yet replied.
Information supplied by Stockport NHS Foundation Trust