Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stepping Hill Hospital.
Reviews
-
Review titled A poor experience
by orangecn63 - Posted on 31 March 2023
I checked in on time for my appointment. I was left for an hour and 15 minutes in the waiting room. There was no communication as regards the delay to my appointment or when I might expect to be seen. I was then taken to an examination room where I was left alone for over 20 minutes. Again, there was no communication as regards the delay to my appointment. After 20 minutes, I had to leave as I was due back at work. As such, I did not receive the medical attention for which I had been referred to the Bobby Moore Unit.
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 04 April 2023
Good Morning, Thank you for taking time to share your recent experience with us following your wait in the Bobby Moore Unit. I was sorry to see that she had incurred a delay. I will share this feedback with the team so they can address your concerns and look at improving communication within the department. If you can contact me on Patient.Experience@stockport.nhs.uk with further details I will also ask the unit Manager to look into your concerns and provide a response. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
-
Review titled Induction experience
by jackpotze48 - Posted on 09 March 2023
Awful induction experience. After coming back a day later than scheduled the process was started after nine hours of waiting in a room with no communication. Later that day my contractions were every 5 minutes, lasting a minute each time, I asked for pain relief (paracetamol, codeine- anything!) They said they would get some- After an hour of agony I asked again and was told I had to wait as doctors were doing handover. I didn’t get any pain relief until three hours after I initially asked- when they checked I was already in established labour. I then asked for an epidural and was told the anaesthesiologist was in theatre and I again had to wait. By the time the anaesthesiologist was available there was no time for an epidural and I had quite a traumatic birth with the amount of pain. The midwife who actually delivered my baby was amazing, but the bedside manner for 80% of the staff I encountered on delivery suite was appalling- everything was rushed- when somebody came to put me on the monitor I asked to go to the toilet before it started and I got an eye roll and attitude. My partner also heard the staff at the desk making fun of a question another patient had asked! In my view, there is a severe lack of patient care. I understand it is busy and low staff, but women come to this unit in the most vulnerable position of their lives and we should expect to not feel like an inconvenience.
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about what happened while on our Labour ward during the delivery of your child. I have shared your concerns with the Divisional Lead Nurses who will address directly with the team for lessons learned. If you wish to discuss further, you can contact me on Patient.Experience@stockport.nhs.uk and we will support you with your concerns. Kind regards,Aoife IsherwoodPatient Experience Team
Provided by Care opinion
-
Review titled Fracture clinic appointment
by Trees are good - Posted on 29 March 2023
My daughter was given 09:35 appointment at the fracture clinic, took over 2 hours to get seen. It's now 12:15 and she's only had the cast removed, now waiting to see the doctor again. I don't understand how appointments can get behind only 1 hr after the clinic opens?
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 04 April 2023
Good Morning, Thank you for taking time to share your recent experience with us following your daughter's wait in the fracture clinic. I was sorry to see that she had incurred a delay. I will share this feedback with the team so they can address your concerns and look at improving communication within the department. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Excellent Service
Rated 4 stars out of 5
by Vincent Dawson - Posted on 31 March 2023
Hi,was sent to a@e by GP to be checked for maybe lung clot,spent 8 hours there and the place very busy.Just like to say the treatment was excellent,blood tests,ecg xrays all done and ended up given the all clear.all the staff were good and the doctor was excellent.have been looked after by the NHS since 2007 and have always found things to be good.Thank You Mr Dawson
Visited Accident and emergency services on March 2023
Review titled Stepping Hill Hospital
Replied on 11 April 2023
Dear Mr Dawson, Thank you for taking the time to give us this valuable feedback. I was sorry to see that you needed to attend the Emergency Department but pleased that the care you received was helpful. I will ensure your feedback is shared with the team as I know they appreciate hearing lovely comments from their patients. I wish you well with your recovery. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
-
Review titled Jasmine Suite
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
Very friendly and professional. The service I received today was excellent, reassuring and I felt in very safe hands. Thank you
Visited Gynaecology on March 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while on Jasmine Ward was reassuring and supportive. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Fantastic care
Rated 5 stars out of 5
by Kate - Posted on 01 April 2023
I would like to thank the staff on Treehouse. From arriving at the day surgery ward with my 3 year old the care and the attention they gave him was amazing, not to mention the fabulous emotional support to me too. The theatre team were great with him and after a traumatic day for him he had to stay overnight and once again the staff on the ward were lovely. They worked so hard and seemed so busy but they always had a smile. Thank you!
Visited Paediatric Surgery on March 2023
Review titled Stepping Hill Hospital
Replied on 11 April 2023
Good afternoon, Thank you for taking the time to share your recent experience with us. I pleased to read how the support your son received while on the Treehouse Unit was compassionate and friendly. It is always helpful for the child but for the parent as well. I will share your feedback with the team as I know they appreciate hearing lovely comments from families. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
-
Review titled Disregarded stroke symptoms
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2024
Went to accident and emergency. I displayed symptoms of a carotid artery dissection. The symptoms were disregarded and I had a stroke the following day. I am still dealing with the effects a year later. Had the doctor, recognised and taken the symptoms seriously (they are classic signs I have now learned) the stroke most likely could have been prevented.
Visited Accident and emergency services on March 2023
Stepping Hill Hospital has not yet replied.
-
Review titled Great Care
Rated 5 stars out of 5
by Brenda Allison - Posted on 12 March 2023
I received such wonderful care and consideration when I was a daycase patient. I would like to thank the consultant gastroenterologist who performed my ercp. Also his nurses and the ercp coordinator. The staff on mdcu(c5) made me feel very safe and cared for. Many thanks, it was much appreciated
Visited Gastrointestinal and Liver services on March 2023
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while receiving treatment in the Medical Day Case Unit was caring and kind. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards,Aoife Isherwood Patient Experience Team
Provided by Care opinion
-
Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
I attended for a colonoscopy today and I have to send praise to all of the staff who looked after me from start to finish. They were all absolutely lovely and really helpful and reassuring.
Visited Diagnostic Endoscopy on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received was supportive and caring during your procedure. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Wonderful role models for everyone
by crocodilecz65 - Posted on 08 February 2023
I believe that the way you are made to feel is the most important thing about any experience. From the moment I walked in to the suite I was greeted with warmth, a smile and a genuine caring feeling. Every member of staff on the Magnolia Suite treated me with this warmth, kindness and were genuinely interested in me, thank you.
Visited February 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your lovely comments regarding your treatment on Magnolia Suite. I completely agree that they way you are made to feel can have an impact on your experience, so I am pleased to see you were made to feel cared for by the team. I will share this with the service Manager so they can in turn share with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Stockport NHS Foundation Trust