Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stepping Hill Hospital.
Reviews
-
Review titled very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I was trying to ring for over three hours to get in touch with AMU ward and was simply told 'sorry we are busy try later there is nothing we can do' Incredibly frustrating
Visited Intensive Care on February 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Good morning, Thank you for sharing your experiences with us. I am sorry to hear about the issues you have had contacting AMU. I have escalated this to the ward Matron to address with the team. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
First of all I would like to praise the staff of the lithotripsy department which were very helpful and friendly and ran the department very well. Also having to return to the hospital for a CT scan which again was run very smoothly and efficiently. All staff having a good sense of humour !
Visited Urology on February 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in the Lithotripsy department was helpful and the staff were supportive while you were there. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled A&E and ICU Faultless
Rated 3 stars out of 5
by Mrs Pamela S Palmer - Posted on 10 February 2023
Brilliant with my daughter who had suffered an unexplained cardiac arrest. Treatment given in A&E and Intensive Care was brilliant. She's now been moved to a ward and it has gone right down. Can't get to speak to anyone, no-one seems to listen to concerns, no update given as to treatment or procedures she needs and one nurse came into the bay in four hours I was there. This is not good enough. Visiting hours are ridiculous, especially for people like me who come from a completely different area. Wish she could have been transferred to a more local hospital when they stabilised her. Not a patch on other hospitals. Certainly needs much improvement
Visited Intensive Care on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, Thank you for sharing your experiences with us. I am pleased to see the care and treatment your daughter received from A&E and Intensive Care was good. Please could you contact me on Patient.Experience@stockport.nhs.uk with details of the ward your daughter was moved to so I can direct your concerns to the appropriate manager and Matron to address? Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Jasmine suite
Rated 5 stars out of 5
by Kerry Pollard - Posted on 09 February 2023
I went to have a Loop excision today at 9.30am and I can not thank the consultant and the 2 members of staff enough, they were so helpful and answered all my questions, even reassured me when I got upset, I didn’t feel a thing and they explained everything, they truly looked after me and I felt at ease…I can’t thank them enough…they were absolutely lovely, I was even allowed my mum in the room which helped loads..thank you so much..
Visited Gynaecology on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while on Jasmine Ward was compassionate and supportive. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Fantastic service
Rated 5 stars out of 5
by Carl Bothamley - Posted on 14 February 2023
I was brought i to A&E last Saturday, 11th Feb 2023. I want to thank everyone who dealt with me as they were fantastic. Curteous, helpful and kind. I couldn't have had better treatment even from a Private Hospital. Thank you all so very much.
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Stepping Hill was courteous and helpful. I will share this with the teams as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Long wait in A&E
by michjo - Posted on 01 March 2023
Attended A&E from an urgent GP referral with acute chest pain and suspected pulmonary embolism . Told by three members of staff I was expected and added to the list with the medic team. ECG, triage and bloods all done in the first half an hour of presenting. All going great I thought, only 3 other patients waiting. Roll onto 6hrs later and still no further. I am currently sat in A&E after 11:00 pm having been here since 4:00pm with no sign of being seen. The NHS is struggling and I believe the big bosses are to blame. Triage should be done by a doctor, that would stop a lot of the minor cases slipping through and filling up lists. A&E trips were once filled with dread when thinking about the possible 3-4hr stretch. To go beyond with no signs to an end is disgraceful. Staff are overworked.
Visited February 2023
Provided by Care opinion
Stepping Hill Hospital has not yet replied.
-
Review titled Amazing experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2023
I attended the accident and emergency department at 13:00 on a Friday afternoon with my sick baby. From the moment I walked through the doors I received exemplary care. The staff booking us in did so ensuring anonymity and were a friendly face of the hospital to a very anxious parent. We were immediately seated in the paediatric waiting area and within five minutes triaged by a caring diligent member of the nursing team. We were moved to a side room and quickly attended to by the nurse and sister in charge. Both of these individuals were attentive, caring and communicated clearly and with empathy. The doctor that saw us was professional, and even though I have a medical background, treated me like a parent (something that doesn’t always happen) for which I was very grateful. He was clear in his communication, reassuring and confident in his management plan. Overall I left feeling like my anxiety had been relieved, my son had received first rate care and had confidence that he would improve with the prescribed treatment. I also knew that should he get worse, I’d be more than happy to return. I am annoyed at myself for forgetting the staff members names but if the hospital want to contact me I’d be happy to write a letter of compliment for all of those involved. Thankyou Stepping Hill Hospital (Visit date 17/02/23)
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback regarding your son’s care in our Emergency Department. It was lovely to read how supportive and caring all staff were to you as well as your son. I will share your feedback with the Service Leads who will in turn feed this back to the staff on duty. Your compliments will also be logged for the department on our systems. If you would like us to capture your experience in a patient story, you can contact us on Patient.Experience@stockport.nhs.uk and we will be happy to facilitate this. All stories are then shared in our key meetings across the Trust. Kind regards,Aoife Isherwood Patient Experience Team.
Provided by Care opinion
-
Review titled There was nothing to be worried about
by patient216 - Posted on 10 February 2023
Well it was all very interesting and pleasant. Everyone was really lovely and the equipment was explained really well. The practitioner that looked after me was very good at putting me at ease. I've never had contact with the chest clinic before and I was very worried. Turns out there was nothing to be worried about.
Visited February 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your comments regarding your recent visit to the chest clinic. I am pleased to see the care received was reassuring and resulted in a positive experience in the department. I will share this with the service Manager so they can in turn share with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Excellent Care - 5 Stars
Rated 5 stars out of 5
by Christine E Ghent - Posted on 16 February 2023
I arrived at A&E at Stepping Hill on Sunday afternoon with a broken wrist. I was triaged, saw a medical practitioner, given analgesia, had x-rays, diagnosed, a splint given and sent home. All this in 30 minutes!!! Well done to all concerned!
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Stepping Hill was quick and effective. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Generally felt at ease with the whole experience
by Bloem - Posted on 10 February 2023
Went to the fracture clinic ten days after my son broke his collar bone playing football. The whole visit took us 40 minutes. Very helpful and professional staff, from the reception to the nurses to the consultant. Very happy with the way the consultant went through everything. And generally just felt at ease with the whole experience. Many thanks. Job well done.
Visited February 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your lovely comments regarding your son’s recent visit to fracture clinic. I am pleased to see the care he received was helpful and resulted in a positive experience. I will share this with the service Manager so they can in turn share with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Stockport NHS Foundation Trust