Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent care & nursing
by Jean2022 - Posted on 20 December 2022
Re Stepping Hill Hospital, Stockport My husband, in his seventies, was sent to A & E at Stepping Hill Hospital last Saturday suffering from suspected appendicitis. The wait in A & E was much less than what we expected because of the football match between England & France! The relevant investigations were done calmly & efficiently. He was admitted to the SSU Ward later in the evening having had a CT scan to confirm the diagnosis. The staff were caring & considerate & made time to explain the situation & what would happen. Due to emergencies he was not able to have the operation on Sunday but the reasons were explained by the very busy surgeon. The operation was performed on the Monday & the care in the ward was excellent. My husband was then moved to Ward D26 where the care continued. I cannot praise the surgeon, nursing staff & those working on the wards enough. We hear so much about the faults of the NHS. They were not obvious in this case. Many thanks.
Visited December 2022
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Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am pleased to see that the care your husband received throughout his time at Stepping Hill was efficient and supportive. I hope that his recovery following surgery continues well. I will share this with each of the teams as I know they appreciate hearing lovely feedback. Kind regards Patient Experience Team
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Review titled Shameful
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
My 87 yo Dad was admitted with breathing difficulties a week before Christmas, by his GP. Until then he managed to walk about, and had no continence issues. A week into his stay he'd not been out of his bed, and he was wearing incontinence pads. He was discharged before Christmas with three crocheted blankets and nothing else. No need assessment or supplies, my 85 yo Mum managed to get him into a wheelchair and took him home. He was home for three days, the family pulled together, on the third day we had to return to work. Mum couldn't cope and called the GP for advice. The GP again called an ambulance. Dad is still there, he's lost all confidence and is, unfortunately, sinking fast. He hasn't been given the support he needs to get out of bed and the bed rails have been raised, despite numerous requests for them not to be. In all the time at Stepping Hill he's not taken a single step, and his confidence has completely gone. No one has been available to provide physio, so he's left in his bed, 24 hours a day, with incontinence pads, and he's absolutely mortified.....he wants to go to the toilet and he hates being cleaned up like a baby. He went into Stepping Hill with breathing difficulties, nothing else, he could walk, look after himself and go to the toilet....he was cooking and riding his mobility scooter the day before he went in! Now, he's unable to walk, his feet have swollen to double their size, because he's been kept in his bed 24/7 alone, no professionals have offered support in any way above the very basics, he's incontinent and left either lying on incontinence pads, underwear or a combination of both. He's lost his appetite, so has simply been given high calorie juice, and he's growing more depressed by the day. No care, no consideration, no needs assessment and absolutely no dignity. Oh, and despite pleading for a Needs Assessment every single staff member has brushed us off, yet Stockport Adult Social Services have told us that if we don't get one from the hospital there's little chance they will be able to provide us with on! This is completely unacceptable
Visited Stroke on December 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good Morning, I am sorry to read about your Father’s experiences at Stepping Hill. Please can you contact us on Patient.Experience@stockport.nhs.uk with details of which ward he was on so I can ensure the concerns are addressed by the appropriate Matron? Kind regards, Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
I took my 87 year old father to the A&E yesterday afternoon, it was very busy, the waiting room was overcrowded. Despite this, the care and attention he received was second to none. I cannot praise every member of staff enough, the nurses were wonderfully patient with him. The doctors were incredibly helpful and reassuring. We were kept updated regularly, and at all times we felt in very safe hands. At a time when the NHS is so stretched, it is humbling to see how the staff cope so cheerfully with it all. Thank you.
Visited Accident and emergency services on December 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am sorry to hear that your Father required a visit to A&E but am pleased to see he received efficient care during a very busy period. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards Patient Experience Team
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Review titled Amazing , speedy treatment!
Rated 5 stars out of 5
by Bridget Graham - Posted on 15 November 2022
I dislocated my shoulder after a fall and with much trepidation and in excruciating pain got a lift to Stepping Hill A and E anticipating a wait of many hours to be seen. The wonderful nurse practitioner dealt with me straight away, gave me morphine and put my arm back in place under sedation and with lots of reassurance and patience. I was in and out of casualty in exactly 3 hours including having 2 sets of X-rays and seeing doctors. I’m extremely grateful for the amazing care I received in a very busy unit. Thank you and sorry you were late home. B
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 21 November 2022
Good afternoon, Thank you for taking the time to post your feedback about your recent time in Emergency Department. I am pleased that the care and treatment you received was quick and resulted in you going home in good time. I will ensure your comments are fed back to the team as they appreciate hearing good feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator
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Review titled Radio in the waiting room
by warmcm75 - Posted on 17 November 2022
I understand that some might like to hear the radio while they wait but I would rather it be quiet. I don’t like noise and prefer quiet spaces. I find the radio really annoying. Also it means that the work I brought to do while I waited I can’t do because of the music distracting me.
Visited November 2022
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Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback with us. I am sorry that the radio was a distraction to you while in the outpatients department. The radio is played as many visitors find it helpful to listen to while they wait. However, I can inform the department to consider the volume it is played at. If you have a sensory requirement as to why the radio is distracting, you can contact me on Patient.Experience@stockport.nhs.uk and we can ensure that the department is informed so they can put provisions in place for any future appointments, if this would be helpful. Kind regards Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
i was sent to radiology by GP Seen within the hour of arrival Absolutely amazing patient care Then called back this afternoon just to clarify outcome , extremely helpful , nothing was too much rouble .
Visited Diagnostic Imaging on November 2022
Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see that the care received in Radiology was helpful with a good outcome. I will ensure your feedback is shared with the team as I know these compliments are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled My partner came to A&E in extreme pain
by OB93 - Posted on 22 November 2022
My partner came to A&E due to intense pain caused by her endometriosis. She was nauseous and unable to walk due to the intense pain. All the staff from start to finish were amazing. Reception took details quick. Triage nurse quickly acknowledged the need for IV morphine. This was applied and then followed up in great time. Can’t fault and was excellent.
Visited November 2022
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Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for taking the time to post your feedback about your wife’s recent time in Emergency Department. I am pleased to see that she received the treatment she needed quickly and effectively. I hope she is feeling more comfortable. I will ensure your comments are fed back to the team as I know they are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
The medical sdec team were absolutely incredible! having had waited multiple hours over night in a&e they were kind, attentive and made the experience a lot more stress free. They were amazing and I would not hesitate to return confidently if I ever needed
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 14 November 2022
Good morning, Thank you for your lovely feedback. It was good to see that the care you received helped to ease your stress of being in hospital. I will share you feedback with the team as I know they appreciate hearing these comments. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Great hospital experience
Rated 5 stars out of 5
by Gary Clilverd - Posted on 04 November 2022
Cannot speak highly enough of the entire team that looked after me during my recent surgery at Stepping Hill Hospital. They’re all a credit to the NHS.
Visited General Surgery on November 2022
Review titled Stepping Hill Hospital
Replied on 07 November 2022
Good afternoon, Thank you for taking the time to share your feedback. It was lovely to read that you received good care following your recent surgery. I will ensure your feedback is shared with the Matron for the Surgery division. If you would like me to inform the specific team, you can contact me on patient.experience@stockport.nhs.uk and I will do that for you. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Appointment time
by cubesj44 - Posted on 21 November 2022
I had an appointment today in outpatients. I was there on time but wasn't seen until over an hour after my appointment time. Why make appointments if you're not going to adhere to them. A 5-10 minutes overdue is ok, but over an hour? A 15min timeslot just isn't workable. Surety 30 minutes would make more sense.
Visited November 2022
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Review titled Stepping Hill Hospital
Replied on 22 November 2022
Good afternoon, Thank you for your feedback. I am sorry to see that you had a long wait in the outpatients department. I have asked the Department Manager to look into any potential reasons for the delay and will post their response once received. kind regards Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust