Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Total Confusion
Rated 3 stars out of 5
by Jill Gregory - Posted on 14 November 2022
Received a reminder text on Friday re an appointment today which I knew nothing about. Couldn't contact anyone until this morning to query it, too late for me to attend. It is an appointment that is apparently an important Haematology appointment and after several tries I got through to the the dept who did try to transfer me to the Dr's sec. with my concerns regarding a stroke I was admitted for in September which could affect whether Haematology wish to see me or not - so far, no luck. I would add that I am under the Stroke Doctor and his team and I am really happy with the care and treatment I am being given and the staff on the unit I attended initially and the ward I was transferred to were lovely and so kind.
Visited Don't know on November 2022
Review titled Stepping Hill Hospital
Replied on 21 November 2022
Good afternoon, Thank you for sharing your feedback and I am sorry to see that the communication from the hospital has been confusing. I appreciate not being able to speak to someone can be frustrating too. If you would like to contact me on patient.experience@stockport.nhs.uk with some further details, I can look into what happened and support you to speak to someone regarding the appointment. Kind regards Aoife Isherwood Patient Experience Team
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Review titled Excellent rapid response
Rated 5 stars out of 5
by Elaine Murray - Posted on 08 December 2022
My son & husband brought me to ED 15.11.22 around 7.30 to 8pm with a sudden serious neurology condition. Initially, the first help was via a security guard who brought a wheel chair and was very kind to my family. Secondly, in reception my son called for help and a member of the team rushed me into triage . From there on I was treated urgently and with great care. Your team started my treatment then I was taken by ambulance to Salford Royal. Thank you to the tremendous team who commenced my treatment immediately. You are incredible. Very best wishes and again a grateful and sincere thank you. I hope the team who looked after me will have an opportunity to read my review.
Visited Accident and emergency services on November 2022
Review titled Stepping Hill Hospital
Replied on 12 December 2022
Good morning, Thank you for taking the time to share your feedback. I am so pleased to read that the care and treatment you received whilst in A&E was quick and effective. Attending A&E can be stressful to it is good to see that you received the support you needed. I have shared this feedback with the Lead Nurse and Matron for the department who will cascade to the team as I know they appreciate hearing lovely comments. I wish you well with your ongoing recovery. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Experience as a relative/carer
by Blubert - Posted on 13 October 2022
I was accompanying my elderly father-in-law to an ophthalmology appointment relating to his ongoing Giant Cell Arteritis. He is notoriously poor as a historian, at remembering medical details and even answering basic yet sometimes important questions accurately. As such he is always extremely reassured when I accompany him to his many hospital appointments, even to the extent of rearranging them if I am not available. He always wants me to be with him even for the most minor of consultations. I think my 40 year nursing career, mostly critical care - much as a senior nurse/manager - gives him a great sense of reassurance. Prior to him being seen by the ophthalmologist he was given a sight test. I was asked to wait outside so I explained he would prefer me to be present. I was admitted but throughout the test there was a low, but very badly disguised, level of hostility to my presence. Having been a health care practitioner for so long myself, I can understand that it can sometimes be annoying to be challenged, even politely, and my request may have seemed unnecessary, but I do not think this warrants making me feel extremely uncomfortable. I was acting not to interfere or get in the way, but because it was what the patient wanted, and also to ensure that any questions relating to his long and complex history had the correct interpretation and response. Both of these motives were in the interest of enhancing his care, something everyone is surely behind. I understand this is relatively unimportant in the scheme of things, but the small things are really important and cost nothing in time or resources. I do wonder: had I been wearing a Critical Care Manager badge, would I have been made to feel the same way? I have to add this has been an isolated incident and generally the staff at SHH have been very accommodating to my father-in-law’s needs
Visited October 2022
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Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for taking the time to share your experiences of your visit to Stepping Hill with us. I am sorry to hear that you were made to feel uncomfortable while supporting your father-in-law. I have shared your feedback with the department matron, and I have asked for a response to your concerns. As an organisation we use all feedback to support learning and for continuous improvement. Though the experience you describe was not positive, I would like to thank you for sharing this. Aoife Isherwood Patient Experience Facilitator
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Review titled Wonderful doctors,nurses and carers, pure angels
Rated 5 stars out of 5
by Marianne Armstrong - Posted on 15 October 2022
My husband was dealt with care and professional dedication from all in Accident & Emergency then again when he was taken into Acute Fragile Unit. We are blown away with the way you all looked after him. He felt he was in good hands and cannot thank you enough.
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see the teams were supportive and that the care needed for your husband provided you with assurances. I will share your feedback with each of the teams as I know these are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Amazing people
Rated 5 stars out of 5
by Mark W - Posted on 18 October 2022
I arrived at the hospital with a severe infection in my throat where I was unable to eat or even drink massive fever etc As soon as arrived I was seen straight away - given IV drip fluid etc - then taken to a private room with en suite etc where I was given the best care I have ever received - always on call making sure I was ok - had all my treatments - I arrived broken and left 30 hours later like a new man - thanks to all the staff in the ear nose and throat department and special mention to all the lovely people and staff on ward m6 - when i have my check up in 3 weeks i am bringing you all some treats - Thank you
Visited Ear, Nose & Throat on October 2022
Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for taking the time to share your feedback. It was lovely to read about how well you were supported while in Stepping Hill hospital. I will share your feedback with the teams as I know hearing this will be appreciated, especially as they will be receiving treats. I wish you well with your recovery. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Outstanding care
Rated 5 stars out of 5
by Carol Walker - Posted on 14 November 2022
My dad was admitted to the AMU unit on the 11th October. He had lost consciousness and placed on palliative care. I can’t thank the whole unit enough for their care and compassion. Every single member of staff through the day and night couldn’t have been more helpful and understanding. We spent 4 days and nights with my dad till he sadly passed away. What an amazing group of doctors and nurses you have working on that unit. Please accept our sincere thanks. We have visited to say Thank you and leave a gift but I just feel that they all deserve so much more praise. Angels every one of you
Visited Don't know on October 2022
Review titled Stepping Hill Hospital
Replied on 21 November 2022
Good afternoon, Thank you for taking the time to share your feedback. I am sorry to hear about the loss of your Dad. It is lovely to read that the care he received was compassionate and that this in turn helped you as a family during a difficult time. I will ensure your feedback is shared with the team. We also have a Feedback Friday initiative where staff/teams receive an acknowledgement of any positive feedback they have received. I will ensure AMU are recognised. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Can't speak to anyone for information
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
My elderly father was admitted via A&E but it's impossible to get any information regarding his situation. The only people who can give any information seem to be the nurses but they're, understandably, too busy to answer. The phone just rings out and then disconnects! What am I supposed to do? Have a 3 hour round trip to go to A&E in the hope that someone can help? What happened to Admissions who could answer general questions... i.e. Has he been admitted? and/or Will be be kept in overnight?
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for sharing your feedback and I am sorry to see that the communication you have received from the department has been lacking. I have fed back your concerns and experience to the team in the emergency department for action and learning. In the meantime, if you need any further support, please contact our team on patient.experience@stockport.nhs.uk Kind regards Aoife Isherwood Patient Experience Team
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Review titled blankets
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2022
I was admitted to ward d1 recently after being on a.m.u ,I was looked after well by the staff,but at night I found it impossible to sleep as it was so cold.I asked for an extra blanket but was told there were no spares.There was also a lot of visitors stood around one of the beds all night ,talking and laughing and generally making sleep impossible.
Visited Don't know on October 2022
Review titled Stepping Hill Hospital
Replied on 25 October 2022
Good afternoon, Thank you for taking the time to share your recent experience with us regarding D1. I have informed the ward manager of your concerns and she said she would look into getting some blankets to the ward for anyone who needs it. She was sorry about the noise from other visitors and will ensure this is monitored as part of checks on the ward. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Excellent care
Rated 5 stars out of 5
by Elaine - Posted on 14 October 2022
Ihave been to Jasmine suite 3 times in the last few weeks. I was referred by my GP on the 2 week cancer pathway. I had a scan, hysteroscopy, cervical test and then a polypectomy. The consultants and nurses were brilliant. They went to great lengths to make me feel completely at ease. They looked after my dignity at all times as these procedures were very intimate. Everything was clearly explained. The constantly asked me if I was ok. The were very professional as well as friendly and kind. I had a phonecall yesterday to ask me to go in that afternoon to discuss the results. As I have covid I couldn't go. A consultant phoned me in the afternoon to say the biopsy showed pre cancerous cells. The treatment offered was an MRI scan next week followed by a hysterectomy shortly after. I could not have been looked after any better. Amazing!
Visited Gynaecology on October 2022
Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see the care you received on Jasmine was supportive and reassuring. I will share your feedback with the team as I know these are appreciated. I wish you well with your ongoing treatment and recovery. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Emergency appointment with chest pain
by firexs84 - Posted on 20 October 2022
Unimportant as I got informed my blood results were done but I couldn't be informed yet as there is people ahead, which I understand due to the process you follow, but no one seems to take in people's circumstances such as starting work early or having to resolve family issues at home so realistically I would of been better off suffering with the pain and getting the stuff done that needed doing than coming to the A&E.
Visited October 2022
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Review titled Stepping Hill Hospital
Replied on 25 October 2022
Good afternoon I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. I am sorry to see that you felt that your concerns were unimportant and appreciate that this would have been distressful for you. We have shared your feedback directly with the Emergency Department for professional learning and discussion. However, if you would like to discuss further you can contact us on Patient.Experience@stockport.nhs.uk Kind regards, Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust