Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Sarah H - Posted on 10 October 2022
From the moment we arrived the quality of care was outstanding. It was an stressful and emotional time, but I was kept informed throughout my daughters assessment and a treatment plan was quickly implemented. I have nothing but admiration for all the amazing staff at Stepping Hill children's A&E dept. Thank you so much
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 11 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see the teams were supportive and that the care needed for your daughter was in place quickly. I will share your feedback with the team as I know these are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Worst hospital experience ever
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Rude receptionists, lack of empathy from nurses and doctors who are only trying to get rid of patients as soon as possible. Long waiting times (was waiting for about an hour to see the nurse for triage). Elderly people having to wait on a chair the whole night. Mentally I’ll patients having to wait at the same room with everyone else. Unacceptable. Third world country health system and hospital. What a shame.
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, I am sorry to read about your recent experience at Stepping Hill hospital. The department and hospital was experiencing periods of significant demand and unfortunately this impacted waiting times. I will share your feedback regarding the communication from staff with the team so they are aware and can address this. Kind regards, Patient Experience Team
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Review titled Endoscopy Dept
Rated 5 stars out of 5
by Bren Foley - Posted on 28 October 2022
Excellent, it was the last remaining Orifice for a Camera, and the one I most worried about, no need, great Team from start to finish, very professional with humour thrown in, despite all the upheaval with the building work going on, Thanks very much.
Visited Gastrointestinal and Liver services on October 2022
Review titled Stepping Hill Hospital
Replied on 31 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent treatment at Stepping Hill Hospital. I appreciate endoscopies can be uncomfortable for some, so it was nice to read that the support your received from the staff helped put you at ease. I will ensure your comments are fed back to the Matron to share with the team, as it will be appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled From A/E to paediatric ward to discharge
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I had such a positive experience at stepping hill. My daughter came through A/E with severe asthma. The doctors and nurses has a protocol in place that was spot on. The Doctor escalated the protocol until my daughter could breath. My daughter is scared of needles and blood but the nurses quickly put a canula in place very efficiently that we avoided alot of screaming and crying. They were so good at managing her condition in and minimising her distress in such a stressful situation of life and death. The doctors, nurse and health care professionals on the Treehouse ward, again were so amazingly kind and professional. The protocol was put into place to wean my daughter off a drip and nebules so she was home less than 48rs later. From deaths door to life. Their professionalism and kindness is something I will always remember. Many thanks to everybody! Professionals at their best!
Visited Children's & Adolescent Services on October 2022
Review titled Stepping Hill Hospital
Replied on 07 October 2022
Good morning, Thank you for taking the time to share your feedback. I was pleased to read that the experience you had was proactive and supportive with a positive outcome for your daughter. I will share your feedback with the teams as I know these are appreciated. I wish your daughter a continued recovery. Kind regards Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
I had to unfortunately come to A&E on a Saturday and expected it to be busy, it was, but the staff were very hard working and efficient. Every person I encountered was wonderful and helped to get further treatment as quick as possible, nurses, doctors, administrators and porters alike. Thank you to everyone for all the hard work you do.
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 07 November 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time in A&E. I am pleased to see that her care was efficient and provided reassurances. I will ensure your comments and thanks are passed onto the team. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
My grandmother came into A&E after a fall. The staff were really busy and we're on the 13th hour of work but you couldn't tell by the treatment that I received. The staff were thorough attentive and very friendly and provided her with lots of comfort throughout the testing process. They gave her a good thorough treatment before I was discharged. Thank you for your support
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 31 October 2022
Good afternoon, Thank you for taking the time to share your feedback. It was lovely to read about how well your Grandmother was supported while in Stepping Hill hospital A&E. I was pleased to see that despite the pressures, the team provided kind and caring support for her which means a lot to people during a worrying time. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Outstanding Tree House Ward
Rated 5 stars out of 5
by Sarah H - Posted on 11 October 2022
My daughter was admitted to the Tree House ward and recieved the most outstanding care. All the staff were truly amazing and went above and beyond. These people deserve to be paid massive salaries to reflect their dedication and care. We cannot thank the staff on this ward enough.
Visited Children's & Adolescent Services on October 2022
Review titled Stepping Hill Hospital
Replied on 11 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased that the care your daughter has received from treehouse has been so positive. I know the team work hard to ensure that the patients and families have a positive experience so I will ensure your feedback is shared with the team. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Cancelling appointments
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
We got referred to stepping hill back in may for my child who has been left in pain her appointment was in November this year but our GP wasn’t happy with this and got it brought forward the earliest was October. So far my child’s appointment has been cancelled twice!. We was supposed to have an appointment today and it’s been cancelled again and I have to explain to a child at 7 years old who is in pain she has to wait longer. I understand if the doctor is ill or things happen but surely there should be some one else she could have seen. We have taken time out of work and school again for this appointment for it to be cancelled again.
Visited Children's & Adolescent Services on October 2022
Review titled Stepping Hill Hospital
Replied on 25 October 2022
Good afternoon, Thank you for taking the time to share your experiences with us. I am sorry to see that your daughter’s appointment has been cancelled twice and appreciate this is distressing for both you and your daughter. If you can contact us directly on Patient.Experience@stockport.nhs.uk and provide details of which clinic it is, I can ensure this is fed back to them directly for a response. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Exemplary!
Rated 5 stars out of 5
by Sue - Posted on 23 November 2022
My Doctor referred me for a bone X-ray from where I was immediately transferred to Accident & Emergency. There I was quickly seen by an Orthopaedic specialist who went to a lot of trouble to show me my X-ray and explain it. I was then further referred for an MRI scan, the appointment for which arrived only a few days later; the result of this was to be discussed by phone. I do know who phoned me - protocol forbids me from divulging the name - shame - but this person went above and beyond to explain the result of the scan. We also discussed the general state of my bones and I cannot express how much I appreciate the time, care and empathy shown throughout the process.
Visited Orthopaedics on October 2022
Review titled Stepping Hill Hospital
Replied on 28 November 2022
Good morning, Thank you for taking the time to share your feedback. I am pleased to see that the care received in Orthopaedics and radiology was supportive and informative. I will ensure your feedback is shared with the team as I know these compliments are appreciated. If you would like to contact me directly on Patient.Experience@stockport.nhs.uk you can let me know the name of the staff, you spoke to and can ensure they receive this complement. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Fantastic Staff and Care
Rated 5 stars out of 5
by Philip Sykes - Posted on 07 September 2022
Today I was a patient at the Cardiac Catheterisation suite. I would just like to say a big thank you to all the staff and to say how much I appreciate the work that they do in improving and saving peoples lives. You are all super stars should be paid whatever they need. I don't know how, but in my ideal world, take the money away from sports players and pay it to the people that keep us healthy and alive. Kind regards, Philip Sykes
Visited Cardiology on September 2022
Review titled Stepping Hill Hospital
Replied on 12 September 2022
Dear Mr Sykes, Thank you for sharing your lovely feedback regarding your recent treatment at the Cardiac Catheterisation suite at Stepping Hill Hospital. I have fed back your comments to the team and also included this as part of our 'Feedback Friday' initiative where we award teams with a certificate of recognition when a patient has provided a compliment to a team or staff member. Kind regards Aoife Isherwood Patient Experience Facilitator
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Information supplied by Stockport NHS Foundation Trust