Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2022
I took my sister to a and e- she has neurological symptoms and I was very worried about her. The service was fabulous- from the receptionist who listened to my worries to the nurse and dr who assessed her. She had bloods a scan and was discharged- we r very lucky to have this service. Thank you
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time in A&E with your sister. I am pleased to see that her care was efficient and provided reassurances. I will ensure your comments and thanks are passed onto the team. Kind regards, Aoife Isherwood Patient Experience Facilitator
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Review titled Outragous conitions and wait
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
8 hr wait to be treated, waiting room was standing room only, 2 hrs to see a triage and staff so overwhelmed the care they gave in such difficult circumstances was exceptional just understaffed
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. The Department is currently experiencing periods of significant demand and unfortunately this has impacted waiting times. I was pleased to read that despite this, the care you received was exceptional. I will share your feedback with the team as I know these are appreciated and used for learning. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Excellent treatment.
Rated 5 stars out of 5
by Christine Burgoyne - Posted on 02 October 2022
Admitted to aand e fortunately no long waiting times,dealt with quickly, efficiently and with repect by all the staff, transferred to d8 surgical ward, bed readily available and the staff up there amazing nothing too much trouble for them. Professional and totally on top of there jobs. A big thanks to all involved in my care.
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time at Stepping Hill Hospital. I am pleased that your treatment in A&E was efficient and supportive. I am also glad that your treatment on D8 provided the care you needed. I will ensure your comments and thanks are passed onto both teams. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Amazing staff
Rated 5 stars out of 5
by Rebecca Bayes - Posted on 22 September 2022
Today I went for my annual check up at chest clinic and I’ve been going here for three years and right from day one of my condition, the staff and my consultant are amazing and so caring and understanding. Everyone needs a medal. I can’t thank everyone enough. Thank you from the bottom of my heart. Xx
Visited Respiratory Medicine on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for sharing your lovely feedback regarding your recent check up the chest clinic at Stepping Hill Hospital. I am pleased to see that the care you receive is caring and supportive at every visit. I will ensure your comments and thanks are passed onto the team. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Day case
Rated 5 stars out of 5
by Jeffrey Burton - Posted on 30 August 2022
First class. From arrival to departure there were no other words to describe the treatment from the nurses and doctors
Visited Diagnostic Endoscopy on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon, Thank you for taking the time to share your recent experience at Stepping Hill hospital with us. I am pleased to read that you had a positive experience at the hospital. If you would like to let me know which team the feedback is for, you can contact me on Patient.Experience@stockport.nhs.uk and I will share it with them directly. Otherwise, all positive feedback is logged and shared within our patient experience reports so your comments will be shared within the Trust. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Excellent Service
Rated 5 stars out of 5
by Richard - Posted on 17 April 2023
Very member of staff provided excellent care after I suffered a stroke. And thanks to their quick intervention I have made a good recovery.
Visited Stroke on August 2022
Review titled Stepping Hill Hospital
Replied on 19 April 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent care at Stockport Hospital. I am pleased to see that the intervention you received was speedy with a positive outcome. I will share you comments with the Stroke team who will appreciate hearing them. I wish you well with your ongoing recovery. Kind regards Aoife Isherwood Patient Experience Team
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Review titled Fantastic staff
Rated 5 stars out of 5
by MARK WOOD - Posted on 29 August 2022
I came in on Saturday 27.08.2022 very nervous to have a colonoscopy. Everybody I came into contact with from the lady on reception to the consultant and his staff who performed the procedure were fantastic and ofcourse very professional. Truthfully it wasn't a very pleasant experience but everybody was so kind and went out of their way to put me at ease.
Visited Colorectal cancer services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon, Thank you for taking the time to share your recent experience at Stepping Hill hospital with us. It was lovely to read that you had such a pleasant experience at the hospital and you were put at ease by the staff. I know the staff appreciate hearing feedback and I will ensure it is shared with the team. Also, by sharing your feedback it will also help future visitors to feel reassured about the care they receive. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2022
All staff were friendly and helpful. I liked the way they've told me about what's going on with My ear operation. I just wanted to say a big thank you and hugs to you all.
Visited Ear, Nose & Throat on August 2022
Review titled Stepping Hill Hospital
Replied on 16 August 2022
Good afternoon, Thank you for taking the time to share your recent experience at Stepping Hill Hospital. I am pleased to read that you were fully informed about what was going to happen as I appreciate this provides assurances. I know the staff appreciate hearing feedback and I will ensure it is shared with the team. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Feel completely ignored
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Got sent to triage as my feet and ankles have swollen up 2 shoe sizes and the consultant in buxton was on holiday, the nurse/midwife/greeter took my green book but refused to take the handover notes from my midwife and I have been sat waiting for over 2 hours many women have come in, been seen and sent on their way before I've even been seen, I stood at reception for ages (despite my feet being bruised and swollen) just for every member of staff to walk straight past me and ignore my presence. Currently just waiting for my dad to tell me he's here to pick me up because my anxiety levels are so high I don't feel like I can breathe I had to leave the hospital without my green notes because I couldn't get anyone to talk to me. Apparently informing them I have mental health issues is supposed to prevent this sort of situation but clearly that just gets ignored too... doesn't fill me with much confidence for when I give birth here as this is my only option... I'll be lucky to make it to 40 weeks with this level of stress.
Visited Maternity services on August 2022
Review titled Stepping Hill Hospital
Replied on 23 August 2022
Good afternoon, Thank you for letting us know about your recent experience at Stepping Hill and I am sorry to read that this was not supportive or beneficial. If you can contact me on patient.experience@stockport.nhs.uk and provide some further details of which clinic you attended, I will ensure your feedback is shared with the team for learning. Regards, Aoife Isherwood Patient Experience Facilitator
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Review titled Understaffed A &E
Rated 1 star out of 5
by Jetsmum - Posted on 22 August 2022
Referred to a and e by 111. Went 9am Saturday morning. Very quiet no ambulances queuing and only 1 person waiting in A and E. Sat for 90 minutes no staff to be seen. Eventually at 10.30 after being completely ignored for 1 1/2 hours just walked out and went home. Thank you Stepping Hill for a lousy emergency service.
Visited Accident and emergency services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon, I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. The Department is currently experiencing periods of significant demand and unfortunately this has impacted waiting times. I am sorry that you were not kept fully updated and appreciate this would have had an impact on your time in the department. We have shared your feedback directly with the Emergency Department for professional learning and discussion. However, if you would like to raise this matter to our PALS and Complaints Team you can contact them on PCS@stockport.nhs.ukRegardsKind regards Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust