Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very supportive
Rated 5 stars out of 5
by Debra Holland - Posted on 08 August 2022
Rheumatology review. Really efficient. I checked in and blood pressure etc was done straight away. Five minutes later I saw the rheumatology nurse. Really supportive. Explained blood results clearly and answered my questions regarding medication in detail. I had a couple of concerns that were making me a bit anxious, but I was listened to and able to talk these through. The nurse I spoke to was lovely.
Visited Rheumatology on August 2022
Review titled Stepping Hill Hospital
Replied on 08 August 2022
Good morning, Thank you for taking the time to share your experiences of your recent visit to Rheumatology department. I am really pleased to read that the care you received was very supportive and efficient. I will ensure your comments are shared with the team as they appreciate positive feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Excellent Service
Rated 5 stars out of 5
by Richard - Posted on 17 April 2023
Very member of staff provided excellent care after I suffered a stroke. And thanks to their quick intervention I have made a good recovery.
Visited Stroke on August 2022
Review titled Stepping Hill Hospital
Replied on 19 April 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent care at Stockport Hospital. I am pleased to see that the intervention you received was speedy with a positive outcome. I will share you comments with the Stroke team who will appreciate hearing them. I wish you well with your ongoing recovery. Kind regards Aoife Isherwood Patient Experience Team
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Review titled Disgusting
Rated 1 star out of 5
by Catwoman - Posted on 24 August 2022
Don't bother going to A&E at Stepping Hill if you're actually ill. Stub your toe and they're all over you but treat actually ill patients like dirt. Didn't listen to what I had to say, gave me roughly 1/3 of an examination then told me to chase up Gastro referral with my GP - I'm already under the Surgeons for this problem. They should have got a Dr down to see me but they couldn't be bothered. The only person who cared was the receptionist in xray. Give Stepping Hill A&E 0/10
Visited Accident and emergency services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon,I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. I am sorry that you felt ignored and that the staff did not support you as expected. I will ensure your feedback is shared with the team. If you would like to provide some further details so they can provide a response directly to you, you can contact me on Patient.Experience@stockport.nhs.uk and I will ask the team to provide this. Kind RegardsPatient Experience Team
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Review titled Very supportive
Rated 5 stars out of 5
by Debra Holland - Posted on 08 August 2022
Rheumatology review. Really efficient. I checked in and blood pressure etc was done straight away. Five minutes later I saw the rheumatology nurse. Really supportive. Explained blood results clearly and answered my questions regarding medication in detail. I had a couple of concerns that were making me a bit anxious, but I was listened to and able to talk these through. The nurse I spoke to was lovely.
Visited Rheumatology on August 2022
Review titled Stepping Hill Hospital
Replied on 08 August 2022
Good morning, Thank you for taking the time to share your experiences of your recent visit to Rheumatology department. I am really pleased to read that the care you received was very supportive and efficient. I will ensure your comments are shared with the team as they appreciate positive feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled unbelievably long wait
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2022
quiet a & e only 2 patients waiting and no ambulances queuing but not seen in 1 1/2 hours and no apology.
Visited Accident and emergency services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon,I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. I am sorry that you were not kept fully updated and appreciate this would have had an impact on your time in the department. We have shared your feedback directly with the Emergency Department for professional learning and discussion. If you would still like to discuss further you can contact our department on Patient.Experience@stockport.nhs.uk Kind RegardsPatient Experience Team
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2022
Had a phlebotomy appointent (blood test) booked for 9:15 am. The place was unmanned and all locked up, as were the adjacent buildings, so no one to ask. The main reception desk was also unmanned. Wasted journey.
Visited Haematology on July 2022
Review titled Stepping Hill Hospital
Replied on 25 July 2022
Good Morning I am sorry to read about the issues you faced when attending the phlebotomy department. I will feed this back to the department so they are aware. As an organisation we use all patient feedback to support learning and for continuous improvement. Though the experience you describe was not positive, I would like to thank you for sharing this. Regards, Patient Experience Team
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Review titled Great care in A & E despite massive demand
Rated 5 stars out of 5
by Steve Bay 8 - Posted on 20 July 2022
I hadn't had to use the A & E department for many years until recently. After being triaged and seen by several members of staff I was given a place in the main bays for continued treatment and observation. I stayed overnight and saw how busy this 24 hour operation is but how efficiently the caring staff work to treat all in their care. As well as the high volume of walk in patients I was among they have ambulances arriving with more, including at least 2 covid admissions that I saw. That triggered an obviously well rehearsed protocol, clearing the relevant areas of all non-essential staff. Thank you to all the staff (consultants, doctors, nurses, care assistants) that got me back on my feet.
Visited Accident and emergency services on July 2022
Review titled Stepping Hill Hospital
Replied on 25 July 2022
Hello Thank you for sharing your experience of the care you received while in the Emergency Department. I am sorry you needed to attend there but pleased to see that the care you received was supportive. I will share the feedback with the staff as I know they appreciate hearing lovely comments. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Amazing service
Rated 5 stars out of 5
by Kerry Bentley - Posted on 28 July 2022
My son had an appointment to see the ENT specialist, we were seen 5 minutes before his appointment time and within 15 minutes my son had been examined and had his nose cauterised - the service provided was fantastic and very much appreciated. Thanks so much
Visited Ear, Nose & Throat on July 2022
Review titled Stepping Hill Hospital
Replied on 29 July 2022
Good afternoon, Thank you for letting us know about the recent experience at the ENT department at Stepping Hill. I was very pleased to read that the staff involved in your son’s care had been able to provide such a positive experience, and that he was seen and treated quickly. Your comments have been shared with the EDT Matron and Manager to recognise the good practice you described. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Steph Moore - Posted on 08 July 2022
I would just like to give praise and thanks to all the staff on ward D1, they really do not get the recognition deserved. Whilst there I noticed they would miss breaks just to staff shortage, and nothing was too much to do for any patient.
Visited Gastrointestinal and Liver services on July 2022
Review titled Stepping Hill Hospital
Replied on 14 July 2022
Hello Thank you for sharing your recent experience on D1 and I am pleased to see that the care you received was good. I will ensure the staff receive this lovely feedback as I know they appreciate hearing comments like this. We have also introduced a Feedback Friday initiative to share positive feedback with staff so they can be acknowledged and recognised. I will ensure this one is included. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Don't bother!!
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
Last July I saw my Consultant and he put me on list for a joint injection in theatre. Rang today (8 Months!!!!later) to be told they can't even give me a rough guess about when I'm going to be seen. Been advised to go back to my GP - no point doing that as I'm under the Hospital!!! Guess if I had money they'd have had me in the week after Clinic
Visited Orthopaedics on July 2022
Review titled Stepping Hill Hospital
Replied on 23 March 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about the wait you have incurred for your injection. Please can you contact me on Patient.Experience@stockport.nhs.uk with your details and those for the clinic/service you were referred to and I will make some enquiries for you. Kind regards, Aoife Isherwood. Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust