Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Heather Hanley - Posted on 30 June 2023
From the moment I walked into a and e, my treatment was fantastic, from everyone. I was on d8, then the high dependency unit, then d6. The care I received was amazing, the nurses worked so hard and took time to ensure I was ok and explained what was happening. Care on the hd unit was exceptional, Dr's found time to speak to my family, who were so worried, and I would like to thank everyone involved in my care. Food was pretty good and always hot. Thank you Stepping Hill.
Visited Intensive Care on June 2023
Stepping Hill Hospital has not yet replied.
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Review titled I’ve had to wait for over an hour
by eaterfj39 - Posted on 30 June 2023
The last two times at the clinic I’ve had to wait for over an hour in the main waiting room. I get that it gets busy and delays happen, but not an hour each time. Today, I waited an hour in the waiting room. I then sat alone in the treatment room for half an hour before leaving to speak to the nurses. My consultant was on the phone, they said. I returned to the empty treatment room where I sat alone again for another half an hour before having to leave to collect my children. The reason I’m taking the time to write this is a) it’s pretty frustrating waiting around when you work for yourself and so are not getting paid, but b) how are the processes not picking up that someone has been left alone for an hour in a treatment room? Very friendly staff, but not really good enough.
Visited June 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 05 July 2023
Good morning, Thank you for taking time to share your recent experience with us following your wait in the Fracture Clinic. I was sorry to see that she had incurred a delay. I will share this feedback with the team so they can address your concerns and look at improving experience within the department. If you would like to discuss further you can contact me on Patient.Experience@stockport.nhs.uk Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Lynne - Posted on 11 December 2023
Very professional in all areas including post op care following my hip replacement operation . I would like to thank all concerned. Brilliant. Full marks stepping hill.
Visited Orthopaedics on June 2023
Review titled Stepping Hill Hospital
Replied on 12 December 2023
Good morning, Thank you for taking the time to share this valuable feedback following your recent treatment at Stepping Hill. I will share your feedback with our Lead Nurse for the Division who will appreciate hearing this and will be sure to share with the teams. Kind regards, Aoife Isherwood. Patient Experience.
Provided by Care opinion
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Review titled Excellent care by ambulance service and A&E
Rated 5 stars out of 5
by Dr Jacqueline Diane Critchlow - Posted on 30 June 2023
I would like to thank the ambulance staff and A&E staff for their excellent care for my husband today who had a suspected TIA. I think we were very lucky that it was an unusual 'quieter' day, as they always run off their feet, but due to the nature of the emergency the ambulance came quickly and we were treated by all the NHS staff with the utmost care and friendliness. They couldn't do enough for us.
Visited Accident and emergency services on June 2023
Stepping Hill Hospital has not yet replied.
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Review titled awful experience on ward d5
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
Waiting room in d5 is shockingly awful. Staff allowing other patients to play amplified music on mobile phones that everyone in the waiting room is expected to tolerate. Not helpful for attempts to stay calm before surgery. Made to feel like the bad guy for raising this. This situation was not helpful for someone experiencing extreme anxiety and the challenge from the staff member to my complaint brought on a panic attack, which meant I had to leave the hospital and postpone my surgery.... This was a rude member of admin staff who basically said tough... its a free country! Nice - thanks !
Visited Dentistry and Orthodontics on June 2023
Review titled Stepping Hill Hospital
Replied on 09 June 2023
Good afternoon, Thank you for sharing your feedback with us and I am sorry to hear about your experience in the waiting room of D5. I have spoken to the ward Manager who acknowledged your concerns and agrees that the space is not ideal due to its size and the number of people needing to wait on some days. This has been raised as part of their risk register and have requested to be relocated. Please be assured that the team are looking at a solution to this and thank you for your feedback as this is helpful. The ward Manager has also spoken to the admin staff member about your concerns. I am sorry to hear that you had to leave so missed your appointment as a result. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled Ward suffocatingly hot - unacceptable food
Rated 1 star out of 5
by Annie - Posted on 18 June 2023
My husband has been in a week during the hot weather, no sufficient ventilation or fans to help patients and staff. Food has to be the worst of any hospital I've visited. He's lost a vast amount of weight, food either not what was ordered, cold, congealed (cut gravy with a knife) a teaspoon to eat soup from a bowl and 'no' before anyone asks he could not hold the bowl to drink it. He has no feeling in his fingers and was looking forward to ice cream, sadly it turned out to be 'hot rice pudding' only acceptable meals were cornflakes in the mornings. Mainly pies, hard pasty, no meat or hard meat, often no pudding at all. I am staggered at how bad the food is, never had any fresh vegetables - shocking, how do they expect vulnerable patients to recover. A recent stay in The Christie was like a five star hotel in comparison.
Visited Don't know on June 2023
Review titled Stepping Hill Hospital
Replied on 22 June 2023
Good afternoon, Thank you for sharing your feedback with us. I am sorry to read about the issues your husband faced while in the hospital and with the food. I will share your concerns with the Catering team but it would be beneficial for them to also know the Ward so they can review how the staff are ordering the food in that area. Please can you contact me on Patient.Experience@stockport.nhs.uk with details of the ward you are referring to so that we can address your concerns directly with the appropriate team. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled Great treatment
Rated 5 stars out of 5
by Barry - Posted on 22 June 2023
Went for a minor op , staff were so nice and comforting looked after from beginning to end , after the op tea and biscuits and everything explained to me .
Visited Don't know on June 2023
Review titled Stepping Hill Hospital
Replied on 23 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was of comfort. Your feedback will be included in our Patient Experience reports but if you would like to contact me on Patient.Experience@stockport.nhs.uk and let me know which team treated you I will share with them directly. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled excellent care all round
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2023
my mum came in by ambulance(there in no time) all the staff were amazing. she has late stage alzheimers. she had so many tests within 2 hours of being there, no waiting around. she was transferred to amu very briefly then b4. Staff here were amazing too! they really have such a difficult job on this ward . so Impressed by the dementia passports thank you!
Visited Accident and emergency services on June 2023
Review titled Stepping Hill Hospital
Replied on 03 July 2023
Good afternoon, Thank you for taking the time to share your feedback following your Mum’s recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was efficient and settled for your Mum. I will share your comment with the lead Nurses for A&E, AMU, B4 and the Matron for Dementia Care. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Christine Allen - Posted on 09 June 2023
All the staff were kind, considerate, helpful and friendly. Very professional. I certainly didn't expect, or want, to be in hospital, but they made it as pleasant as possible. Everything was carefully explained. Thank you to everybody!
Visited Accident and emergency services on June 2023
Review titled Stepping Hill Hospital
Replied on 12 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was helpful and kind. I will share your comment with the lead Nurse so they can share your feedback with the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great Team
Rated 5 stars out of 5
by Angela Holloway - Posted on 28 June 2023
My dad was bought into the HASU today. I just wanted to thank all the team for looking after him and my mum so well. The team were friendly, professional and went above and beyond. He was tested and had 3 scans. Can’t say thank you enough to the team for making a horrible experience a lot easier.
Visited Stroke on June 2023
Review titled Stepping Hill Hospital
Replied on 05 July 2023
Good morning, Thank you for taking the time to share your feedback following your Dad’s recent treatment at Stockport Hospital. I was pleased to see that the care and treatment he received was professional and supportive. Your feedback will be shared with the Ward Manager and Matron who I know will appreciate seeing how much their input impacted on your Dads care and supported your Mum. Kind regards, Aoife Isherwood Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust