Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled My happy visit
by kilojj33 - Posted on 06 June 2023
I visited a patient on ward 8. Every person who worked for the hospital whom I encountered from first walking through the door to leaving after 2 hours was so kind and helpful. When I reached the ward the nursing staff were welcoming and so kind and helpful and helped me with protective clothing and the nurses looking after my friend were exceptionally thoughtful and kind. When I left him for a little rest I was shown into the quiet room and given a cup of coffee and a biscuit. When I left I felt my visit which could have been quite distressing, I was very comforted with all the kindness I received and witnessed.
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled I was really impressed
by lb16 - Posted on 29 June 2023
Just wanted to give some love to the Same Day Emergency Care team at Stoke Mandeville Hospital, which I visited yesterday. Staff were super friendly and helpful, and the nurses I encountered at the DVT clinic (sorry, forgotten their names!) were lovely, upbeat and funny, in what I know is a very busy, high pressure environment. I imagine they have to deal with a lot of stressed people who are annoyed at having to wait, but they were a joy to deal with. Sitting in the waiting area, I watched so many hospital staff being absolute gems with patients, being super friendly, patient and incredibly respectful, when I'm sure they were exhausted themselves. I certainly couldn't do that job, I was really impressed.
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled When we start accepting this as the norm
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2023
I accompanied my Father to this A&E as he had been advised to attend if his condition felt worse.We know the NHS well enough, he worked in a patient facing role, I work in a patient facing role, he had lifesaving care here previously for which we are eternally thankfulI appreciate numbers of patients were extremely high which of course will lead to difficult triage decisions and anticipated long waiting timesHowever it’s the basics that aren’t being addressed, clearly delivered waiting room updates, ensuring that frail and elderly patients aren’t sitting there for hours without drinks /food,porters to assist with patients rather than NOK trying to wheel them around, more toilet facilities,and a sense of who is actually in charge.I can’t believe with all the corridor space available on site that my father had personal questions assessed in an intrusive and poor manner in front of an audience and barely no staff member began their input with hi my name is and any real warmth, it felt like a poorly led team.Bits and pieces corridor care, disorganised and with apparent low morale and apathy If it was exceptional conditions then get the managers in with their sleeves up as our trust does to both lead and see first hand the issues at hand.
Visited Accident and emergency services on June 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Very long wait in A&E
by roachman - Posted on 22 June 2023
I was sent there by a emergency doctor together with a urgent letter and test results . On arrival I was directed up a ramp to register. I could hardly walk and needed help. There was no wheel chairs and it was extremely hot. My husband helped me up . I was fortunate another lady in queue lent me her chair. I did get a wheelchair after a while . I then endured 5hrs wait in a very crowded unhealthy and hot waiting room. All the drinks machines were out of order except cans . No ventilation and there was no information as to your position in the queue just a shout out by nurses when you were to be seen . It seemed like chaos. I was told after a long wait it would be another 7hrs and to go home and come back the following day . The conditions were so bad it was a relief to go home. Coming back the following day I was told I should not have gone home and I needed to re-register. I protested and they found my documents and got me to the Triage section. Again this was a long wait. I finally saw a doctor later in the day and found me a bed The treatment from there on was superb .
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
After being dealt with by 111 so brilliantly I was whisked into A&E, which was packed out on a Sunday but they were amazing. I was sorted in about an hour and immediately taken to get my Eye sorted. I cannot praise the Eye Clinic enough though. I've been with them twice now and each time they've been nothing short of amazing. I was cared for beautifully on the Sunday and my check up on the following Friday was speedy and thorough. Everyone was so kind and friendly despite it being busy. Thank you so so much for looking after me.
Visited Ophthalmology on June 2023
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
Provided by Care opinion
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Review titled Speechless
Rated 5 stars out of 5
by Larris Grant - Posted on 10 July 2023
Absolutely speechless at every single person we came across in the hospital: From the paramedics to the porters the nurse who was by our side for everything we needed and the gods that are the plastic surgeon team. My daughter Ruby came in with a de gloved finger and the care we received was just incredible. She was distraught and every member of staff we came across made her at ease and she’s 5! I was a complete mess and they made me feel so much better too! The anaesthetists we had were outstanding and helped me through every second of the traumatic experience of watching them putting her to sleep. The nurse we had she was spectacular and there every step of the way. The surgeons even when I was crying my eyes out consoled me and I’m sure they have more important stuff but they made us feel so much better. And a few weeks on my daughter in healing and I just wanted to say thank you. It’s been a stressful time and the staff at Stoke Mandeville made it all 10000% times better. Thank you so much!!
Visited Plastic surgery on June 2023
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
Provided by Care opinion
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Review titled There is nothing I could complain about
by millimeterrj54 - Posted on 02 June 2023
I come down to the Mandeville every two weeks for treatment. I have been coming here now since September 2020, before my stem cell transplant and after it. The girls at reception are lovely, very friendly. The staff in Unit and brilliant. Very friendly , kind and patient they look after me very well. There is nothing I could complain about. They there to help me so I just think they are fantastic.
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2023
The NHS website showed stoke-onville hospital then showed a different departments. To click on physiotherapy which I did and then low and behold what did it say no information available!!!! Absolutely appalling and disgraceful lack of information no information in fact and I don't know who is at fault the NHS or this hospital but they need to fix it not just by talking but by actually doing something!!!!
Visited Physiotherapy on June 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled This time was a bit below par
by BucksGuy473612 - Posted on 16 June 2023
I arrived at Stoke Mandeville Hospital A&E department at 8:15 pm. It was busy, and after waiting 4 hours, I asked the receptionist when I’d be seen. They told me to go ask a nurse, and I walked around where they pointed, but I couldn’t see a nurse, so I went back to the queue. The receptionist spent 10 minutes on the computer, then they served the 2 people in the queue behind me. They were obviously annoyed at me asking if I was still in the queue, so I explained that the previous time, I waited in A&E for 6 hours, then when I asked the receptionist, I was told that I had been taken off the queue, because they thought I left. My phone was connected to the hospital wi-fi the whole time, and they didn’t phone me. I didn’t want that happening again, which was why I was asking the receptionist if I was still in the queue. It took them 20 seconds to see that yes, I was still in the queue. At 1:15 am (after a 5 hour wait), a doctor took me through and took my blood tests. They were really excellent, and listened and I showed them my repeat prescription form, when they asked what medications I was taking. They told me that they saw I was in a lot of pain, and asked what I was taking for that. I told them, and they told me to go out to wait, and a nurse would give me some pain relief. About 15 minutes later, a nurse came round and gave me some paracetamol, then 10 minutes later the nurse asked if I had been given any pain relief, and I told them that you gave me paracetamol 10 minutes ago, and the doctor wrote me up for oxycodone, but I haven’t been given that yet. I spoke with another nurse or doctor after that, who told me that the consultant stopped my oxycodone prescription, and wrote me up for codeine. This was a problem, as codeine is on my list of drug allergies, which is on my file at Stoke Mandeville Hospital, and the consultant didn’t speak to me, or examine me, or read my medical notes, before they made changes to my prescriptions. They also arranged for me to get a CT scan, which I didn’t have, because I have polycystic kidney disease, and the radiologist at my previous CT scan, said I have too many kidney cysts, so they couldn’t tell what was happening, so I’d need an MRI instead. I wish that Stoke Mandeville Hospital would move to a Patient Focused Care model, where they speak to you to explain why they want the tests or medication, and ask you if you want it, before they spend time arranging for test, or preparing any doses. It helps people not worry so much, if patients are told what’s going to happen, instead of not being told until someone comes to take you to another department for a test, that you weren’t told why the doctor wanted you to have that. Receptionists are allowed to have bad days. But some people are hard of hearing, and other people smoke, so there needs to be a TV or whiteboard, that shows the number of who’s been called. It should have a section for: You have been called, please see the receptionist as soon as you see this, and another section that says: People may move up the queue faster than you, if their condition is more urgent. They also need to change policy, so that they don’t take people off the queue, until they’ve phoned, to ask why they didn’t answer when their name was called. Because I know what drugs are on my drug allergy list, and I always ask the nurse what pills I’m given, I wasn’t harmed. But I’m not going to let this knock my faith in Stoke Mandeville Hospital, they have some amazing, really caring, and super knowledgeable and experienced people working there. This time was a bit below par, but if they put up a visual display of the A&E queue, and let the consultants know they have to check drug allergy lists, and speak to patients before making prescription changes, then I’m sure that in future people will get good to excellent care at this hospital, which has my favourite anaesthesia team, everyone working there is amazing.
Visited May 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Incorrect information in appointment booking
by arieshh84 - Posted on 24 May 2023
I had an appointment alerted via the NHS app. On the first page relating to the appointment it was described as 'in person'. I had no need to access a subsequent page accessed via a link called 'Review or change appointment' On arriving at the hospital and after much deliberation/research, I was advised the appointment was by telephone. When I clicked on the link mentioned above the appointment was clearly registered as telephone. This cost me £3.50 in parking plus petrol plus 3 hours door to door. When I queried the issue with the technical team dealing with the app they put the blame entirely on the Trust and how the information had been entered. I felt annoyed and frustrated. I should add that the staff dealing with me on the day were wonderful and the appointment itself was thorough and efficient. It is the administration of the appointment that is at issue.
Visited May 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust