The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cavell Ward-Thank you
Rated 5 stars out of 5
by Dayaben Bakrania - Posted on 04 July 2023
My Mum Mrs Dayaben was admitted initially to Mary seacole ward then transferred to Cavell Ward. The staff at Cavell ward are polite caring and kind, they really looked out for my Mum. I would like to say a special Thank you to all the staff nurses at Cavell ward and the Dr who was treating my Mum. My Mum doesn't understand English but staff were really considerate of her and cared for her . Well done Cavell Ward nurses and Dr who treated my Mum. You were also having to put up with some irrate patients there and you carried on throughout the day with care and compassion. Whittington are lucky to have you.
Visited Haematology on June 2023
Review titled The Whittington Hospital
Replied on 11 July 2023
Dear Dayaben, We hope your mother is feeling much better. Thank you for taking the time to leave feedback regarding her experience on Cavell Ward. It is really lovely to hear that she had a positive experience, under the circumstances, and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Surprisingly good
Rated 5 stars out of 5
by Gabor Gallov - Posted on 24 June 2023
From entering accident and Emergency to discharge the experience, the quality of the staff,doctors, nurses and the treatment was extraordinarily good.
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 29 June 2023
Dear Gabor, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience. It is really lovely to hear that you had a positive experience, under the circumstances, and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Absolutely exemplary
Rated 5 stars out of 5
by Vince - Posted on 17 June 2023
I attended the A&E department after my local walk-in centre had closed. The team of various disciplines were nothing short of amazing. All were professional, calm and caring as they took me through the various stages of my treatment. The hospital is an absolute credit to the Trust and NHS in general. I would have no problem returning, recommending and supporting going forwards.
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 29 June 2023
Dear Vince, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
My surgery went reasonably well as far as I am aware, however the after care was appalling , I was physically shaken awaken & dragged by my arm to the toilet 5 times just in order to pass urine, this is so they can discharge you asap. I had a problem passing water & had to have a catheter, however the nurses were belligerent & nasty , they really hate it when they can’t discharge you , I was treated like an animal in the day ward . One particular nurse said I was dehydrated which was not the case , the opposite was true & I had to have a catheter to drain the urine. I don’t think nurses should be manhandling patients & forcing them to the toilet after a serious operation, just give people a chance to recover!!!
Visited General Surgery on May 2023
Review titled The Whittington Hospital
Replied on 08 January 2024
Dear patient, Thank you for taking the time to leave feedback regarding your experience on the Day Treatment Centre ward. We are sorry to hear that you did not have a positive experience on this occasion and will ensure that your feedback is shared with senior managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Superb Staff & Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
I arrived at Casuality at the Whittington on 20/5/23 in huge pain & distress by ambulance. Every member of staff that looked after me was outstanding. I felt thoroughly taken care of and went from professional to professional smoothly and quickly. Every staff member ( over 30) doctors, nurses, consultants, cleaners, porters & caterers were all friendly , calm and caring. This hospital has a wonderful friendly & efficient atmosphere. This is the best hospital experience I have ever had , in the worst circumstances ever.
Visited Accident and emergency services on May 2023
Review titled The Whittington Hospital
Replied on 05 June 2023
Dear patient, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience, despite the circumstances, and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Great hospital, great staff.
Rated 5 stars out of 5
by Mrs Helen Stevens - Posted on 16 November 2023
Was admitted to Whittington hospital May 31st with edema and pressure sores, caught pneumonia on ward was moved to nightingale ward where l was well looked after by all the team they were very thorough in their treatment and made me well. Unfortunately l accidently fell and broke my hip while recovering, was taken to theatre, nurses and ot staff were super despite me feeling down, they were so positive and kind, then l got covid, once again l was well looked after and recovered well. Health wise l was OK so was sent to St Pancras rehab to help with my mobility, was there 3 weeks progressing well when my oxygen levels dropped to 75. Sent back to Whittington nightingale ward for 4 weeks.. lve been home now for a week spending my 70th birthday in hospital which everyone made a fuss it was so special. I will always be grateful to the Whittington hospital staff from the bottom to the top who made me well, what a team all working together, thank you all from my heart, will never forget you all!!!!!
Visited Respiratory Medicine on May 2023
Review titled The Whittington Hospital
Replied on 04 December 2023
Dear Mrs Stevens, We hope you are healing well and feeling much better since your admission. Thank you for taking the time to leave a review. It is really nice to hear that you had such a positive experience, despite the circumstances, and we will ensure that your feedback is shared with all relevant colleagues. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Bad practice
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
I’m writing this review on the pregnancy triage services at Whittington. I sadly miscarried and visited the triage, the reception team seem quite unapproachable and sit there talking loudly laughing, even when certain staff come over and leave you can hear them gossiping. What I found really hard is you have to tell them why your there and the reception in in the waiting arrear where’s there’s other patients sitting in single chairs facing the entrance that can hear everyone’s problems and why there there. I found it a horrible experience soon I got told I lost my baby I was clearly upset and was ushered back to the waiting room. During my second scan I had two ladies scanning me and talking in their native language and laughing which made me feel very uncomfortable. The only positive was the main consultant was lovely and apologetic and was quite comforting.
Visited Maternity services on April 2023
Review titled The Whittington Hospital
Replied on 24 April 2023
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience with the pregnancy triage service. We are very sorry to hear that you did not have a positive experience during this difficult time and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Horrendous experience
Rated 1 star out of 5
by eva palacios - Posted on 03 April 2023
After five months of pain due to gallstones deprivation of sleep, and vomiting in the last 4 months prior to the appointment, I came to the hospital to see a specialist; the doctor did not acknowledge any of my symptoms and impact of them . The doctor wanted to send me to do a totally different test which they have already done a year before, rather than dealing with what I actually have pain from gallstone . Now I have been waiting for a month for another appointment with a doctor, and I have not heard from them yet, leaving me in pain for 6 months now without tackling the issue. If Gallstones are not treated, they can develop into cancer or pancreatitis. They totally ignore what I have and left me with severe pain to go home till I don't know when
Visited General Surgery on March 2023
Review titled The Whittington Hospital
Replied on 14 April 2023
Dear Eva, Thank you for taking the time to leave feedback regarding your recent experience with the General Surgery service. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Excellent Care
Rated 5 stars out of 5
by Lorraine Morgan - Posted on 31 March 2023
A close relative was admitted to intensive care unit after a seizure. The care received was exceptional. Communication was good and we were very reassured that everything possible was being done. A very distressing experience which was made easier by the compassion and care given.
Visited Intensive Care on March 2023
Review titled The Whittington Hospital
Replied on 14 April 2023
Dear Lorraine, Thank you for taking the time to leave feedback regarding your relative’s and wider family’s experience with ITU. We hope your relative is recuperating well. It is good to hear that your relative and your family had a positive experience, under the circumstances, and we will ensure that your comments are shared with all relevant colleagues including senior directorate managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Lovely nurse
Rated 4 stars out of 5
by Michelle alexander - Posted on 17 March 2023
I had a surgical procedure on 16/3/23 in the day surgery , I was assigned to a nurse by the name of Nuvo , she was extremely kind and caring and looked after me throughout my time at the day surgery. She definitely deserves a big thank you
Visited General Surgery on March 2023
Review titled The Whittington Hospital
Replied on 17 March 2023
Dear Ms Alexander, Thank you for taking the time to leave feedback regarding your recent experience with the Day Treatment Centre. It is good to hear that you had a positive experience and we will ensure that your comments are shared with Nuvo and other relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
Information supplied by Whittington Health NHS Trust