The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Sad and scary
Rated 1 star out of 5
by Sof - Posted on 20 February 2023
I had a horrible experience at the A and E department. I spent hours and hours waiting to see a doctor which I didn’t feel like complaining about. I understand the waiting list was long. Then, I was given a diagnosis and I was told I would be admitted in hospital. I spent more than 8 hours waiting in an uncomfortable chair surrounded by very ill patients for this to happen. When I came in, I was feeling fine and strong. I ended up feeling sick, scared and extremely stressed. Nobody deserves this and should have to go through this experience.
Visited Accident and emergency services on February 2023
Review titled The Whittington Hospital
Replied on 24 February 2023
Dear Sof, Thank you for taking the time to leave feedback regarding your recent experience in the Emergency Department. We hope you are feeling better. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled reception person
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2023
I went to opthalmology yesterday and there was a glaring example of bad practice. The receptionist was offhand and disinterested, and was actually quite rude to an elderly man in front of me. They paid no attention to me later when I asked for a mask (as recommended). There was also a long wait, and the room that they needed for my treatment was out of action.
Visited Ophthalmology on February 2023
Review titled The Whittington Hospital
Replied on 07 March 2023
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience with the Ophthalmology service. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Quick, kind and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2023
On the advice of 111 I went to urgent care here - I had trodden in something sharp, and was worried - correctly - that my foot was infected. The receptionist sent me immediately to speak to a nurse, who took a short history, offered me pain relief, and referred me to the ‘pod’ where these injuries are treated. I was seen in 15 minutes, and my wound cleaned, my foot x rayed, and I was on my way home within an hour and a half with a cleaned, dressed foot, antibiotics in my bag, a tetanus shot in my arm, and much less worry on my mind. The surroundings there are shabby but the care is anything but. It was excellent - efficient, kind and friendly. Thank you very much.
Visited Accident and emergency services on February 2023
Review titled The Whittington Hospital
Replied on 07 March 2023
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience in the Urgent Care Centre. We hope you are feeling better. It is good to hear that you had a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
My Gastro operation, no need for details was done in a rush & little feedback afterwards. However my main issue is with the Day care ward/department, the nurse did not allow me time to recover from operation & woke me up to drag me to toilet every 20 minutes to pass urine , I eventually felt dizzy & had to lie down, after 10 minutes she came back & tried to drag me to toilet again! No consideration is given to patients when they have had a fairly serious operation , it’s just in & out asap. I feel traumatised by this treatment & terrified if I ever have to undergo any further operations. I was actually strong armed to toilet , it was not a request , the nurse took hold of my arm & dragged me toilet . Very disappointed
Visited General Surgery on February 2023
Review titled The Whittington Hospital
Replied on 14 April 2023
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience with the Day Treatment Centre. We hope you are recuperating well following your procedure. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Excellent care
Rated 4 stars out of 5
by Sofia - Posted on 24 February 2023
Even though my A&E experience was a bit stressful due to the long waiting hours, once I was admitted to the Mary Seacole South ward, I received excellent care. Every single member of staff was extremely friendly, helpful, kind and knowledgable. I have been very, very well looked after and I felt safe and secure and treated with respect. A huge thank you to everyone in the haematology team- they are excellent practitioners and I was very happy to having them treating my condition.
Visited Haematology on February 2023
Review titled The Whittington Hospital
Replied on 07 March 2023
Dear Sofia, Thank you for taking the time to leave feedback regarding your recent experience in Mary Seacole South Ward and with the Haematology team. We hope you are feeling better. It is good to hear that you had a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Excellent Service
Rated 5 stars out of 5
by Teresa - Posted on 31 January 2023
I phone NHS 111 late on 30/01/2023 because I was having pain which, with my health history, could indicate a heart problem. I waited for my turn to come for perhaps 20 minutes, then was asked relevant questions and I could feel that I was being listened to. It was arranged that a clinician would ring me. A very pleasant and attentive GP/clinician did ring me 5 minutes later and told me I should be checked in person. I received a text, and another phone call from the GP telling me to go to Whittington Hospital ED at 9am this morning. I arrived at the Whittington at 8.50am, was processed immediately by Reception, had my blood pressure taken by a nurse and questions asked. I was only a short time in the waiting room before I was called by a doctor who gave me a thorough physical check while asking about my health history. He was cheerful, attentive and inspired complete confidence. I was very relieved to be given a convincing all-clear. I exited the service within 30 minutes of entering - unbelievably fast. I want to praise the 3 staff members, the man in reception, the triage nurse and the doctor very highly. I only felt sympathy for them that they had to work in a dismal, dull and dirty environment. But they did so with great pleasantness, patience, courtesy and attention to the patients. I had received an excellent and completely reassuring service.
Visited Accident and emergency services on January 2023
Review titled The Whittington Hospital
Replied on 02 February 2023
Dear Teresa, Thank you for taking the time to leave feedback regarding your recent experience in the Emergency Department. We hope you are feeling better. It is great to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Wonderful ambulance staff and emergency department
Rated 4 stars out of 5
by ZUHAIR EL-rayess - Posted on 02 January 2023
I can't have anything but praise for the wonderful care I received at the emergency department. Thank you
Visited Accident and emergency services on January 2023
Review titled The Whittington Hospital
Replied on 10 January 2023
Dear Zuhair, Thank you for taking the time to leave feedback regarding your recent experience in the Emergency Department. We hope you are feeling better. It is great to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Horrible
Rated 1 star out of 5
by Dr Car - Posted on 02 January 2023
Avoid A&E department at any cost. I was waiting six hours and left home with not being seen by a doctor. After two hours wait, nurse at check in told me there are three patients before me on the waiting list. Four hours later, still not my turn. I went to receptionist to ask when I’m gonna be seen, she was extremely rude and threatened me with security if I don’t live a desc as I was insisting on information. On a top of my shoulder and arm pain, I left the hospital completely frustrated. On my way home in Uber, I received a call from hospital if I’m still around to be seen by doctor, and how sorry they are about what happened (I don’t believe you are really sorry at all). I understand that the health system is under a pressure, there is a shortage of stuff, but this is unacceptable to happened. This is disrespect of the patients. Also, worth to mention that the level of hygiene is very poor.
Visited Accident and emergency services on January 2023
Review titled The Whittington Hospital
Replied on 10 January 2023
Dear Dr Car, Thank you for taking the time to leave feedback regarding your recent experience in the Emergency Department. We hope you are feeling better. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Poor after care
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2023
I had a major operation in the Day Clinic , I assume it went well, given very little information. As soon as I woke up from the anaesthetic, I was marched to the toilet by a nurse to see if I could pee, I was given no time to recover , it was 1 pm & the Day clinic does not close till 8pm . I was then marched to the toilet every 20 minutes , on the fifth attempt I felt very dizzy & had to lie down. Their policy is as soon as you use the toilet you are discharged. I was deeply shocked by the treatment I received & find it unreasonable as a patient should be given a little time to recover. Even after I felt faint, the same nurse tried to strong arm me to the toilet , complete madness. I find the treatment inhumane & cruel. Disgusting!
Visited General Surgery on January 2023
Review titled The Whittington Hospital
Replied on 02 February 2023
Dear Patient, Thank you for taking the time to leave feedback regarding your recent experience in the Day Treatment Centre. We hope you are recovering well from your procedure. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Wonderful staff at A &E
Rated 5 stars out of 5
by Susan Dawkins - Posted on 04 January 2023
From the receptionist to my final Dr, I was treated with care and compassion. Admittedly I was “real” heart emergency case so may have got fast tracked, but I felt looked after and really thoroughly examined. I hope my comments will get passed on to the staff - it was mid day on Tuesday 3 January.
Visited Accident and emergency services on January 2023
Review titled The Whittington Hospital
Replied on 10 January 2023
Dear Susan, Thank you for taking the time to leave feedback regarding your recent experience in the Emergency Department. We hope you are feeling better. It is great to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
Information supplied by Whittington Health NHS Trust