Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding care
Rated 5 stars out of 5
by Makayla Hall - Posted on 04 November 2023
I have recently given birth to my beautiful baby at Torbay hospital in the womens health clinic department. The journey was challenging and I was a patient anyone would have dreaded to have due to having seizures, complications and being at high risk. The care I received from everyone at the Torbay team on John Mac, delivery and SCBU was sensational. We had a scary experience and the team remained calm, worked together amazingly and supported my husband and I through a very traumatic emotional time. With all their great efforts our beautiful girl was born and transferred to SCBU for extra support, she made a speedy recovery and they delivered my baby safely to me. I was well supported cared for and surrounded by highly experienced health professionals, each one of their roles were amazing. Thank you NHS for delivering our precious cargo and providing outstanding care. I wish I could thank you even more than just a review! Please share our appreciation to all of your phenomenal staff at SCBU, John Mac and the delivery suite. All our love, Kyle, Makayla and baby Darcy Hall
Visited Maternity services on October 2023
Review titled Torbay Hospital
Replied on 05 December 2023
Dear Makayla Hall, Thank you so much for your letter detailing your experiences of Torbay Hospital. I am sorry to hear some aspects were challenging due to you being high risk but I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. I wish you and your husband all the best with the rest of your maternity journey.
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Review titled Supportive, efficient & caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
I was booked in for day surgery after attending an appointment at Gynaecology. It was super efficient, had all my booking details taken in advance as well seeing the anaesthetist in advance so I was dealt with as soon as possible the following day for surgery. I was incredibly anxious and even though the circumstance of the procedure wasn’t a positive one, the hospital team and the staff at the Day Surgery unit as well as within Gynaecology were absolutely incredible & I couldn’t have been more taken care of. I was really put at ease, any questions I had were answered and they really made me feel so comforted and just made the experience a really pleasant one considering. I really just want to thank each and every one of them who were there for me. They were so incredibly busy with other patients but still made sure they were able to care for me and others. Huge appreciation and gratitude to them. The hospital was so clean too, and everything went well. Thank you again!
Visited Gynaecology on October 2023
Review titled Torbay Hospital
Replied on 17 October 2023
Dear Service User, Thank you for taking the time to submit to your feedback on your recent experience. Though I am sorry to learn that the circumstance of the procedure wasn't a positive one, I am pleased to learn that you received such kind and professional service. Lovely also, to hear that you were listened to and felt comforted during your procedure and that this eased the situation slightly. Best wishes.
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Review titled Fantastic Support
Rated 4 stars out of 5
by S Niles - Posted on 27 October 2023
my son was injured in a rugby match on wednesday 4th october approx 4pm, shoulder and concussion. We came into A&e where he was observed for the concussion, xrayed for the shoulder. After 4 hours, there were concerns my sons pupils were not the same size leading to ct scan and referrals to Bristol, he was admitted to hdu ward early the next morning and remained in hospital for another night, during that time seeing eye specialists, other consultants re arm/shoulder and having mri scan. He finally left hospital some 48hrs after first coming into childrens A&e. I cannot thank all of the nhs staff for their support, concern, compassion and professionalism, working under so much pressure You as chief executive should be mightily proud of all staff, no matter their role nor seniority, as they were amazing throughout. We can thank you enough for what you do and i apologise for to being able to name colleagues specifically but hopefully this can be fed back to all involved.....
Visited Accident and emergency services on October 2023
Review titled Torbay Hospital
Replied on 30 October 2023
Dear S Niles, Sorry to hear your son was injured in a rugby match. I am so glad to learn you felt we provided your son with such an excellent level of care. Thank you for taking the time to share your positive feedback. I hope your son is recovering well. Best wishes.
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Review titled Kindness and Consideration
Rated 5 stars out of 5
by Kerri Spendlove - Posted on 09 November 2023
My mum was admitted to Torbay Hospital at the end of September where she unfortunately passed away. I can not thank the staff enough for the kindness and compassion they showed to my family and I. The emergency department did an amazing job but unfortunately it was mums time to go. We were moved to the George Earle Ward where the staff were so kind they provided us with comfortable chairs to sit on and food and drink to keep us going through the night. She died peacefully with us all at her bedside and I will be ever grateful to the staff that assisted us during our time there.
Visited Care services for end of life care on September 2023
Review titled Torbay Hospital
Replied on 13 November 2023
Dear Kerri, Firstly, please may I offer my sincere condolences to you, for the recent loss of your mother. Thank you for sharing your positive experience with us at what is obviously a considerably sad time for you. I am so glad to learn that as a family you were shown compassion and kindness at a very sad time for you all. Best wishes
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Review titled Reassuring and calming
Rated 5 stars out of 5
by Jill S - Posted on 20 September 2023
A big thank you to the radiology team at Torbay where I recently attended for an MRI scan. Being slightly claustrophobic and a little anxious, I wasn't particularly looking forward to my appointment. However everyone I met on the day, including the lovely "wayfinder" team member who walked me from the main reception to the clinic, were so kind, professional and calming, that I felt completely at ease. The radiology staff explained everything to me as we went along and at no point did I feel worried or anxious. Thank you again for your care and professionalism.
Visited Diagnostic Imaging on September 2023
Review titled Torbay Hospital
Replied on 02 October 2023
Dear Jill, Thank you so much for your email detailing your experiences of Torbay Hospital and for taking the time to share your positive feedback. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Excellent service
Rated 5 stars out of 5
by Enid Hargrave - Posted on 22 September 2023
I received very quick and thorough treatment and was treated with great kindness and care throughout. Everything was explained to me clearly and I can’t thank the team enough.
Visited Gynaecology on September 2023
Review titled Torbay Hospital
Replied on 02 October 2023
Dear Enid Hargrave, Thank you so much for taking the time to give us your feedback. It is really lovely to hear that everything went so smoothly and speedily in terms of your care and treatment. Best wishes.
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Review titled Exceptional Service and Care
Rated 5 stars out of 5
by Martin - Posted on 15 August 2023
My 92 year old mother fell at home and broke her hip. The response on 999 was fantastic the ambulance arrived within a couple of hours and the Para Medics were great. My mother did not wait in the back of an ambulance and was transferred almost immediately for assessment and was found a bed later that day. When I visited that evening the consultant was extremely detailed in the results from the tests and the way forward. The junior Doctors were on strike but you would not have noticed any deterioration in the service. My mother had her operation the very next morning and is recovering well. I cannot praise Torbay Hospital and the Staff highly enough for their professionalism and dedication of care.
Visited Major trauma on August 2023
Review titled Torbay Hospital
Replied on 18 August 2023
Dear Martin, Thank you so much for your comment detailing your mother's positive experiences of Torbay Hospital and for taking the time to do so. I am so pleased that you felt we provided your mother with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes both to you and your mother.
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Review titled Legendary courtesy and care
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Over the last few months, I have received what must be described as legendary treatment and care. On each and every occasion I visited Torbay Hospital, which has often been on a daily basis I was met with courtesy, care, and consideration. Each treatment and there were many, was carefully explained to me to minimise any concerns I may have had. In addition, I am elderly, 80 years of age- again I was granted willingly the extra attention needed for mobility, explanation and peace of mind. My experience does not stand alone, my experience is that all those patients being treated at the same time in various units with me were all of the same opinion. Torbay Hospital and all your staff at all departments and at whatever level and employment, stand proud to be a member of this great hospital and its magnificent team.
Visited Don't know on August 2023
Review titled Torbay Hospital
Replied on 01 September 2023
Dear Anonymous Thank you for taking the time to send your feedback relating to your recent experiences when attending Torbay Hospital. Though I was very sorry to learn you have had to attend quite frequently, I am pleased that the attention you received from all staff was met with courtesy, care and consideration and that you had peace of mind after your appointments/treatments. Again, thank you for sharing your positive feedback. Take care and best wishes.
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Review titled Amazing Staff
Rated 5 stars out of 5
by A Edwards - Posted on 23 August 2023
I was admitted to the John MacPherson Ward as an antenatal patient. As soon as I walked onto the ward the staff greeted me and showed me to my bed. They let me know where all the facilities were and the times for meals, visitors & medication rounds. I arrived late so missed dinner but they kindly offered to make me something. They responded quickly when I pressed the call bell. Staff were super kind and reassuring. I felt very well looked after.
Visited Maternity services on August 2023
Review titled Torbay Hospital
Replied on 24 August 2023
Dear A Edwards, Thank you very much for taking the time to feedback on our service. Thank you for your positive comments about the staff on John MacPherson Ward. We always aim to put the wellbeing of the patient first, and the staff really appreciate it when their dedication and hard work have resulted in a good patient experience.. Best wishes.
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Review titled Wonderful outpatient care
Rated 5 stars out of 5
by William Hunt - Posted on 28 August 2023
20 years ago I had a very painful endoscopy experience but not this time. All the team were very professional and caring. Absolutely wonderful and no pain at all. Thank you.
Visited Endocrinology and Metabolic Medicine on August 2023
Review titled Torbay Hospital
Replied on 29 August 2023
Dear William Hunt, Thank you for taking the time to submit your feedback regarding your recent experience in our Endoscopy Unit. I am pleased to hear that you found the staff to be professional and caring and that overall your experience was good. Kind regards.
Information supplied by Torbay and South Devon NHS Foundation Trust