Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Appallingly slow.
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
Unbelievably slow and ineffective. They've said bones that were broken in a fall six weeks ago need to be pinned but they can't decide if it's urgent or not. The bones aren't healing and the patient in still in constant pain so their answer is to have yet another appointment in February to try and decide again if it's still urgent? Sorry to all the hard working staff there but this is appalling and a sad refelction of the times.
Visited Don't know on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 26 January 2023
Dear Sir / Madam Thank you for taking the time to submit your feedback and I am very sorry to learn that you feel the patient's treatment has been delayed and that they are suffering constant pain. Can I please ask that either you or the patient contacts PALS direct, contact details as below, so that we can discuss this further and move forward with any care or treatment that is required. Once again thank you for bringing this to our attention and I do hope to speak with you / patient shortly. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Professional, caring and kind
Rated 5 stars out of 5
by Lesley - Posted on 11 January 2023
My sister was treated at the Acute Medical Unit at Pembury. Sadly, she did not survive her illness but I wish to place on record my thanks and those of my family who were with her when she died, for their calm, sympathetic and gentle treatment of a very sick person. I am sorry not be to able to name them but there were two nurses in particular who understood what it means to “nurse” someone. They made her as comfortable as they could and knew when to summon us for her final moments. They treated her as if she were their own grandmother. The doctor who had the unenviable task of telling my son and me the facts of what was inevitable and imminent, clearly found it upsetting, which I thought amazing given that he must do this all the time and given that he was extremely busy. We found the hospital to be clean and spacious and although the NHS is in deep trouble, this was not apparent in the care and consideration given to my sister. Thank you to everyone at Pembury.
Visited Don't know on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 January 2023
Dear Leslie Please accept my sincere condolences for the very sad loss of your sister recently. I do hope that you and your family are managing to stay strong during this difficult time. Thank you for taking the time to submit your feedback regarding the care and treatment your sister received when a patient on the Acute Medical Unit at Tunbridge Wells Hospital. It was lovely to read that you were all treated with kindness and understanding. Staff always appreciate receiving such kind words and praise for their hard work and efforts, so please be assured that I have passed your feedback to the Ward Management Team, so that it can be shared amongst all staff. I thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great A&E experience, and good follow up
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
I wanted to say a big thank you to the team at the A&E dept at Pembury hospital yesterday afternoon, when I had to go after a minor injury. Every member of staff I saw was friendly and professional - the receptionist, triage nurse, radiologist and nurse practitioner. A smile and some kindness goes a long way when someone is not feeling well and a bit vulnerable, so thank you for understanding that. I was told I would have a follow up phone call the next day, and I did - before 10am! Keep up the good work, team A&E!
Visited Accident and emergency services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 14 December 2022
Dear Patient Thank you for taking the time to submit your feedback on your recent experience when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team, so that it can be shared amongst staff. Thank you again for your time and interest and I hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Poor patient management / flow/ journey
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
If you receive a referral from a children’s hospital of how to provide continued care why ignore it? Why send the 17-18 year old with a chronic condition to a consultant after 6 months of waiting who cannot give the child the new treatments available upon adult hood? The child waited 6 months to see the neurologist to be told he could not treat him and we are still waiting 6 months later for a new appointment. You were asked by the children’s hospital to refer him to a certain consultant who had agreed with the children’s hospital to see him. I strongly object to your saying your data is 4th in the country when first you have not met many of the targets even if you are 4th. That there is likely to be low if any statistical difference amongst the top 20%, and this management of this child / adult suggests you are manipulating data. Yes you saw the child so you data looks good but the child did not see the doctor who could do something. Scarce resources were consumed for nothing. There is no point in managing data if you are not managing patient care. Under no circumstances should you be sharing with the press your 4th position without giving the full picture of the targets you have missed. You should also go behind the data and look at statistical significance of that data and patient care. You are over managing data rather than treatment.
Visited Neurology on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 14 April 2023
Dear Sir/ Madam Thank you for taking the time to provide your feedback on services provided at Maidstone and Tunbridge Wells Hospitals via the NHS Choices website. Can I please suggest that you contact PALS direct, contact details as below, so that we can discuss and address your concerns further. Thank you for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
After being seen in a private hospital in Belgium where they seemed more interested in my insurance details and an orthopaedic surgeon who "didn't do arms", I had no choice but to travel home with a broken upper arm. Seen in Pembury which was very busy: the receptionist, ANP, radiographer and consultant were all lovely. I got great care and all in the same amount of time it took in the private hospital were I was the only patient at the time!
Visited Accident and emergency services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 November 2022
Dear Patient Thank you for your email and I am sorry to learn that unfortunately you were unwell whilst in Belgium. I am however very pleased to learn of the service you received when attending Tunbridge Wells Emergency Department. Staff always appreciate receiving such praise, so please be assured that your feedback will be shared amongst the team. Thank you again for your time and interest. I do hope that you are making a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Endoscopy
Rated 5 stars out of 5
by Mavis Evans - Posted on 09 January 2023
Had Endoscopy with throat spray, from start to finish I was treated with wonderful care and respect. Before procedure given excellent information, during procedure was comforted and talked to throughout. On completion report was quickly available and looked after until report explained. I’m 84 was grateful for the procedure and speed at being seen.
Visited Gastrointestinal and Liver services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 January 2023
Dear Ms Evans Thank you for taking the time to submit your feedback regarding your experience when attending the Endoscopy Unit at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst all staff in the Unit. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Disturbing Absence of Mask Wearing
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2022
I brought my partner in on Tuesday 15th November for a routine scan. Both of us are clinically vulnerable - but let's face it, almost everyone attending a hospital is doing so because they are unwell. There are signs everywhere saying you must wear a mask. There are masks and hand sanitising stations at the point of entry. The lack of people - both patients and staff - wearing masks was shocking. I would estimate it as being as little as 1 in 4. Completely unacceptable. And no one challenges anybody. As we enter winter, the NHS will no doubt be experiencing bed shortages as they are filled with sufferers of chronic covid, flu and other infections. I find the complete indifference, selfishness and complete disregard to a practice proven to reduce the rate of airborne infections simply staggering. When you glare at people, they just glare back in an act of utter defiance. You have to assume the same people who make a deliberate decision not to wear a mask, also don't practice hand sanitisation and are probably the same people - again, staff and patients - who congregate under the covered walkways to smoke, often right next to the 'No Smoking' notice... You couldn't make it up. If these requirements are a condition of entry, then why aren't people being challenged? Either everyone wears a mask (unless they can prove they are exempt) or no one does! I see security staff going around. Big guys, bristling with all their protective kit on show.... Passively doing nothing. Absolutely dreadful.
Visited Don't know on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 06 January 2023
Dear Enquirer Thank you for taking the time to submit your feedback via NHS Choices website and please accept my sincere apologies for the delay in responding. I am very sorry to learn of your concerns when bringing your partner to the hospital recently. Please be assured I have passed these to the relevant management teams however would suggest that you contact the Patient Advice and Liaison Service direct so that we can discuss further. Contact details below. Once again I am sorry for your experience and look forward to hearing from you in due course. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Not at all great
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
My 83 year grandmother was told by her doctor to go and seek medical help from the hospital so she went down about 1oclock and still now at 9:30 sitting in a chair!! A Chair not a bed a Chair! She is an elderly lady who I must add has cancer and is plonked in a Chair!! Amoung other people! Something needs to happen! I am not happy in the slightest with the service she is recieving!
Visited Accident and emergency services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Relative Thank you for your review and I am very sorry to learn that unfortunately you are not happy with your grandmother's care and treatment when attending Tunbridge Wells Emergency Department recently. Please be assured that I will pass your comments to the management team however if you wish to discuss the matter further then please contact PALS on the contact details provided below. Once again, I am sorry for your grandmother's experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic help
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
The a and e department were brilliant when my husband came in. We were seen and treated really quickly. The staff were very professional and caring. Thank you orange RaP for all your help we so appreciate it
Visited Accident and emergency services on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 14 December 2022
Dear Patient's wife, Thank you for taking the time to submit your feedback on your recent experience when you and your husband attended Tunbridge Wells Hospital Emergency Department recently. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team, so that it can be shared amongst staff. Thank you again for your time and interest and I hope that your husband has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled wonderful care.
Rated 5 stars out of 5
by martin fryday - Posted on 03 November 2022
admitted on oct 25th via 111 amazing service to assessment unit for urgent attention to high high blood sugar reading the care & attention I received from all staff until my discharge on 28th oct was just wonderful. thank you all very much.
Visited Inpatient Diabetes on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Mr Fryday Thank you for your email and I am sorry to learn that unfortunately you were unwell and had to attend Tunbridge Wells Hospital. However, I do thank you so much for taking the time to send you kind words and thoughts for the staff that cared for you whilst on the Assessment Unit. Staff always appreciate receiving such praise, so please be assured that I will pass your comments onto the team. I thank you again for your time and interest. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust