Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Another visit, another day of First Class care.
Rated 5 stars out of 5
by Elizabeth - Posted on 13 October 2022
I attended on Tuesday 11th October for a hernia op., expecting to have a 2 night stay. From beginning to end my treatment was exemplary. Notwithstanding all the pressure we know the NHS is under, there was no hint of it this week - nor has it been manifest at any time over the last 6 years, during which time I've had bowel cancer surgery. Just to say "thank you" to the entire team will never be enough - yet that's all we can say - "Thank You" !!! And... I was allowed home the very same evening : simply superb !
Visited General Surgery on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 December 2022
Dear Elizabeth Thank you for taking the time to send your feedback on your recent experience when attending Tunbridge Wells Hospital for surgery. Staff always appreciate receiving such praise and kind words, so please be assured that I will forward to the Surgical Management Team, so that it can be shared with staff. Thank you again for your time and I do sincerely hope that you have made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
My client was at hospital, and the Dr who cared for her was fantastic! (Dr Fell) He was caring, kind, thorough, and understanding!
Visited Accident and emergency services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 05 October 2022
Dear Sir / Madam Thank you for taking the time to submit your review regarding Dr Fell who cared for you client when attending the hospital recently. Please note that staff always appreciate hearing such kind words, so if you would kindly give further details, for example what department your client attended, then I will ensure that your message is passed to them. Thank you again for your time and I do hope your client has now made a full recovery. With kind regards Jane Williamson PALS Officer
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Review titled 5 star service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Childrens A&E - We were booked in and seen quickly (possibly due to the nature of the visit). The staff were friendly, reassuring and kept us informed. We were there for 3 hours and even got a cup of tea. My son and I were very pleased with the treatment and diagnosis provided and felt very well cared for by all the staff involved. We left saying we had a 5 star service. Thank you.
Visited Accident and emergency services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 September 2022
Dear Parent Thank for taking the time to submit your kind words and praise for the staff and service you and your child received when attending the Emergency Department recently. Staff always appreciate receiving such praise, so please be assured that your comments will be passed to the management team, so that they can be shared amongst staff. I thank you again for your time and do sincerely hope that you child has made a full and speedy recovery. With Regards Jane Williamson PALS Officer
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Review titled Thank you
Rated 4 stars out of 5
by Kim - Posted on 30 September 2022
Attended this morning with a dreary in pain 10 year old and was triaged, diagnosed and medication dispensed within 4 hours. All of the staff in the children's unit were amazing, polite and caring towards myself and my daughter and I thank you all for making what could have been an awful experience a good one.
Visited Children's & Adolescent Services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 05 October 2022
Dear Kim Many thanks for taking the time to submit your review of when bringing your child to Tunbridge Wells Hospital Emergency Department recently. I am pleased learn that given the circumstances you and your child did have a positive experience. Staff always appreciate receiving such comments, so please be assured that I will forward your kind words to the management team so that it can be shared amongst staff. I thank you again for your time and interest and do hope that your child has now made a full recovery. With kind regards Jane Williamson PALS Officer
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
Left my partner with hardly any information after coming into A&E, was told he needed surgery in the next couple of days and was left with a dislocated and fractured wrist for 2 weeks in loads of pain. Was finally called for surgery went in at 7.30am and didn’t come out til 8.30pm after being told he’d be done within 5 hours. I was left in the dark about everything not even a phone call to say he’s ready, that had to come from him. Staff were lovely but just didn’t keep us updated enough. Just can’t believe someone can be left that long with no information and in that much pain and discomfort.
Visited Orthopaedics on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 September 2022
Dear Sir / Madam Thank you for taking the time to submit your comments. I am very sorry to learn that your partner was left suffering with pain prior to surgery and unfortunately you were not kept up to date on the day of the procedure. If you would like your concerns investigated further can you please contact the Patient Advice Liaison Service either via email or telephone, details as below, so that they can be discussed further. Again I am very sorry for your experience but do thank you for your kind words regarding the staff. I do hope that your partner has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Totally ignored
Rated 2 stars out of 5
by Let down by the system - Posted on 29 September 2022
Referred by 111 after suicidal thoughts, they booked an appt for 2pm. Arrived, waited 1 hour for triage, then 3 hours sat in fit-to-sit panicking more and more as my meds wore off. Noone said a single word to me the entire time I was there. I wandered off, they didn't notice. I walked out of the hospital- it took them a full 90 minutes to notice I was missing at which point they called my mobile to ask where I was and could I come back to fit-to-sit. They thought I was still inside the hospital. How is it acceptable that someone with mental health issues is ignored and it's ok to lose someone who is suicidal?
Visited Accident and emergency services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 September 2022
Dear Patient Thank you for taking the time to comment on your recent experience when attending the Emergency Department at Tunbridge Wells Hospital. I am very sorry to learn that you felt let down and ignored. If you wish for your concerns to be investigated further can I please ask that you contact the Patient Advice Liaison service, contact details as below, so that they can be discussed further. Again I am sorry for your experience but do hope that your mental health has now improved. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2022
Attended for day surgery. Literally everyone I encountered was amazing from the admissions nurse, anaesthetist, surgeon and recovery. Everyone made me feel at ease and the whole process was professional and well organised. The only improvement that could be made is if you could bring one friend/family member with you.
Visited General Surgery on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 September 2022
Dear Patient Thank you for taking the time to provide your kind feedback on your recent visit to Tunbridge Wells Hospital to undergo day surgery. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the relevant management teams so that it can be shared. I thank you again for your time and do hope that you have made a full and speedy recovery. With kind regards Jane Williamson PALS Officer
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Review titled Outstanding care
Rated 5 stars out of 5
by Samantha M - Posted on 08 October 2022
I was admitted to Pembury Hospital for a full hysterectomy which ended up being a long surgery due to difficulties. The care that I received from everyone I encountered was outstanding. I was on Ward 33 and they are all truly amazing and I will be eternally grateful after having to remain in for 7 days. The surgeons,anaesetist, doctors, nurses, Health care assistants, phlebotomist, cleaners and porters and everybody that I encountered were so kind, helpful, informative and truly amazing… angels in disguise! I had to return 5 days later to A &E and a wonderful lady security guard got me a wheelchair and pushed me in while my partner parked the car. She was so warm and friendly. The triage nurse was equally so wonderful and made me feel at ease throughout. I had to return to Ward 33 where again the care was amazing. They all deserve so much for the care they give and I saw first hand how they do not stop and are always so willing to make you feel at ease. Again, I am truly grateful and thank you so much. Let’s hope that you all get rewarded for the wonderful work that NHS staff do!
Visited Gynaecology on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Samantha Thank you for taking the time to send your kind words and thoughts for all the staff that cared for you at Tunbridge Wells Hospital. Staff really do appreciate receiving such compliments so please be assured that your messages will be cascaded to the staff on Ward 33, the Emergency Department and the Security Office. I thank you again for your time and do sincerely hope that you are making a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Quick and painless!
Rated 5 stars out of 5
by Catherine Hawkes - Posted on 02 October 2022
I tripped and fell on my left arm whilst teaching a Drama workshop on Thursday 29th September. Pain like I’ve never known. A colleague drove me to Pembury hospital. Within three or four minutes I was given a strong painkiller, then wheeled off for x-ray which revealed that I had dislocated my left shoulder. Was then seen immediately by a Doctor who explained what was going to happen. My shoulder was then put back in place while I chugged down on entinox. Then the pain went - immediately. The next morning a member of the fracture clinic phoned me and went through timescale for physio exercises and booked me in for a follow up mri. and emailed everything to me. All of the staff were so kind to me and so efficient. I shall be returning to teach more drama workshops tomorrow (wearing my sling of course). My most sincere and grateful thanks to all who helped and treated me. My experience and opinion of the hospital is that it is really brilliant. Thank you again.
Visited Don't know on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 05 October 2022
Dear Ms Hawkes Many thanks for taking the time to submit your comments recently. I was very sorry to learn that unfortunately you sustained an accident and had to attend Tunbridge Wells Hospital Emergency Department. However I am pleased to learn that your dislocated shoulder was treated very quickly and you were treated with kindness and efficiency throughout. Please note that staff always appreciate receiving such comments, so please be assured that I will forward your kind words and praise to the Emergency Team as well as the Fracture Clinic Team. I thank you again for your time and interest and do hope that you make a full and speedy recovery. With kind regards Jane Williamson PALS Officer
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Review titled Outstanding service
Rated 5 stars out of 5
by Jenny White - Posted on 22 September 2022
I visited A&E last night with my four year old son with stomach pains, and I cannot fault the level of service we received from every single member of staff. Everyone was friendly, attentive, knowledgeable and caring. My son was scared of everyone he came across which made assessing his situation more difficult, but everyone was calm, patient and friendly towards him. The relevant tests were completed as straightforward as possible, and information and updates were provided to me clearly and in a timely manner. We were at the hospital for around 6 hours in the end but weren't kept waiting unnecessarily. I cannot thank you enough for seeing us and I am so proud of the service we received - thank you all.
Visited Accident and emergency services on September 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 September 2022
Dear Jenny Thank for taking the time to submit your kind words and praise for the staff and service you and your son received when attending the Emergency Department recently. It is so nice to learn that the staff were calm, patient and friendly towards him and that you were kept updated. Staff always appreciate receiving such praise, so please be assured that your comments will be passed to the management team, so that they can be shared amongst staff. I thank you again for your time and do sincerely hope that your son has made a full and speedy recovery. With regards Jane Williamson PALS Officer
Information supplied by Maidstone and Tunbridge Wells NHS Trust