Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Standard of Care
Rated 5 stars out of 5
by KA1984 - Posted on 26 May 2023
I have nothing but the utmost respect and praise for the staff at Tunbridge Wells Hospital. I received an incredibly high standard of care from every individual I encountered during my treatment. I was treated by professionals who were kind, knowledgable and caring. As a nervous patient I was put at ease by all involved in my care. Thank you.
Visited Don't know on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 31 May 2023
Dear Patient Thank you for taking the time submit your review regarding the care and treatment you received when attending Tunbridge Wells Hospital recently. Though I was sorry to learn that you required treatment I am pleased that you received a high standard of care from everybody and was treated by professionals who were kind, knowledgeable and caring. Staff always appreciate receiving such kind words and praise so I would be grateful if you could inform me via email, address as below, of where you were treated, so that I can ensure your feedback is passed to the relevant teams. Thank you again for your time and interest and I do hope that you have now made a full recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Amazing Kindness and Professionalism
Rated 5 stars out of 5
by John Fogarty - Posted on 12 May 2023
I was transferred from A&E to the CCU on Monday 8th May 23, and from the moment I entered the unit, the staff were amazing. They were very professional but also very kind and human, while at the same time ensured my condition was managed. The surgeons were brilliant and fully explained the options, and executed my angiogram and angioplasty with such care and understanding. I will be forever grateful to everybody involved for their amazing care.
Visited Cardiology on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 May 2023
Dear Mr Fogarty Thank you for taking the time to submit to your feedback on your recent experience when being admitted to the Critical Care Unit. Though I was sorry to learn of your admission, I was pleased to learn that you received such kind and professional service from all staff and you were kept fully informed of your options. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the management team, so that it can shared amongst all staff. Thank you again and I do hope that you have now made a full recovery from your recent procedure. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Really good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Received great support from nhs 111 advising me to go to hospital, when I arrived my referral was already at accident and emergency , my subsequent examination and treatment was thorough and although I had to return to the surgical assessment unit the following morning the experience was really supportive and thorough. Throughout the experience all levels of staff were kind and professional, maintaining my dignity in what was a very undignified situation. I am incredibly grateful that the hospital and its staff were there for me.
Visited Accident and emergency services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 25 April 2023
Dear Patient Thank you for your email and I am sorry to learn that you were unwell and had to attend Tunbridge Wells Hospital Emergency Department recently. However I am pleased that you found staff to be kind, professional and dignified. Staff always appreciate receiving such kind words and praise so therefore please be assured I have passed your feedback to the Emergency Department Management Team, so that is can be shared with all staff. Thank you again for your time and interest and I do hope that you have now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The Saints still live
Rated 5 stars out of 5
by John White - Posted on 30 April 2023
My wife, a heavy smoker was admitted with excaerbated copd which turned out to be compicated by covid. After triage and assessment the prognosis was not promising. My treatment as an attending relative was impecable. I was allowed to remain with the patient throughout the admission, even after the covid positive diagnosis. I had to leave her before further assessment and treatment to organise transport, etc, of other fanily members. We were visiting an elderly relative in Tunbridge Wells, and staying the night in a hotel. Throughot the next hours I had no knowledge of ny wife;s condition, which was vety worrying, although I was aware that all efforts were being made to save her life. I was very encouraged when I eventually made contact with the direct numbr for Ward 21 later that afternoon to hear that she was misbehaving and trying to get out of bed, and taking off her oxygen mask. During the next few days I was joined by our two daughters for a reunion of just us four, a juxtaposition unprcedented for 30 years. We were allowed access, initially permanent, but later curtailed to 12pm - 7pm. The ward staff were amazingly attentive. We feel so privileged to have been there and for our succesful discharge, but saddened that not all patients make it to the front door.. I don't really understand the new covid rules, but your handling of our case was sensitve and care-full. All our love to the beautiful people at Pembury John Carol, Alex amd Becci xxxx
Visited Respiratory Medicine on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 May 2023
Dear John and Family Thank you for taking time to send your feedback regarding your wife's care and treatment received at Tunbridge Wells Hospital at the Emergency Department and then on Ward 21. Though I am sorry to learn that she was unwell I am very pleased the she made a recovery and that you found Ward staff to be attentive. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass your feedback to the management teams so that it can be shared amongst all staff. I thank you again for your time and interest which is much appreciated. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Exceptional service
Rated 5 stars out of 5
by Andrew Hayden - Posted on 14 April 2023
Prompt, efficient, caring, concerned service from the A&E staff - from the welcoming, friendly and smiling triage people, through to reception and radiography and the doctor, exceptional service. Thank you so much
Visited Accident and emergency services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 April 2023
Dear Mr Hayden Thank you for taking the time to submit your feedback regarding your experience when attending Tunbridge Wells Hospital Emergency Department recently. Though I am sorry to learn that you were unwell, I am pleased that you found staff to be prompt, efficient, caring and concerned. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Emergency Department management team, so that it can be shared amongst all staff. Thank you again for your time and I do hope that you have now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Outstanding
Rated 5 stars out of 5
by Aysa Hazarbuz - Posted on 26 April 2023
I have struggled with mental health for many years. Stress and anxiety is one. Every single midwife, doctor, nurse etc who took care of me during my visit where absolutely amazing. I had to go through my worst ever fear of having to have emergency surgery. My labour ended in an emergency c-section and despite my horrible words and actions due to my fears and pain I was in everyone involved actually made me feel safe. Everyone just got on with what needed to be done. everything around me stayed calm. There was a lot going on at once and it was a lot too process in such a small amount of time. Me and my baby are now home healthy happy and safe thanks to everyone who took care of us. All the midwifes where happy, friendly, understanding, helpful and much more. The place itself is kept clean and organised. There was plenty of choice for meal times. Thank you to everyone involved in mine and my babies care your hard work did not go unoticed
Visited Maternity services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 28 April 2023
Dear Ms Hazarbuz Congratulations on the recent birth of your baby, how lovely. Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Maternity Unit. Though I am sorry to learn that unfortunately you underwent an emergency caesarean, which I appreciate must have been a very worrying experience, I am pleased that all staff caring for you made you feel safe. It is lovely to hear that you thought them to be happy, friendly, understanding and helpful. It is also nice to hear that you found the Unit to be clean, organised and that there was a variety of menu choices. All staff appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the maternity, domestic and catering management teams, so that is can be shared amongst all staff. Thank you again for your time and interest, I do hope that you have made a full recovery and are enjoying motherhood. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Good job
Rated 5 stars out of 5
by Julie Akers - Posted on 23 April 2023
My son Thomas had his Gallbladder removed last Wednesday (19/4/23) in the short stay unit. Tom is profoundly deaf and losing his sight, he suffers this disability very bravely and has never grumbled about his lot in life but the constant pain and sickness with this additional disease had used up all his reserves. I cannot speak highly enough of all the staff in the short stay unit, reception, nursing and the surgical team. The day went smoothly. It can be challenging communicating with Tom, nobody was fazed by his disability, Tom was treated like any other patient.the whole team showed knowledge, skills, kindness and empathy. Tom is now much better, getting stronger each day, he has his vibrancy back, his sense of humour. Thankyou so much to the whole team, you are magnificent. We send all our thanks and appreciation to you all. Yours most sincerely. Thomas Akers, Parichat Akers (Wife) Julie Akers (Mum) and Jeremy Akers (Dad)
Visited General Surgery on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 25 April 2023
Dear Julie Thank you for taking the time to submit your feedback regarding your son Thomas's experience when attending Tunbridge Wells Hospital Short Stay Surgery Unit for his recent procedure. Though I am sorry to learn that he was unwell and required surgery, I am so very pleased to learn that the day went smoothly and that Thomas was treated with kindness and empathy. Staff always appreciate receiving such kind words and praise for their efforts, so please be assured that I have passed your feedback to the Unit Management Team so that it can be shared amongst all staff. It is great to hear that your son is making a good recovery, feeling better and stronger each day, which I hope continues. Thank you again for your time and interest, which is most appreciated. With kind regards to you all. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great service during the junior doctors' strike
Rated 5 stars out of 5
by Alan - Posted on 15 April 2023
Late evening around 9pm I had to attend A&E, fully aware this was during the junior doctors' strike. Despite the strain this must have placed on the department I have nothing but praise for the people I met and the treatment I received. The lady on the A&E check-in desk, the triage nurse and the doctor were all most helpful, friendly and professional. I also did not experience any long periods waiting to be seen. I was sent home after tests were carried out and receiving painkillers, knowing that I would come back the following day for a scan. The efficiency continued - I had a call early the following morning at 9 am asking me to have a scan. A huge thank you!!!
Visited Accident and emergency services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 April 2023
Dear Alan Thank you for taking the time to submit your feedback on your experience when attending Tunbridge Wells Hospital Emergency Department recently. Though I was sorry to learn that you were unwell, I am pleased that you found the team to be friendly, helpful and professional. Staff always appreciate receiving such kind words and praise for their hard work and efforts, so please be assured that I have passed your feedback to the Emergency Department Management Team, so that it may be shared amongst all staff. I thank you again for your time and interest and do hope that you have now made a full recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent treatment
Rated 5 stars out of 5
by Rachel Forbes - Posted on 29 March 2023
Every member of staff I encountered from the surgeons, the anaesthetists and the nurses were all fantastic, so kind and compassionate with everything. And reassured me with everything. I am an extremely anxious patient and they really kept me calm, I really couldn’t thank them enough for saving my life and for how kind everyone was on the ward.
Visited Gynaecology on March 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 March 2023
Dear Rachel Thank you for taking the time to submit your feedback regarding your recent stay at Tunbridge Wells Hospital. Though I am sorry to learn that you were unwell and I am very pleased to know that you were treated with kindness, compassion and felt reassured. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback onto the relevant management teams, so it can be shared amongst all staff. I thank you again for your time and do sincerely hope that you have now made a full and speedy recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Trouble free procedure. Superb friendly staff
Rated 5 stars out of 5
by Tony C - Posted on 01 March 2023
Had to have a colonoscopy at Pembury. Not an especially pleasant procedure, but with the aid of the very efficient, friendly staff it was a breeze. Seen on time, assessed and everything explained. Very personable doctor doing the procedure helped to relax me. The actual procedure was a tad uncomfortable, but the sedative helped a great deal. The results of the procedure are fully explained at the end to make it less worrisome.The department is very clean, light and airy and there is an overall air of efficiency. I cannot recommend or thank the staff and Pembury hospital enough....Many Thanks Tony C
Visited Gastrointestinal and Liver services on March 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 March 2023
Dear Tony Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital for your procedure. I was pleased to learn that you found the service efficient and staff personable. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the management team, so they can be shared amongst the whole team. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust