Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Victoria McConville - Posted on 13 September 2023
My daughter had a bad break on her arm at the weekend and needed surgery to pin the bones back in place on Sunday 10th September. The care she received throughout the hospital was brilliant. But the care she received from her nurse in the children's ward was outstanding. It was great to have a dedicated nurse looking after my daughter and we really appreciated the continuity of care. She was a bank nurse and was absolutely amazing with my daughter. It really helped to make her experience a little bit better as she was in a lot of pain and discomfort plus anxious about the operation and her arm.. Thank you!
Visited Children's & Adolescent Services on September 2023
Review titled Warrington Hospital
Replied on 14 September 2023
Hello, Firstly, we hope that your daughter is recovering well. Thank you for taking the time to leave us feedback, it is much appreciated and we will share with the team involved in your daughter's care. Regards The Communications Team
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Review titled Outstanding services and facilities
Rated 5 stars out of 5
by Tansy Wright - Posted on 20 September 2023
Absolutely blown away by the level of care we received throughout the pregnancy, during the labour including an emergency c section and throughout of 3day stay post birth. The staff were incredible: extremely attentive, proactive and supportive. Every little concern that arose was very promptly picked up on and dealt with, we were also kept really well informed throughout and we were given the confidence to breastfeed and to care for our baby. We are so grateful for his safe delivery and for every bit of help, advice and care we were given.
Visited Maternity services on September 2023
Review titled Warrington Hospital
Replied on 21 September 2023
Hello Tansy, Firstly, congratulations on the birth of your son. We hope you are both well. Thank you for taking the time to leave us feedback, it is much appreciated, and we will share with the team involved in yours and your son’s care. Regards, The Communications Team
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Review titled great service
Rated 5 stars out of 5
by richard turner - Posted on 12 September 2023
i went on the 9th of sept was phoned to come early was seen right away had injection was out in hour service was great all staff where wonderfull .they where all first class.
Visited Ophthalmology on September 2023
Review titled Warrington Hospital
Replied on 13 September 2023
Hello Richard, Thank you for taking the time to leave feedback it is much appreciated. We are glad to read that all went well. Regards The Communications Team
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Review titled Surgery at Warrington
Rated 5 stars out of 5
by Amanda Dodgson - Posted on 23 August 2023
From the porter, nursing staff, doctors, consultants, anaesthetist, recovery nurses, ..a reassuring operation from a great professional, caring team. Felt at ease from the start, made to feel welcome and instilled confidence at such a difficult time. Thank you all.
Visited Anaesthesia services on August 2023
Review titled Warrington Hospital
Replied on 24 August 2023
Hello Amanda, Firstly, thank you for taking the time to leave feedback on your recent operation. We hope that you are recovering well. Your feedback will be shared with the teams involved in your care. Kind regards The Communications Team
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Review titled Gynaecology ward
Rated 4 stars out of 5
by Amanda Dodgson - Posted on 27 August 2023
On discharge told by doctor to take ibuprofen and paracetamol, she would not prescribe them as discharge medication due to them being cheap enough to buy. This is how you are treated when you have worked for the NHS for many many years. I am sensitive to opiates and cannot take them. This is very poor care.
Visited Gynaecology on August 2023
Review titled Warrington Hospital
Replied on 29 August 2023
Hello, Thank you for taking the time to leave feedback and we are sorry to read about your concerns about your discharge and medications. We would advise that you contact our patient advice and liaison service (PALS) for support with tolerable medications. You can do so by emailing them on whh.pals@nhs.net or calling them on 01925 275512. Kind Regards The Communications Team
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Review titled great staff
Rated 5 stars out of 5
by susancartledge - Posted on 27 August 2023
the staff at my appointment on 26/08/2023 were extremely professional, supportive, kind , friendly ,and efficient . thank-you all .
Visited Ophthalmology on August 2023
Review titled Warrington Hospital
Replied on 29 August 2023
Good morning Susan, Thank you for taking the time to leave us feedback, we will share your message in our internal bulletin for the staff who assisted you. Kind regards, The Communications Team
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Review titled Broken service
Rated 1 star out of 5
by Carla - Posted on 14 July 2023
I turned up at a&e with an issue and believe me I do not go to a&e unless I know there is no where else Shock horror when I arrived mid afternoon 17 people down corridors or trolleys just waiting for a bed I was told your looking at 14 hour wait minimum 2 doctors on 67 patients I was so upset seeing this I stuck it out for 6 hours and went home seen no one in this time but a nurse who explained to me she taking blood and shouldn’t be … she’s a nursing assistant and has been asked to do alsorts of jobs that only a qualified nurse should be doing. I was horrified and seriously worried thinking If this is our local hospital then we are all doomed. I have never thought it was a good hospital prior for I was in patient 2016 but believe me this was on a whole different level. It’s busting at the seams and this isn’t care at all it’s hit and miss and if you were really poorly well all can say is your likely to be coming out in box for there isn’t the staff to take care of all the people … as said busting at the seams and understaffed We all champion the nhs but sorry this is nothing to champion or celebrate I would be very scared if I had something serious wrong with me accessing this hospital I am that traumatised I have even been looking into paying for private health which I really can’t afford when paying into the nhs every month national insurance out my wages and the service is not fit for purpose What are we left with? We can’t stop the national insurance out of our wages so forced to pay it I really feel people should wake up to what is happening and stop moaning and take action before there will be no nhs left This I believe will happen Anyone who wants to get In touch with me who thinks we can campaign etc then please get in touch with me I will help any way I can for these are desperate times I kid you not sit there do nothing and believe me the nhs won’t be there for you if you god forbid need it or any of your loved ones Good luck to you all who need it in future
Visited Accident and emergency services on July 2023
Review titled Warrington Hospital
Replied on 18 July 2023
Dear Cara, We are sorry to read about your experience within our Emergency Department (ED) that lead to you self-discharging before receiving treatment for the condition that brought you to our department. We appreciate that our Emergency Department is busy, like other EDs across the country and our clinicians see and treat patients based on clinical need. We understand that waiting to be seen whilst feeling unwell can be difficult, but advise patients if their condition worsens whilst waiting to make staff aware. We regularly promote healthcare service available to patients depending on their needs and these can be found on our website and on our social media and include; urgent care treatment centres, GPs, pharmacies, NHS 111 and self care. NHS 111 are a great resource to signpost on the right service for yourself dependent on symptoms. We hope that you have been able to see a clinician since leaving our ED to help you with your condition. If you need to discuss your experience further, please contact patient advice and liaison service (PALS) on whh.pals@nhs.net or call 01925 275512. The Communications Team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
5 people at emergency and waiting time is 10 hours. How is this even possible. Emergency service but treating like dead people with no rush.
Visited Accident and emergency services on July 2023
Review titled Warrington Hospital
Replied on 19 July 2023
Dear patient, We thank you for taking the time to leave feedback and we are sorry to read about your experience. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
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Review titled Not great
Rated 3 stars out of 5
by Victoria Thomson - Posted on 06 July 2023
I've just rang the appointment line for an urgent gynaecology appointment - the letter said to ring if I'd not heard anything by today, and I was told - very casually - yeah, you won't be hearing from gynaecology any time soon. Very insensitive. Appointments are urgent for a reason. I was told that they aren't meeting targets for 2 weeks urgent gynaecology appointments. I was told it'll be at least a few more weeks. Very disheartening when you may be seriously ill.
Visited Gynaecology on July 2023
Review titled Warrington Hospital
Replied on 07 July 2023
Hello, We are really sorry to read about your experience trying to get an urgent gynaecology appointment. We advise you to contact our patient advice and liaison service (PALS) to support with liaising with the department for you. If you contact them on whh.pals@nhs.net with your details - name, date of birth, hospital unit number and address they will be able to support you. You can also phone them on 01925 275512 if you prefer this option. Once again, we are sorry to hear about your experience and thank you for telling us about it. Your feedback will be shared with our Appointments Team management for learning. Regards The Communications Team
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Review titled Obstetric appointment
by julietzp73 - Posted on 28 June 2023
I was waiting for almost 2.5 hours after my appointment time before I was seen. I asked at reception whether I'd been missed after 1 hour of waiting to be told that they were running late by 1.5 hours (there was no mention of this when I arrived). For someone who is almost 9 months pregnant to have to wait that long (without communication) in a hot room I feel is unacceptable. When I was seen for the appointment I found the consultant to be dismissive of my concerns and used upsetting language around the health of my baby.
Visited June 2023
Provided by Care opinion
Review titled Warrington Hospital
Replied on 28 June 2023
Good Afternoon, We are really sorry to read about your experience at your appointment and would ask that you contact our PALS Team (patient advice and liaison team). They will take further details and then liaise with the department on your behalf to feedback your experience. Your feedback is important to us, so that we can learn from it. Their contact details are whh.pals@nhs.net or call 01925 275512. Regards Gina
Provided by Care opinion
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust