Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Nurses
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
All nurses on mobile phones, chatting about Facebook, all having breaks at the same time no one on the ward, fish chips on the night shift, sneaky smoke breaks, some of there sayings are, That's not my job, I am going home now, what's up with you now, and if you go sleep you go hungry, bed sores or very common, nurses never turn any one, I am sorry to say it's a disgrace there's no standard and some one needs to spend a couple of nights in Warrington Hospital to find out what you get on the NHS wards, I no this review will not change anything but it makes me feel better
Visited Don't know on June 2023
Review titled Warrington Hospital
Replied on 06 July 2023
Hello, Thank you for taking the time to leave feedback, we are sorry to read about your experience on one of our wards. To help us to improve our training/education for our staff can you please contact our patient advice and liaison service (PALS) with the details of the ward. Your feedback will be treated anonymously if you wish, but it is important that we learn from our patients experiences of care and communication during their time with us. You can contact them on whh.pals@nhs.net or call them on 01925 275512. Regards The Communications Team
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Review titled Help Given to me by nurses and doctor today
Rated 5 stars out of 5
by Keith Porter - Posted on 15 May 2023
I suffered a fall in the cafe early today. I would just like to thank the nurses who came to my assistance and the Doctor who checked me out. They showed great kindness and concern and off course gave up part of their valuable break time
Visited Don't know on May 2023
Review titled Warrington Hospital
Replied on 16 May 2023
Good Afternoon Keith, Thank you for taking the time to leave us feedback, we hope that you are feeling so much better and we will share your message in our internal bulletin for the staff who assisted you. Regards The Communications Team
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Review titled Excellent care
Rated 5 stars out of 5
by Colin Matthews - Posted on 30 May 2023
I had an MRI Friday 26th. All staff were very polite and professional. I was made to feel at ease. The appointment time was kept perfectly.
Visited Don't know on May 2023
Review titled Warrington Hospital
Replied on 31 May 2023
Good afternoon Colin, Thank you for taking the time to leave us feedback, we will share your message in our internal bulletin for the staff who assisted you. Regards The Communications Team
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Review titled Poor attitude of doc and 1 nurse AE
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2023
I have in the past raved about the excellent service I have received over the years. I was suffering with excruciating pain down both my legs and arms and head. The ambulance staff amazing. No fault at. I kept asking for pain relief or my own medicines I take daily The pain was not going. The Doctor came over. Told me I had am infection When I asked what infection. That is what is causing your pain I was given buscam and 3 tablets. When I asked for painkillers I was told very bruffly no I asked if these pain doesn't go may I call and ask.for help no. Luckily a fried came to get me as I was very wobbly and the attacks if pain still coming.
Visited Don't know on April 2023
Review titled Warrington Hospital
Replied on 11 April 2023
Dear patient, We thank you for taking the time to leave feedback and we are sorry to read about your experience. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
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Review titled great service at the amd clinic
Rated 5 stars out of 5
by richard turner - Posted on 25 April 2023
had an apoinment at 330 phoned me at 9am told me to come early that wes great ,i was in and out in under 2 hours had injection staff where great firs class service
Visited Ophthalmology on April 2023
Review titled Warrington Hospital
Replied on 26 April 2023
Hello Richard, Thank you for taking the time to leave your lovely feedback. We are pleased to read that you had a great experience whilst visiting our clinic. We have shared it with the teams. Many Thanks. The Communications Team
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Review titled Pulmonary rehab classes
Rated 5 stars out of 5
by Ian Williams - Posted on 04 April 2023
I have just completed the above course and what can I say. The staff are fabulous. I feel so much fitter than when I started and it has done me the world of good. Sadly it has all come to an end and unlike before Covid there is now no follow on facilities in the community to allow me to keep up my improvement which is really sad. So much effort goes into this and much is wasted due to lack of follow on opportunities. Otherwise first class
Visited Respiratory Medicine on March 2023
Review titled Warrington Hospital
Replied on 11 April 2023
Dear Ian, Thank you for taking the time to leave such lovely feedback. We hope you are recovering well. For further information on Pulmonary Rehabilitation Services and classes in the community contact our teams: Warrington: 01925 946687 Halton: 01928 753041 Thank you, The Communications Team
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Review titled not happy the time it takes from test to getting results
Rated 3 stars out of 5
by david larenzo-Law - Posted on 23 March 2023
seen by stroke clinic refered for brain scan , scan done , week later no results why in this day and age does it take so long for results to be delivered
Visited Stroke on March 2023
Review titled Warrington Hospital
Replied on 23 March 2023
Dear David, We thank you for taking the time to leave feedback and we are sorry to read about the wait on your results. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
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Review titled 24hrs stuck on a corridor
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
I took my mum into a&e on Saturday afternoon. We were seen by the nurses (who I can't fault) my mum was kept in and was in resus, she was suppose to be moved onto a ward Sunday early afternoon but was wheeled out into the corridor and left there with a number of other patients. My mum has been in the corridor for 24hrs at the moment with no update as to when she will be going onto a ward. How can you give the medical care that is needed when your patients are lined up in corridors! It's disgusting and upsetting.
Visited Don't know on March 2023
Review titled Warrington Hospital
Replied on 21 March 2023
Hello, We thank you for taking the time to leave feedback and we are sorry to read about your mum's experience at Warrington Hospital. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
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Review titled All of the staff were wonderful
by Davyq88 - Posted on 18 April 2023
2 night stay after operation. This is my third visit in the last three years. This stay was just as comfortable as the last two. Operation was again successful. All of the staff were wonderful several members have been there for all three events. Unlike many other people I found the menus and the actual delivered food very acceptable, plenty of hot drinks and snacks. Not quite a hotel, but very comfortable and friendly Thank you.
Visited March 2023
Provided by Care opinion
Review titled Warrington Hospital
Replied on 18 April 2023
Hello, Thank you for taking the time to leave feedback about your operation. We are pleased to read that it went well and it is refreshing to read about the food. We have shared it with the teams involved in your care. Many Thanks. Gina
Provided by Care opinion
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Review titled Terrible A&E
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
My husband had to go to AandE for severe abdominal pain and blood in his stool. He was told they don't think he was going to die that night so they refused to see him. He wasn't even treated for pain relief. Took him to a different hospital and at the second hospital he had to wait two hours before being seen because Warrington Hospital hadn't discharged him yet. They didn't even see him so why did he have to be discharged even? Terrible and complete disregard for human life.
Visited Don't know on March 2023
Review titled Warrington Hospital
Replied on 15 March 2023
Hello, We thank you for taking the time to leave feedback and we are sorry to read about your experience in our Accident and Emergency Department. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust