Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind and Compassionate Care Received
Rated 5 stars out of 5
by Beth Hoskins - Posted on 13 March 2024
I attended day surgery following a miscarriage I had suffered. For what was already a very anxious and sad time for me, the staff were so kind and compassionate towards me throughout my brief stay with them. They offered me so much reassurance when I was anxious about my surgery and even apologised for keeping me waiting for 10 mins as they had to attend to a very sick patient. I felt that I needed to leave this review as these amazing humans are working under such horrific conditions, short staffed and people aren’t always quick to say when something has gone right! Soo thank you!
Visited Gynaecology on March 2024
Review titled Watford General Hospital
Replied on 15 March 2024
I am sorry for your loss. Thank you for taking the time to let us know that our staff were caring and reassuring at this difficult time. We will pass your comments onto the team.
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Review titled Caring and calm
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
I came with an infected wound on my right knee. The paramedic who saw me was kind and extremely caring. Professional service. Thank you.
Visited Accident and emergency services on March 2024
Review titled Watford General Hospital
Replied on 05 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive .
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Review titled Excellent Service
Rated 5 stars out of 5
by Philip Ian Purser - Posted on 22 February 2024
Excellent service provided from all areas of the Department, from the Reception Team to the Specialists. Was treated extremely well with all questions answered in a very reassuring way. Also, it was greatly appreciated that the colleague undertaking the Echo scan took the time to talk me through the process and was able to share the preliminary results with me there and then. Was also impressed with the speed that the appointments were made.
Visited Cardiology on February 2024
Review titled Watford General Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care.
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Review titled Third world country service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I was referred to the hospital by NHS 111 having a after two failed courses of antibiotics to treat Bronchitis. Arrived at the hospital at 11:00 and by 15:45 had still not seen a doctor. There were parents with babies and even elderly people who had been eating similar times. By 15:00 the unit was so crowded that people were sitting on the floor. At 15:45 I asked how much longer I would need to wait, to which the answer was it could be another 2hours. At this point I had had enough and dicided I'd rather keep self.remedying. I've seen better service in a third world country.
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 07 March 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Superb Service
Rated 5 stars out of 5
by colin Burt - Posted on 08 February 2024
My husband attended A and E with chest pains and shortage of breath and the service and patient care he received was second to none. He went through the excellent system receiving from all departments first rate care from all members of staff. Thanks to everyone concerned for all your expertise and giving us the best treatment possible
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 16 February 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing Care
Rated 5 stars out of 5
by Mrs Laura Rouse - Posted on 11 March 2024
My son, in his early 40s was rushed to the hospital via ambulance from Hemel walk-in centre. He was immediately admitted to the resus centre as he was very ill with pneumonia. We couldn't fault the care he received. Intravenous antibiotics plus an oxygen mask had a wonderful effect. His grey pallor gradually returned to his normal skin tone. I would also like to mention their care of my daughter May 2023. Having been in another hospital where they dismissed her condition, and a private hospital where the useless Doctor refused to admit she needed an urgent scan, the Watford team was first class after she was admitted by ambulance. A scan revealed a growth in her bowel which was removed the following day by the second excellent team. The growth was cancerous, she was referred to the excellent onconolgy team. After treatment at Mt Vernon, she is slowly recovering from her traumatic experience. Well Done Watford!! Your staff deserve every penny they can get from this penny pinching government.
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 15 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Accident and Emergency experience with a 93 year old
Rated 1 star out of 5
by Sue - Posted on 12 February 2024
I attended Accident and Emergency with my frail 93 year old mother, who is diabetic, partially sighted, needs the assistance of a frame to walk, and very deaf. She normally lives alone with the support of carers 2-3 times a week, and I happened to be visiting from the north of England, due home that day. She had caught her arm on the bed, tearing a 3cm strip of skin off, which needed steristrips and the combined efforts of two nurses to bring the edges together. The extent of the injury was beyond what I could deal with at home without any equipment, and I thought her doctor's practice would refuse to see her, so we came straight to Accident and Emergency. Although she was seen for initial assessment within 15 minutes, we had to wait 5 hours for her treatment. In this time my mother refused to drink anything because she doesn't like using public toilets, and at no stage were we given any indication that it would have been this long. My husband could have gone away to do something useful if he'd known, but having found the signage to the Accident and Emergency dept so bad, and having found a place to park, he didn't dare leave the car because he thought we might be out soon. During our wait numerous people came in and were seen first, mostly considerably younger than my mother, apparently because they had made an appointment by calling 111. I didn't know that was possible for an injury like this, and I felt that the lack of attention to my elderly mother during this long wait, sat on hard metal seating, with no member of staff coming to check on her, was unacceptable. When she did eventually receive treatment, multiple steristrips and a dressing, with instructions to soak them off in 12 days, no spare dressing was given, and no arrangement to contact her doctor for follow up was made. Her blood sugar was not checked. I had to buy spare dressings for her on the way home because blood was already oozing through the dressing. I am a retired General Practitioner, and I feel that the level of treatment she received, and the time taken to be seen (which I gather is not unusual) was unacceptable. The poor signage for people unfamiliar with the hospital layout who wanted to drop someone elderly off by car (my husband eventually found the Accident and Emergency drop off point) was below the standard that I would expect, and disorientating.
Visited Accident and emergency services on February 2024
Review titled Watford General Hospital
Replied on 07 March 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
I was booked in for a CT scan and I do suffer from claustrophobia. I went in to the scanner feet first and as I went in to the circle I began to panic and had to get out . The lady was understanding and trying to explain to me what was happening. Another lady who I think was operating the scan then came in and more or less said that the scan could have been done by now as had already taken 10 mins and to basically get in and close my eyes . This I did as was quite shocked at how rude she was. When over I was told to forget it and get on with my day!!! Very rude and no bedside manner.
Visited Interventional Radiology on January 2024
Review titled Watford General Hospital
Replied on 02 February 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled A&E
Rated 4 stars out of 5
by M Heywood - Posted on 01 February 2024
Attended early Monday morning and although A&E were very busy the staff were so kind and attentive and I was dealt with very quickly.
Visited Accident and emergency services on January 2024
Review titled Watford General Hospital
Replied on 07 February 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Outstanding care
Rated 5 stars out of 5
by Peter - Posted on 08 February 2024
My granddaughter was taken by ambulance to the Emergency Department where she received amazing treatment. She spent time in the Children's Emergency Department, Pediatric Assessment Unit and Starfish Ward. She was treated with kindness, dignity and professionalism in all of them. All the staff including the most senior doctors, nursing staff, cleaners and volunteers looked after her and made sure she was comfortable, informed about the treatment she was receiving and delivered that treatment with kindness. All of the areas we visited were very clean and tidy and the food she received as an inpatient was appetizing and nice and hot. We were advised how to apply for reduced parking and that was handled very efficiently and very simple to do. The restaurant on site was very comfortable and welcoming and the choices and quality of food was excellent. I wish I had some way to repay the hospital staff for the kindness shown to her.
Visited Children's & Adolescent Services on January 2024
Review titled Watford General Hospital
Replied on 16 February 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust