Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Birthing center
Rated 5 stars out of 5
by Maria Thomas - Posted on 11 December 2023
Had both of my daughters here at the Alexandra Birthing Centre and fantastic care both times. Most recently gave birth they're 8/12/23 and i can not fault the staff. Kind, caring and thoughtful. Shout out the midwives who helped me deliver my 2nd daughter. They were absolutely amazing!! Can't praise them enough!!
Visited Maternity services on December 2023
Review titled Watford General Hospital
Replied on 20 December 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled amazing services
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
amazing stuff from reception to dr with short seconds understand my issue and gave me accurate medical which I been suffering since 45 days
Visited Accident and emergency services on December 2023
Review titled Watford General Hospital
Replied on 11 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
I attended A&E with a chest infection. I was assessed quickly and saw a Dr who was able to diagnose and then give me medication straight away. I did not have to wait around for a prescription or wait at thev pharmacy. Great one stop service. The staff dealt with me in a very caring manor.The department was very busy but all staff were great.
Visited Accident and emergency services on December 2023
Review titled Watford General Hospital
Replied on 11 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
I had an eye procedure at St Albans city hospital day care centre. The nursing team were amazing. After my operation I was given great care by all involved. The nurses when I was recovering after the anaesthetic and the team in the ward were amazing. Other hospitals should learn from this. Well done!
Visited Ophthalmology on November 2023
Review titled Watford General Hospital
Replied on 27 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
Thanks to icu and cleves nurses for caring of patients.and also keeping family involved.also the help from sister in organising the way home
Visited Vascular surgery on November 2023
Review titled Watford General Hospital
Replied on 08 December 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that staff provided great care. We will pass your comments on to the team.
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Review titled Professional teaching hospital
Rated 4 stars out of 5
by H Kemmett-Brooks - Posted on 23 November 2023
I walked into a&e on Saturday 18th November having had a fall from my horse. The pain was so bad I could not talk. They took me through to triage and I was seen by approximately 20 different people checking my lungs, bones, head and neck. I had an ultrasound and a ct. scan within 30minutes of arriving. By 10pm I was admitted to Cleves ward with a diagnosis of 5 broken ribs. The following day I saw the Thoracic team and the pain nurse. I was cared for by nurses and hca’s for 24hours over 5 days. I came home on 23rd November with pain meds and a care plan. All in all I would guess that over 30 people helped me. They all worked very hard over very long hours. (12 hour shifts). Massive thanks to all, especially the health care assistances and the ladies that brought me my meals and cups of tea. Their constant support and kind words needed a special mention. We need very clever doctors to fix the problems and mangers to pay the bills, but we must not forget how important compassion is when people are sad and low. Empathy goes a long way to help the healing process, as does taking the time to simply listen. Thank you Cleves ward. from Helen
Visited Major trauma on November 2023
Review titled Watford General Hospital
Replied on 24 November 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team. Many thanks again and hope you are recovering well.
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Review titled Excellent service
Rated 5 stars out of 5
by Jean Botfield - Posted on 02 November 2023
Just wanted to thank everybody that helped me with my appointment today. From booking clerk consultant nurses radiology and phlebotomy departments. I was very well looked after and highly appreciative of all the care you showed me today. Thank you so much.
Visited Rheumatology on November 2023
Review titled Watford General Hospital
Replied on 02 November 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided excellent care. We will pass your comments onto the team.
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Review titled Having appointment booked
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
This is the worst hospital I ever been The staff is so unfriendly and very rude We attended for 4 pm appointment and nobody knew what is for because on the appointment was not specified and we been send form one place to the other and finally we been told we are called to chitchat with doctor for the c section After 2 hours of waiting we ask how long will be and we been told the waiting time is 4 hours I will Never Choose Watford Hostpital Again
Visited Maternity services on October 2023
Review titled Watford General Hospital
Replied on 30 October 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Thanks for your help
Rated 5 stars out of 5
by Andy Wells - Posted on 30 October 2023
Hello - following a serious RTC on the m1 yesterday, myself wife and son were taken to your a&e. I was in a lot of pain with chest and spine injury, but I need to express our treatment was absolutely first class . Your staff - nurses, doctors , consultants, radiography dept were all so friendly and helpful, and acted with a very high degree of professionalism at all times . We would like to express our gratitude and thank them all - a true credit to your hospital and the nhs. Best wishes Andy
Visited Accident and emergency services on October 2023
Review titled Watford General Hospital
Replied on 02 November 2023
Thank you for your kind comment. I am glad to read that you had a positive experience and hope you are keeping well following the visit. I will pass your feedback onto the team.
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Review titled Amazing service
Rated 5 stars out of 5
by Sylvia - Posted on 12 November 2023
Following a call to 111 an ambulance was sent which arrived in half an hour. 3 paramedics asked me questions & did various tests. They were very kind & professional. As I was experiencing breathing problems they gave me oxygen & took me to A&E at Watford General Hospital. A chest X-ray revealed that I was suffering from pneumonia. I was very well looked after & allowed home later that evening with a link to the ‘virtual hospital’. This entailed sending my readings 4 times a day by text direct to the hospital. I had at least 1 call every day from a nurse and/or doctor checking on my progress. This was a brilliant service which allowed me to be at home rather than in hospital. I had a direct link to contact the staff at any time if I was worried. Blood tests were carried out to assess the infection and after 11 days I was discharged with follow up blood tests/chest X-ray to be carried out further down the line. I was very impressed with the whole experience & would recommend it if offered. A very big thank you to all the staff.
Visited Accident and emergency services on October 2023
Review titled Watford General Hospital
Replied on 16 November 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust