Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worst patient care
Rated 1 star out of 5
by Katie - Posted on 05 October 2023
First I want to mention this is not my first experience with Watford paediatric team. Until now I was just prefer to move on but now I’ve decided to let you know that is the time for change or provide further training for deliver NHS core values. During my long waiting bcs even is not busy they will tell you if didn’t pass the famous 3h and half don't have the right to ask. Well it seems this time frame help them to make patient quiet but let’s they was that much busy that a nurse came with a famous round tray like a delicate waiter and brought their sugary drinks( coffee &tea) in the clinical area. I was waiting patiently with my son 1 year-old baby sent by A&E doctor to paediatric department with respiratory concerns oxygen saturation 94 and a severe high pitch coughing, rib respiratory remission. After 3 h of waiting and with a child severely distress and no other babies around just two tens which came long after us I dare to sent my husband to ask if there is any hope in getting the busy team to check us. They start saying that we been sent wrong by 111 and need to wait an A&E doctor not a paediatrician. I need to mention that first my child been attend by Watford A&E doctor and been sent to paediatric department. Anyway to make it short my feedback is not about long waiting is about patient care and experience. Please bring NHS core values to Watford paediatric team.
Visited Paediatric Surgery on October 2023
Review titled Watford General Hospital
Replied on 05 October 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Fantastic Team
Rated 5 stars out of 5
by Giovanna - Posted on 12 December 2023
My brother passed away in October, and the Intensive Care Team were nothing short of amazing. The care they showed my brother in the last days of his life was professional and considerate at every stage. The care and compassion they showed me at what was one of the hardest moments of my life cannot be underestimated. Thank you to the intensive care nurse that spent the entirety of her shift with my brother, to the two lovely trauma nurses that literally held my hand as we discussed my brothers end of life care! You were all so kind. I'm sorry i cannot remember the individual team members names but i want to say Thank You from the bottom of my heart. You were and are amazing.
Visited Intensive Care on October 2023
Review titled Watford General Hospital
Replied on 11 January 2024
I am Sorry to hear about your loss. Thank you for giving us your kind comments at this time. We will pass it to the team.
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Review titled quietly effecient
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
My dad recievied treatement for a very bad UTI , which at 88 yrears old he hadnt realised it was bad until he collasped . The whole team from ambulance pick up till discharge were compasionate and same time effcient ,Dad was left feeling he had high level of care and treatment , thanks very much .
Visited Accident and emergency services on October 2023
Review titled Watford General Hospital
Replied on 30 October 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Wonderfull
Rated 5 stars out of 5
by Donna matthews - Posted on 23 November 2023
Great nurses happy faces n a giggle ( we all needed that) couldnt of asked for better treatment. Stayed it over night as had a mini stroke 2 days before hand. They were all so busy but never too busy to help you. Im very greatfull to all the specialists there made it more bearable. Thank you. Xxxx
Visited Stroke on October 2023
Review titled Watford General Hospital
Replied on 24 November 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Referred by 111
Rated 5 stars out of 5
by Brenda Stevens - Posted on 19 October 2023
Unable to contact GP rang 111 lovely lady arrange a visit to urgent care at WGH seen quickly have chest infection out the door with antibiotics in less than an hour Brilliant staff thank you
Visited Urgent Treatment Centre on October 2023
Review titled Watford General Hospital
Replied on 30 October 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive. We will pass your comments onto the team.
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Review titled Thorough & Helpful
Rated 5 stars out of 5
by Pauline Hitchenor - Posted on 19 September 2023
Visited audiology today and experienced a very thorough, helpful & informative consultation. Everything was explained really well and I know I can make contact if I have any further issues. A long wait for the appointment but very happy with the service offered.
Visited Don't know on September 2023
Review titled Watford General Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive. We will pass your comments onto the team.
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Review titled A&E - good service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Cannot thank the A&E staff enough... polite, caring and helpful. I attended earlier in the week during the middle of the night with my son who had an abdominal problem... in and out within 4hrs... a huge improvement on my last visit which entailed a 12hr wait! The worst aspect was witnessing the car park jobsworth eagerly slapping tickets on cars at 0800 - if only the hapless management could cut the non jobs, cut the wokery, cut the waste and then the parking could, as it should, be free.
Visited Accident and emergency services on September 2023
Review titled Watford General Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive. We will pass your feedback onto the team.
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Review titled Excellent service
Rated 5 stars out of 5
by sheila cosford - Posted on 14 September 2023
Super service after my husband suffered from a suspected stroke. Care and consideration from the specialist staff, as well as those in a and e, the CT scan and MRI departments, along with the vascular technician. Doctors and nurses very caring.
Visited Urgent Treatment Centre on September 2023
Review titled Watford General Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided excellent care. We will pass your comments onto the team.
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Review titled Unbelievably fast service - Thank-you
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
I experienced chest pain so my GP said I would have to go to Urgent Care. I called 111 and after going through the assessment (by a kind operator) an appointment was made at Urgent Care. Once at the hospital I was called to triage (less than 5 mins) who determined it was unlikely to be heart related. WIthin 10 minutes I was seen by a Dr who asked an assistant to perform an ECG. The Dr then reviewed the results with me. Total time including my travel and parking was 2 hours from 111 call. The service could not have been better and my thanks to all the staff for such a good experience.
Visited Urgent Treatment Centre on August 2023
Review titled Watford General Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Childrens a and e and rumotology
Rated 5 stars out of 5
by Gillian hurley - Posted on 17 September 2023
Wonderful staff in both depts. With my little grandson. So kind compssionate and professional. Thank you so much you do an amazing job..
Visited Children's & Adolescent Services on August 2023
Review titled Watford General Hospital
Replied on 20 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust