Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstandingly care before, during and after hip surgery
Rated 5 stars out of 5
by Claire Bloomfield - Posted on 09 August 2023
On the morning of 3rd August 2023 I attended Watford General Hospital and was admitted to A & E, after having suffered a high impact injury on my left thigh, caused by my horse earlier that day. From the moment I arrived until the moment I left (pm 7/9/23,) I was attended to professionally, respectfully, and sympathetically by every single member of staff. I was initially held in A& E whilst being assessed, (X-rays taken, bloods taken, injections and meds given, help with use of bed pans, etc.) by several different nurses, doctors, and orthopaedic surgeons. My fracture was quite complicated, but it was carefully explained to my husband and I (by the orthopaedic consultants,) what damage had been caused and what could be done about it. We were therefore able to make an informed decision. After agreeing that surgery was required, I was taken to Ridge Ward later that day where the same high standard of care continued. My surgery took place the next day. I was kept fully informed and updated throughout the waiting time. The whole experience was expertly handled pre op, during the op, and post op. The orthopaedic surgeon and his team did a fantastic job, so I now have a wound that is healing well and I’m recovering fast (still being careful not to overdo things!) All the nurses, doctors, anaesthetists, and every other member of support staff, did themselves proud. The nurses, doctors and physios, and support staff who attended to me in Ridge Ward were hard working, patient, and caring, carrying out their work with a wonderful sense of humour. The food was satisfying, with many vegetarian options, and was served at the right temperature. Very high standards of hygiene were maintained throughout my stay. The same professionalism continued into my day of discharge, (1pm 7/8/23) until the moment I left. Although everyone had a specific job to do, they worked together brilliantly, as an efficient, professional and caring team. Well done!
Visited Accident and emergency services on August 2023
Review titled Watford General Hospital
Replied on 28 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Broken system
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2023
Since covid, been trying to work out how the new NHS works. Been trying to go through NHS 111, but for non-critical that doesn't seem to work. Called NHS 111 to get some urgent treatment for sciatica. Got an urgent medical appointment for 1pm on a sunday. Figured we would see a doctor about then. Instead we joined a queue. 5 hours later still waiting. I appreciate that walkins are urgent too, but if appointments are enforced, then people instead of clogging up the waiting area could be encouraged to wait that 5 or six hours somewhere more comfortable and turn up when the doctor can see them. Next time I plan to arive at 7:30 am and be first in queue, not going to bother with NHS 111.
Visited Urgent Treatment Centre on July 2023
Review titled Watford General Hospital
Replied on 08 September 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Great care and treatment
Rated 5 stars out of 5
by Jem - Posted on 14 July 2023
I was admitted as an emergency surgery patient for a serious ankle fracture. A&E / ortho on call teams were excellent, compassionate and highly competent. I can’t thank you all enough.
Visited Major trauma on July 2023
Review titled Watford General Hospital
Replied on 21 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Wonderful care and attention
Rated 5 stars out of 5
by Richard Allan Clark - Posted on 06 July 2023
I was treated with such kindness and care at all times. I was thoroughly checked over and kept fully informed at every stage: ambulance, reception and numerous specialists, CT scanner and doctors and consultant. All the nursing staff were so efficient and effective in everything they did for me throughout the 10 hours I was under their care. I was also able to witnesses numerous acts of empathetic kindness towards those who were elderly, distressed or confused. Never a harsh word just gentle guidance, delivered quietly and then checked to ensure the patients understanding . Thank you everyone.
Visited Accident and emergency services on July 2023
Review titled Watford General Hospital
Replied on 21 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled frustration
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
I am trying to change an appointment given for July 9th. I have emailed a week ago with no response. Today, July 3rd I phone and was held as "number 1 in the queue" for 25 minutes before I gave up. I wish to make sure I cannot attend my 9th July appointment. I do not wish to lose my right to a further appointment. I have several health problem that cause this request.
Visited Ophthalmology on July 2023
Review titled Watford General Hospital
Replied on 06 July 2023
We are sorry to hear about your experience. please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Wonderful people
Rated 5 stars out of 5
by Sarah Linhart - Posted on 03 July 2023
My elderly mother was bought in today by Ambulance with a suspected stroke and was treated with kindness and dignity by everyone from the Ambulance crew, the porters, the nurses and the wonderfully charming doctor. They were also so kind to my elderly father who was very shaken by the whole thing. Thank you
Visited Major trauma on July 2023
Review titled Watford General Hospital
Replied on 06 July 2023
Thank you for your kind comment. We are pleased to hear that your mother's experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled This hospital deserves high praise and recognition
Rated 5 stars out of 5
by Famida Rawoot Sangay - Posted on 24 July 2023
I was admitted via A&E with respiratory issues. I was inside the resuscitation unit within 10 minutes of arrival. I knew I was very unwell having returned from Saudi with extreme high temperatures and breathing issues. Within minutes I felt calm and at ease as the expert and kind team of doctors and nurses started intensive care for me. I spent the next 7 days on the purple ward being taken care of by the best of humanity, from the doctors, nurses, porters, kitchen staff to the health care assistants. I felt cared for every second of the day and night. The same kindness was afforeded to my fellow patients alike. Always a kind word, gentle reassuring smile and happy banter in my weakest moments. Not withstanding expert medical care, well trained nurses and the best experienced doctors. I applaude the staff and incredible facilities at Watford General. I cannot thank you all enough. Our NHS is a beacon of hope and pride for our nation. I am now a dedicated advocate for positivity for our beloved NHS and its incredible workforce.
Visited Respiratory Medicine on July 2023
Review titled Watford General Hospital
Replied on 11 August 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent service
Rated 5 stars out of 5
by Vivien Proops - Posted on 27 July 2023
The staff from reception/ scan/ mri / doctors were all so caring,helpful and friendly. I was a nervous patient and they all put me at ease. Thank you watford general …You are all wonderful.
Visited Stroke on July 2023
Review titled Watford General Hospital
Replied on 08 September 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Exceptional service
Rated 5 stars out of 5
by Tracey Crown - Posted on 24 June 2023
I was in a&e today, from checking in at reception to being discharged, the nurses, doctors an consultants were amazing, really friendly, they couldn't do enough, I am so pleased with the way they cared for me, I think they do a amazing job, they don't get enough credit for the long hours an hard work they do, Respect to them all.
Visited Accident and emergency services on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled high standard of patient care
Rated 5 stars out of 5
by colin elsden - Posted on 05 June 2023
From the point of admission to Watford General Hospital ,to my discharge 5 days later I received excellent patient care from your wonderful Doctors and Nursing staff.Their devotion to duty was amazing they are a credit to your organisation . Thankyou
Visited Cardiology on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust