Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lacking compassion and further advice
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
Attended on advice of urgent care at hemel to be assessed after a head injury. Was seen by doctor, who asked me to say when I felt a touch on me. Told I have post concussion and due to my age I dont need any scans, to go home and take paracetamol. No further advice on if I feel no better etc in so many days/ weeks etc, if I feel worse or symptoms persist. Just felt like a statistic, currently at home still feeling horrific but worried if I go back they still won't take it seriously. Ear pain wasn't even looked at.
Visited Accident and emergency services on March 2023
Review titled Watford General Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
I had 2x gastroscopy and dilatations done in the Endoscopy unit at Watford Hospital and can not praise the care I received enough. I was treated so well on both occasions, fantastic care by all staff. Proud that Watford Hospital is my local hospital.
Visited Gastrointestinal and Liver services on March 2023
Review titled Watford General Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Very poor communication
Rated 1 star out of 5
by Annette Marsh - Posted on 09 March 2023
I attended the Ophthalmology Dept at Watford on 9 Mar 2023. I arrived at 9.05 am, in time for my appt at 9.20. I was called in around 9.40 and was told I would be having a couple of test, the results of which would later be reviewed by a doctor. I was asked if I was driving, and replied “yes”. I was then told that the tests required me to have drops in my eyes to dilate my pupils and that I would be unable to drive for 5 or 6 hours afterwards. I had driven to the hospital alone, from my house in Hemel Hempstead and saw no alternative but to leave the clinic without having any tests. The nurse did apologise and suggested I go to reception to make another appointment. Why was I not told of this at the time the appointment letter was sent to me? By sheer incompetence, you have wasted not only my time, but the time of your own clinicians. I find it even more galling, as the NHS is quick to point out to patients how much money cancelled appointments cost. Also, I really enjoyed paying the £3.50 parking fee and travelling to and from the hospital in appalling weather.
Visited Ophthalmology on March 2023
Review titled Watford General Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Caring and very compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
What I’ve had to go through (missed miscarriage) could have been a much harder process to go through without the care and kindness and understanding that everyone I’ve encountered from the staff at the epu and gacau. We are so lucky to have the NHS and the wonderful people that work there, who clearly not paid enough. I really hope that changes soon. I will be forever grateful for the way they looked after me and will never take it for granted. Thank you so much.
Visited Gynaecology on March 2023
Review titled Watford General Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2023
Been to WGH 5 times in 18 months...High blood pressure mainly with heart irregularity...could not have been more professional! Each visit I made was thoroughly attended to from begining to the end with such caring professional staff...every stage and result of blood tests etc was explained so I would know what was happening. Not once did I feel a nuisance and the staff go above and beyond to make you feel happy and safe...from the cleaning staff to the doctors who are a great bunch and very gentle loving kind and professional...my only complaint was the food! ..thank you to WGH...
Visited Cardiology on March 2023
Review titled Watford General Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Relief
Rated 5 stars out of 5
by Brenda - Posted on 08 March 2023
After 5 weeks visiting my gp practice I attend Watford hospital. I registered at 8am saw a doctor at 8.30 he was unsure of what was occurring to my skin. Waited another 15 minutes 2 more lovely doctors, said they would call dermatologist but very sorry maybe a bit of a wait. No problem after 45 mins saw a lovely lady who diagnosed me gave me a prescription and booked into her clinic in one month. All the time I was visiting the doctors to people actually looked at my skin. I was prescribed antihistamines and some cream it worsened until I couldn’t stand sit lay down. So glad I went to the hospital. And yes I will be seeking a new GP surgery Brilliant service from WGH thank you thank you
Visited Urgent Treatment Centre on March 2023
Review titled Watford General Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent care!
Rated 5 stars out of 5
by Jayantilal Kotecha - Posted on 20 February 2023
I am forever grateful for the fantastic care I received during my stay at Watford General Hospital. After fainting, I was admitted and had to have a pacemeker inserted. From the Accident & Emergency staff to the nursing team on the Acute Assessment Unit and the Cardiologist and Cardiac department, I cannot praise you enough for such excellent care. You are all shining examples of what a wonderful National Health Service we have! Thank you
Visited Cardiology on February 2023
Review titled Watford General Hospital
Replied on 23 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled No response
Rated 3 stars out of 5
by Nasreen Stack - Posted on 19 April 2023
I was seen at the opthomology Watford General ,had eye scan and consultation ,was told to be seen after 6/7 weeks , haven’t had any appointment nor do the department answer calls . Don’t know what to do as I do have on going eye problem since I have had cataract surgery .
Visited Ophthalmology on February 2023
Review titled Watford General Hospital
Replied on 05 May 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Robert Cornish - Posted on 06 February 2023
Wonderful service before and after surgery My procedure was executed very professionally by surgeon Who put my mind at rest,huge thanks to all Friendly professional staff Huge thanks to all
Visited Cardiology on February 2023
Review titled Watford General Hospital
Replied on 06 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Genuine kind and caring doctor
Rated 5 stars out of 5
by emma - Posted on 07 February 2023
I visited accident and emergency on sat 4th feb as I had blood in my urine and I was in severe pain. I could barely stand. Doctors surgery ignored my calls and emails all day. I was deteriorating by the minute. I was booked in and saw the triage nurse who offered me some paracetamol for the pain. I accepted. I saw the doctor in accident annd emergency and he tested my urine sample and said I had a urinary tract infection. He showed me the strip he dipped into my urine and explained it. I told him I felt really ill. He prescribed nitrofurantoin 100 mg twice daily and gave me some pain killers for the pain. He was very understanding and kind. He told me to take a urine sample to my doctors surgery and have it tested to make sure I’m on the right antibiotics. I did this. Three days later and I’m well and back on my feet. The antibiotics worked. I had no choice but to attend the hospital I had nowhere else to go for medical help. Thank you Watford hospital. The department was busy with people pouring in with all kinds of injuries and ailments and sickness. I don’t know how you do it.
Visited Accident and emergency services on February 2023
Review titled Watford General Hospital
Replied on 23 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust