West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I felt humbled by the dedication of staff
Rated 5 stars out of 5
by Bob Foskett - Posted on 06 October 2023
At 77 years of age I had first ever nights in hospital. I came to A & E with a bad infection and feeling wretched. I was treated with compassion and great professionalism by every single person I met as I progressed through the department. Everyone took the trouble to keep me informed as to what was going on. The conduct of everyone was ememplary. I was admitted onto Ward G 5. Thank you so much to you all. Bob Foskett
Visited Accident and emergency services on September 2023
Review titled West Suffolk Hospital
Replied on 09 October 2023
Thank you very much for taking the time to leave us a review. We are so pleased to hear that your first ever night in hospital was such a positive experience. Your lovely feedback will be shared with the A&E and Ward G5 teams and we thank you again for your uplifting comments. With best wishes The Patient Experience team
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Review titled Mostly excellent care
Rated 3 stars out of 5
by Nicola - Posted on 14 February 2024
My Dad was only going in for angiogram… he never came home. Whilst most of the staff were very caring and supportive… the initial consultant we were faced with was awful. He had zero empathy and mumbled to the point that we had to ask him what he was saying on many occasions. He had no idea what was happening to my dad and we were left feeling confused, distressed and unsure of what was going on. It was made worse that when my dad went in to hospital he was speaking… when I visited 4 days later he could barely speak. We had no explanation from the consultant as to why that might be.. he looked like he’d rather be anywhere than doing his job. Sadly, my dad passed away 3 weeks later. He was treated with respect and care from the nurses… we are grateful for that. They were also absolutely lovely to my mum , brother and myself. We try and remember that they were so kind and forget the arrogance/ ignorance of the consultant that greeted us at the most difficult time of our lives.
Visited Cardiology on September 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Nicola We are really sorry to hear of your experience at West Suffolk and apologise for the delay in responding to your feedback. If you would like us to look into this further for you please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Brilliant Service
Rated 5 stars out of 5
by Dave Boennic - Posted on 10 August 2023
Unexpected visit and the nurse that helped me was amazing, didn’t wait too long and the problem was resolved. Thank you to her
Visited Accident and emergency services on August 2023
Review titled West Suffolk Hospital
Replied on 14 August 2023
Thank you for taking the time to leave us a review and your positive comments. We are pleased to hear that you were well looked after, and the care from the nurse was amazing. With best wishes The Patient Experience team
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Review titled Excellent care
Rated 5 stars out of 5
by Alan Shimmen - Posted on 09 September 2023
I have visited urology several times this year, last time for biopsy. Every time I attended from start to finish i was treated with care and put at ease. Can not thank them enough.
Visited Urology on August 2023
Review titled West Suffolk Hospital
Replied on 20 September 2023
Thank you for taking the time to leave us a review. We are delighted to learn that your experiences in urology are positive and you were treated with care. Your comments will be shared with the department, and we thank you again for the feedback. With kind regards The Patient Experience Team
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Review titled Excellent patient care.
Rated 5 stars out of 5
by Alan Shimmen - Posted on 18 August 2023
Attended for biopsy and was quite nervous too say the least. However from start to finish i was put at ease by all the staff. Can not thank them enough.
Visited Urology on August 2023
Review titled West Suffolk Hospital
Replied on 21 August 2023
Thank you so much for taking the time to leave us a review. We are pleased to hear of your positive experience and that staff put you at ease. Please be assured your comments will be passed onto the relevant department and thank you again for sharing your feedback with us. With best wishes The Patient Experience team
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Review titled A and E exemplary service!
Rated 5 stars out of 5
by Heather Price - Posted on 26 August 2023
After being told by the receptionist at my Drs surgery that they were not"an emergency service" when I asked to see a nurse for a gash in my leg,I reluctantly went to A and E knowing how stretched they were.From the minute I booked in to the minute I left,three hours or less,I was treated with courtesy,efficiency,and professionally by the receptionists,nurses and lovely dr who treated my leg..Just cannot praise them enough!They all deserve more than what they are paid,!
Visited Accident and emergency services on August 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Heather Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Superb Care
Rated 5 stars out of 5
by Mrs Gloria Sims - Posted on 27 November 2023
I was admitted following an episode of severe breathless. I was diagnosed and had various tests and X-rays to confirm my diagnosis and put on the w/l for operation at Papworth. I was in the cardiology ward for over 4 weeks awaiting transfer and my treatment and care was first rate. The medical team explained everything to me in clear terms and the nursing staff, care assistants, porters and all staff were excellent. They were caring, compassionate and always professional. I would also like to comment on the wonderful catering. Mealtimes were a delight, especially the home made soup! I would have no qualms about being on this ward again, it is first class. Best wishes to all stall on the cardiology ward.
Visited Cardiology on July 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Mrs Sims Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Great experience
Rated 5 stars out of 5
by Jon Driver - Posted on 05 July 2023
From entering the hospital it was a great organised experience. Wheelchair available at entrance. Reception directions, porter (volunteer ) just instantly arrived. Taken directly to clinic. Greeted by another great volunteer Porter . Wheeled to a quiet corner and asked for my details . Asked if I would like a cuppa and biscuit. The wait between being seen,being scanned and discharged was really well timed. The greeting porter then wheeled me back to the entrance. This second volunteer porter should be very proud of himself. It made the whole experience great
Visited Pain Management on July 2023
Review titled West Suffolk Hospital
Replied on 06 July 2023
Thank you for taking the time to leave a review, as feedback is really important to us. We are so pleased to hear of your great and positive experience. Your comments will be forwarded onto the department and staff. With best wishes The Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The nursing team in this ward where very patient and helpful with me and my daughter they made sure we where both well looked after I couldn't of fault them. They where very supportive and I couldn't of got through the last few days without them. They caring team toward there patiences in the ward
Visited Children's & Adolescent Services on July 2023
Review titled West Suffolk Hospital
Replied on 17 July 2023
Thank you so much for taking the time to leave us a review. We are delighted to learn that staff were patient, helpful and caring towards you and your daughter during your time on the ward. With best wishes The Patient Experience Team
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Review titled Outstanding Amazing Fantastic Awesome
Rated 5 stars out of 5
by Gavin Lee Hampton - Posted on 05 June 2023
I found myself accompanying my father to A&E on Sunday 5th June 2023. we arrived about 5pm, triage took about 15 mins, and then he was being treated within the hour. All staff were gentle, kind, patient. My father has a number of health complications making the treatment difficult and painful but the patience shown, the care given were literally amazing. You might say well thats their job and I accept that, but just feet away there were other patients so violent and ranting it took several police to restrain them. The Physical and verbal abuse were relentless for two hours, yet the staff remained calm and dignified throughout. I can't thank all the staff enough. They were all amazing
Visited Accident and emergency services on June 2023
Review titled West Suffolk Hospital
Replied on 21 June 2023
Thank you for taking the time to leave us feedback following accompanying your father to A&E recently. We are so pleased to learn of the positive experience with treatment and staff, and your uplifting comments will be shared with the department. With best wishes The Patient Experience Team
Information supplied by West Suffolk NHS Foundation Trust