West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Jon Driver - Posted on 05 July 2023
From entering the hospital it was a great organised experience. Wheelchair available at entrance. Reception directions, porter (volunteer ) just instantly arrived. Taken directly to clinic. Greeted by another great volunteer Porter . Wheeled to a quiet corner and asked for my details . Asked if I would like a cuppa and biscuit. The wait between being seen,being scanned and discharged was really well timed. The greeting porter then wheeled me back to the entrance. This second volunteer porter should be very proud of himself. It made the whole experience great
Visited Pain Management on July 2023
Review titled West Suffolk Hospital
Replied on 06 July 2023
Thank you for taking the time to leave a review, as feedback is really important to us. We are so pleased to hear of your great and positive experience. Your comments will be forwarded onto the department and staff. With best wishes The Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
The nursing team in this ward where very patient and helpful with me and my daughter they made sure we where both well looked after I couldn't of fault them. They where very supportive and I couldn't of got through the last few days without them. They caring team toward there patiences in the ward
Visited Children's & Adolescent Services on July 2023
Review titled West Suffolk Hospital
Replied on 17 July 2023
Thank you so much for taking the time to leave us a review. We are delighted to learn that staff were patient, helpful and caring towards you and your daughter during your time on the ward. With best wishes The Patient Experience Team
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Review titled Outstanding Amazing Fantastic Awesome
Rated 5 stars out of 5
by Gavin Lee Hampton - Posted on 05 June 2023
I found myself accompanying my father to A&E on Sunday 5th June 2023. we arrived about 5pm, triage took about 15 mins, and then he was being treated within the hour. All staff were gentle, kind, patient. My father has a number of health complications making the treatment difficult and painful but the patience shown, the care given were literally amazing. You might say well thats their job and I accept that, but just feet away there were other patients so violent and ranting it took several police to restrain them. The Physical and verbal abuse were relentless for two hours, yet the staff remained calm and dignified throughout. I can't thank all the staff enough. They were all amazing
Visited Accident and emergency services on June 2023
Review titled West Suffolk Hospital
Replied on 21 June 2023
Thank you for taking the time to leave us feedback following accompanying your father to A&E recently. We are so pleased to learn of the positive experience with treatment and staff, and your uplifting comments will be shared with the department. With best wishes The Patient Experience Team
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Review titled Staff are fantastic
Rated 5 stars out of 5
by Natalie Branch - Posted on 13 April 2023
Literally just been discharged. My son was admitted for tonsillitis, the whole experience was great. The staff were so kind, helpful, couldn't do enough for us. We had a room to ourselves, it was spotless - so clean. The staff were kind and attentive. I cannot thank the staff enough, every single person I met were polite and caring. The food is incredible, honestly, great choice, fantastic quality. I just wanted to pass on positive feedback, it was something I dreaded to have to be confined to a room if my son ever got ill. I now know I have nothing to fear! I cannot thank you enough. nhs is fantastic West Suffolk hospital, amazing. Thank you and well done for being great. Please pass this to the Rainbow Ward f1, dates we were there 12th and 13th April. Thank you ❤️
Visited Children's & Adolescent Services on April 2023
Review titled West Suffolk Hospital
Replied on 14 April 2023
Thank you for taking the time to leave us a review. We are delighted to hear of your positive experience on the Rainbow Ward with your son, and that staff were kind, helpful and caring, and food incredible. We really appreciate your uplifting feedback and will pass this onto the relevant staff and wards. Best Wishes The Patient Experience Team
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Review titled Great team of professionals
Rated 5 stars out of 5
by Rachel - Posted on 19 April 2023
Visited with my husband who had severe back pain diagnosed, after investigations, due to gallstones. Had a few hours (expected and clearly displayed) to observe this great team who were sensitive to patients' needs, communicative with patients and each other and obviously enjoyed their work, evidenced by the laughter and lightheartedness brought to a well-oiled system. Thank you.
Visited Accident and emergency services on April 2023
Review titled West Suffolk Hospital
Replied on 20 April 2023
Thank you so much for taking the time to leave us a review. We are delighted to hear of your husband's positive experience and that you found staff communicative and happy. Feedback is so important to us and your uplifting comments will be shared with the relevant department. Best Wishes The Patient Experience Team
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Review titled Great team approach
Rated 5 stars out of 5
by Sue - Posted on 28 April 2023
Thank you for looking after me, I have never stayed in a hospital as a patient since I was born many moons ago! From the minute I arrived as an emergency in a & e, I was treated efficiently and extremely well. I was in excruciating pain and everyone was very helpful and did everything to get me to the right place quickly. When I arrived in Ward f5, I was treated with care and respect. There is a very positive atmosphere and it is very clean and organised. I was diagnosed after tests (the ct Team were excellent) and found a bed the same day. The nurses and ancillary staff were on hand at all times, reassuring and making sure I was comfortable. The night team were great as well through the long hours when it can get difficult. It was an anxious time but I got excellent care, the right medication and could go home much quicker than I thought possible. Great one team approach. In the unfortunate event, that I might ever have to go to hospital another time, I would be much reassured. Thank you all so much. And, His Majesty's Government - pay up, they deserve it!
Visited Emergency Abdominal Surgery on April 2023
Review titled West Suffolk Hospital
Replied on 02 May 2023
Thank you so much for taking the time to leave us a review. We are so pleased to learn of your recent positive experiences at WSH and delighted you got home sooner than expected. We really appreciate your feedback and be assured that your comments will be forwarded onto the relevant departments. With very best wishes The Patient Experience Team
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Review titled Palliative Care
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2023
I would like to thank the exceptional Palliative Care Nurse Team at the hospital, for their compassion, kindness and experience easing the pain and symptoms of my dying father, and advising us (the family) through this difficult time. Many thanks.
Visited Pain Management on March 2023
Review titled West Suffolk Hospital
Replied on 16 March 2023
Thank you for taking the time to leave us feedback. We are pleased to learn you received kindness and compassion from the Palliative Care Nurse Team - your comments will be forwarded onto them. Best Wishes The Patient Experience Team
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Review titled Great and allway helpful
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
Always available for help and advice and as expected advice is second to none I am so grateful for the help I have received
Visited Diabetic Medicine on March 2023
Review titled West Suffolk Hospital
Replied on 16 March 2023
Thank you for taking the time to leave us feedback. We are delighted to learn of your positive experiences, and that you have received great help and advice. Best Wishes The Patient Experience Team
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Review titled Really not good enough
Rated 1 star out of 5
by Elaine Kwame - Posted on 29 March 2023
My brother was admitted on Tuesday 28th March with an extremely bad leg infection and feeling very poorly. He is quite big and very tall and needs a larger sized bariatric bed which the hospital don’t appear to have. He has been told that raising his leg would help his condition but spent his first night sleeping in a chair. He has just messaged me to say he is now having to spend his second night sleeping in a chair because the bed has been ordered but has not arrived. It is not the first time this has happened as he was admitted around six weeks ago with the same condition and spent several nights in a chair then. As well as the leg infection he is waiting for a hip replacement op so is in extreme pain. Really not good enough West Suffolk Hospital. Would any of your staff expect to sleep in a chair indefinitely, especially whilst feeling so ill? Please chase this up as a bed is a basic requirement of a hospital stay.
Visited General Medicine on March 2023
Review titled West Suffolk Hospital
Replied on 30 March 2023
Thank you for taking the time to leave us feedback regarding the issues your brother is currently experiencing whilst with us for a leg infection. We are sorry to hear that he is suffering with pain whilst waiting for a specific bed to arrive. If you wish to take this further please contact our PALS Department on 01284 712555 or email them at PALS@wsh.nhs.uk. Thank you again for highlighting these issues; feedback is very important to us. Best Wishes The Patient Experience Team
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Review titled Long wait but very kind staff
Rated 5 stars out of 5
by Ann Brignull - Posted on 22 March 2023
Monday 20th at 9.45pm I went to A&E and was seen by a doctor 5.45a.m and eventually left at 6.30. The cleaners and nurses were so kind and patient in the chaos which was caused by people ordering food and treating it like a night out while others were very unwell waiting for beds. When I did see the doctor he treated me like I was his first patient Very reassuring and able to treat my Diverticulitis flare up. Thanks to everybody. I just don't know how you keep going.
Visited Accident and emergency services on March 2023
Review titled West Suffolk Hospital
Replied on 23 March 2023
Thank you so much for taking the time to leave us feedback. Although you had a long wait in A&E, we are pleased to hear that when you saw the Doctor it was a positive and re-assuring experience, and the staff in the department showed kindness and patience. Best Wishes The Patient Experience Team
Information supplied by West Suffolk NHS Foundation Trust