Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Shocking start to finish
Rated 3 stars out of 5
by Jacqueline Corcoran - Posted on 10 November 2022
Told to come in 11am on 9 November for an afternoon procedure (having waited 17 months and being hospitalised end September) to be left sat in a tiny box of a waiting room on 4 B for 5h. Only when I went to see what was happening at 3pm was told there had been an emergency. That’s fair enough but zero information. Eventually got a theatre slot. No bed available on ward. Told to get changed in what resembled a stock cupboard converted into a “changing room” with no door only a curtain pulled across, a hard slatted bench and a plastic chair to be consented. No privacy on a mixed ward. Anyone could have walked in. Very few staff available on the ward. Staff pleasant but clearly working in stressful conditions and overworked. So unfair Came back from theatre 730pm and given a room by myself thankfully. At 0745 this morning someone from a non clinical background comes round basically throwing a discharge letter at me, a few dressings and a box of codeine telling me i can go home !! I hadn’t even been given any breakfast until 845 because I’d been forgotten about after asking 3 times. Dangerous!! No information post op, until I asked to see a clinical member of staff about post op driving, diet, changing dressings etc. Diabolical. This trust is cutting very dangerous corners indeed. Couldn’t get a lift back until 1pm so was told by the non clinical woman with a clipboard to go and sit in the Transfer Lounge on another floor. Which basically consists of some more hard chairs as they’re desperate for the bed. Luckily I spoke to a sensible and sensitive member of nursing staff who very kindly organised a taxi for me, explained all the answers to the clinical discharge I should have got in the first place. On leaving the ward two other members of staff (nursing staff ) carrying in a row of waiting room chairs to seat those waiting for procedures - not even facilities management staff What once was a brilliant hospital has gone quickly downhill since the last time I was a patient in December 2021. This is not the fault of the nursing staff who are excellent and care deeply but are under severe pressure. I hold the leadership of the hospital to blame (many who are from non clinical backgrounds). My experience was unsafe. Largely upon discharge and should not be left to administrative staff who know little about conditions or post op care. I will be writing to Patient Advisory Liaison Service and the Chief Exec.
Visited General Surgery on November 2022
Review titled Whiston Hospital
Replied on 11 November 2022
Good morning Jacqueline, thank you for taking the time to provide feedback on your experience at Whiston hospital. We are sorry to hear that your experience was negative and would like to apologise for the upset that has been caused. The ward matron will contact you to discuss your concerns. Wishing you a speedy recovery.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Joan Davies - Posted on 18 January 2023
I would like to say a big thankyou to all the staff at the endoscopy dept, general surgery dept & colorectal nurses. Within 2 weeks of receiving the shock diagnosis of bowel cancer at the end of nov 22 I had a ct scan, met the surgeon & had my operation before xmas 22. Thankyou to nurses on wards 4b & ward 4c. The speed & professionalism of everyone involved is a true testament of how the nhs works. Because of them all, my prognosis is very good. Thankyou
Visited Diagnostic Endoscopy on November 2022
Review titled Whiston Hospital
Replied on 19 January 2023
Hi Joan, thank you for taking the time to provide feedback on your recent experience in endoscopy and wards 4B 4C at Whiston Hospital, we are glad to hear that you have had an positive experience . We will make sure that we pass your feedback to the departments that you have mentioned and wish you a good recovery.
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Review titled Worst A&e, rudest staff
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
Was admitted 7:30pm tonight, it is now 1:30am, 6 hours later. I have not been seen by one person, not even been offered a water. I gave birth 2 days ago and have my baby with me who has been stuck in his car seat for 6 hours
Visited Accident and emergency services on November 2022
Review titled Whiston Hospital
Replied on 14 November 2022
Hello, thank you for taking the time to provide feedback on your experience at Whiston Hospital. We are sorry to hear that you have had a poor experience and a long wait in the ED Department. Unfortunately, your feedback has been submitted anonymously and without your personal details we are unable to look into this for you. If you would like us to look into your concerns, please contact the PALS Team via email: pals@sthk.nhs.uk or telephone 0151 4301376 where they will be happy to help you. If you highlight yourself to a member of staff, they will ensure that you have facilities for your newborn son.
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Review titled Thank you for everything
Rated 5 stars out of 5
by Denitsa Ivanova - Posted on 05 December 2022
You saved my baby and you gave me a reason to live! Until the last moment we tried to have it delivered natural but because of complications it had to be through c cection. I know how lucky I am and I'm very happy and grateful that I chose this hospital. The whole team, pre and after birth were amazing. My baby had treatment and I was able to stay beside him. I learned so much from the staff around me, it was like a school for mommy's! Now he is breastfeeding, happy, and everything I know is because of you! Thank you again, may God bless the whole team and see you again in future!
Visited Maternity services on November 2022
Review titled Whiston Hospital
Replied on 28 December 2022
Morning D I, Firstly apologies for the delay, your feedback posted on the 5/12/2022 was only received by the team yesterday. Thank you for taking the time to provide feedback on you and your baby's recent experience at Whiston Hospital. We are glad to hear that you have had such a positive experience. We will ensure that the obstetric team receive your feedback.
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Review titled Great Caring and Professional Service
Rated 5 stars out of 5
by Peter Millward - Posted on 23 October 2022
Attended a&e 15/10/22 at about 1800hrs after a 6ft fall in my garage on to a concrete floor. Nurses were prompt to assess my condition and symptons and I was then seen by an excellent a&e doctor who made a detailed assessment, I had a cti scan and an x-ray and a blood sample taken. I have now been contacted as promised to have a MRI scan. Great Service and I was released by 2100hrs. I was very impressed.
Visited Accident and emergency services on October 2022
Review titled Whiston Hospital
Replied on 24 October 2022
Hi Peter, thank you for taking the time to provide feedback on your recent experience at Whiston Hospital. We are glad to hear that you have had an excellent experience. We will make sure that we pass your feedback to the Emergency team Department. Wishing you a speedy recovery.
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Review titled Brilliant care
Rated 5 stars out of 5
by Jennie - Posted on 27 October 2022
Had to visit A&E with my grown up daughter tonight. A&E was very busy, however the care all staff gave my daughter and the other patients was exceptional. I would like to thank all the staff.
Visited Accident and emergency services on October 2022
Review titled Whiston Hospital
Replied on 28 October 2022
Hi Jenny, thank you for taking the time to provide feedback on your recent experience in ED. We will ensure your feedback is shared with the team and we wish your daughter a speedy recovery.
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Review titled Benchmark for the NHS
Rated 5 stars out of 5
by Duncan - Posted on 08 October 2022
My visit to this hospital was a surprise due to my previous experiences at other NHS facilities. From parking the car to leaving one hour later. The staff in the department I visited (prosthetics) where excellent, helpful and friendly. More importantly they where efficient and professional. Having worked in the pharmaceutical industry, I must also comment on the cleanliness of the general hospital. Everywhere in the building appears clean and well maintained. A credit to all the staff.
Visited Orthotics and Prosthetics on October 2022
Review titled Whiston Hospital
Replied on 10 October 2022
Good-morning Duncan, thank you for taking the time to provide feedback on recent experience. We are pleased that your visit to the hospital was smooth and efficient. We will pass on your feedback to the prosthetic team. Wishing you a speedy recovery.
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Review titled Amazing Hospital
Rated 5 stars out of 5
by Gary Brownrigg - Posted on 01 November 2022
Yesterday I attended Whiston Hospital Endoscopy Unit for a gastroscopy and colonoscopy. I would like to thank all the staff involved in my investigations, really couldn't thank them enough. From walking in, though a little nervous, I was put at ease. I was offered anything I needed to help with the procedures, but chose local anaesthetic for gastroscopy , gas and air for colonoscopy. Everything was explained to me and felt totally reassured. Then, during both procedures, all staff were reassuring, friendly and professional. I feel I made the right choices regarding sedation. Yes, a little uncomfortable, but nothing more. Would do the same again. Off to recovery, where again, everything was explained to me and staff were fantastic. We are so lucky to have Whiston Hospital as our hospital. Always immaculate and amazing staff. Please thank the unit concerned from me. Thank you......
Visited Gastrointestinal and Liver services on October 2022
Review titled Whiston Hospital
Replied on 02 November 2022
Hi Gary, thank you for taking the time to provide feedback on your recent experience at Whiston Hospital. We are glad to hear that you have had a positive experience. We will make sure that we pass your feedback to the endoscopy team that looked after you. Wishing you a speedy recovery.
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Review titled Great Care
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2022
Attended A&E was triage quickly , by 2 lovely members of staff . Very well organised rooms to move you too in regards your stages of assessment. Sandwiches / tea and coffee provided during my wait also at tea time which was very much appreciated. District Doctor and Nurse who attended to me on the ward I was on for a few hours were fabulous and caring and compassionate. Thank you for taking care of me . 😊
Visited Accident and emergency services on September 2022
Review titled Whiston Hospital
Replied on 05 September 2022
Hi, thank you for taking the time to provide feedback on your recent experience at Whiston Hospital, we are glad to hear that you have had an excellent experience . We will make sure that we pass your feedback to the ED team. Wishing you a speedy recovery.
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Review titled One of the worst
Rated 1 star out of 5
by Tim Harris - Posted on 02 September 2022
After waiting over a week and occupying a bed in that time I'm still waiting to be discharged. After being told issues have been resolved at 10:00am I'm still waiting for this mornings ward round and it's now 17:45 and still no sign. I know I'm not the only patient here but after been given the news that the cancer has returned I'd have expected a little more empathy and care. I have little enough time left without having to wait another weekend all because of a poor attitude to patient care. Literally God help anyone under the care of this attitude.
Visited General Medicine on September 2022
Review titled Whiston Hospital
Replied on 05 September 2022
Hi Tim, thank you for taking the time to provide feedback on your recent experience at Whiston Hospital, we are sorry to hear that you have had a poor experience . The speciality matron has looked into your concerns on your behalf and will contact you directly.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust