Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you for great nursing
Rated 4 stars out of 5
by Nick Taylor - Posted on 27 September 2022
My mum had a bad fall resulting in a broken nose and facial injuries. Accident and Emergency is a horrible waiting experience. But, I want to thank your team, particularly the triage nurse and minor injuries nurse on duty last Thursday night who were amazing in their professionalism, communication, sense of humour, and in providing reassurance and care. Please commend them.
Visited Accident and emergency services on September 2022
Review titled Whiston Hospital
Replied on 27 September 2022
Hi Nick, thank you for taking the time to provide feedback regarding your mums recent attendance to ED. We are pleased that your experience was made a little easier for you and your mum by the team on duty and we will ensure that your feedback is passed to them. Wishing your mum a speedy recovery.
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Review titled Fantastic patient support and care
Rated 5 stars out of 5
by Neil Yates - Posted on 25 August 2022
Attended an outpatients clinic with my spritely 96 year old mother yesterday. The skin cancer care team were fantastic. The care and understanding shown by the lead consultant and the nurse during the explanation of the diagnostic screening results and possible future treatment was exemplary. Thank you.
Visited Plastic surgery on August 2022
Review titled Whiston Hospital
Replied on 25 August 2022
Hi Neil, thank you for taking the time to provide feedback on your recent experience with your mum at Whiston Hospital, we are glad to hear that you have had an excellent experience . We will make sure that we pass your feedback to the team. Wishing your mum a speedy recovery.
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Review titled No service
Rated 3 stars out of 5
by Tim Harris - Posted on 08 September 2022
Took the best part of two weeks for any resolution, even then things were missed. On the last day I waited for the morning ward round, I asked a few times but didn't want to be a nuisance, I was waiting to be discharged, this didn't happen and after 5:00pm was told the doctor had gone home. After a lot of chasing up I was able to get a doctor to read up on the notes and with some hectic activity one of the nurses were able to get my discharge medication, by this time there was only 15mins left to spare. On reading the discharge notes they stated that all that was needed were a read through of notes. This could've been done before 10:00am. Why didn't the doctor do this then, we'll probably never know. Whatever the excuse it appears to be down to a lethargic attitude towards the patient.
Visited Urology on August 2022
Review titled Whiston Hospital
Replied on 08 September 2022
Good afternoon Tim, thank you for taking the time to provide further feedback on your experience at Whiston hospital. As per our earlier response, and as promised, both the speciality matron and the patient experience team have tried multiple times without success to contact you directly via the telephone to discuss your concerns. If you would like take the opportunity to discuss this further please contact the patientexperienceteam@sthk.nhs.uk who will be able to arrange this for you
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Review titled What a day, what a team
Rated 5 stars out of 5
by Vicky Vey - Posted on 17 August 2022
After a 3 hour drive arrived early, from outset everything good, my friend had to park in disabled bay to take me up to Ward 3a she spoke to reception who said that was fine took her reg no said they would let security know and was very helpful and friendly. Up on the ward for me from the minute I arrived everything was efficiently organised and everyone from the lady who was cleaning the room right up to the Professor who performed my op treated me with courtesy and kindness, nothing was too much trouble and I not only felt cared for but loved. What a team I can't thank you all enough. I do hope that everyone in every department that looked after me will get to see this. I finally arrived home at 10.45pm a long day but worth the journey I felt I was in the very best place.
Visited Dermatology on August 2022
Review titled Whiston Hospital
Replied on 17 August 2022
Hi Vicky, thank you for taking the time to provide feedback on your recent experience on ward 3A at Whiston Hospital. We are glad to hear that you have had an excellent experience . We have an excellent dedicated workforce that we are very proud of. We will share your feedback with the ward team on your behalf. Wishing you well with your recovery.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Paul - Posted on 02 August 2022
As a last resort, Had to take my self to A and E. After having no luck with the doctors. The whole process was very professional caring, also speedy. Came away very reassured. Five star service from Triage to Exit. Well Done
Visited Accident and emergency services on August 2022
Review titled Whiston Hospital
Replied on 03 August 2022
Hi Paul, thank you for taking the time to provide feedback on your recent experience In ED at Whiston Hospital, we are glad to hear that you were very happy with the quality of care provided. Wishing you a speedy recovery.
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Review titled A Truly Brilliant Team In Such A Beautiful Hospital.
Rated 5 stars out of 5
by Tim Gillam - Posted on 16 August 2022
Outstanding service with professional friendly helpful staff on hand everytime to guide me through my treatments step by step & making sure I understood what is happening or going to happen. They are all a true credit to there Professions in the NHS & yet again makes me feel very positive of what an amazing service and health care establishment we have in the United Kingdom 🇬🇧 & just how blessed we are to have so many wonderful highly educated caring professionals to look after our health from the moment we are born until the day we depart we are so lucky to have this service and can't thank you all enough for how I've been well treated everytime & so it may continue for many more generations to come Huge Well Done To You All & The Very Best Of Health, Wealth & Happiness For Many Years To Come... Thank You xx
Visited Plastic surgery on August 2022
Review titled Whiston Hospital
Replied on 16 August 2022
Hi Tim, thank you for taking the time to provide feedback on your recent experience at Whiston Hospital. We are glad to hear that you have had an excellent experience and would be confident to return to our hospital in the future. We have an excellent dedicated workforce that we are very proud of. Wishing you well with your recovery.
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Review titled Excellent Professional service
Rated 5 stars out of 5
by John Fletcher - Posted on 19 August 2022
From start to finish the experience my elderly mum and myself received were totally professional, timely and effective. Everything possible was done to relieve her pain and distress. We raised a number of things and these were dealt with in thoughtful way. As non professionals we were treated excellently - with regards to the medical care and our social care. Every member of staff took the trouble to ask mum and me how they could assist, in many cases offering unsolicited help and support.
Visited Accident and emergency services on August 2022
Review titled Whiston Hospital
Replied on 22 August 2022
Hi John, thank you for taking the time to provide feedback on your recent experience at Whiston Hospital, we are glad to hear that yourself and your mum have had an excellent experience We have an excellent dedicated workforce that we are very proud of. If you let the patientexperienceteam@sthk.nhs.uk know which wards and departments cared for your mum, we will be able to share your feedback directly with them. Wishing your mum well with her recovery.
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Review titled excellent care
Rated 5 stars out of 5
by Robert Reid (Joe) - Posted on 28 July 2022
from the moment I arrived till the moment I left, the orthopaedic staff and the whole team from 3e were outstanding. they were professional, caring and extremely hard working despite being short staffed. they informed me of everything that was happening or going to happen, their communication was excellent. During the two hottest days every recorded in this country, their care never faltered and my family and I are extremely grateful to them.
Visited Orthopaedics on July 2022
Review titled Whiston Hospital
Replied on 29 July 2022
Hi Robert, thank you so much for taking the time to share your recent experience on ward 3E. We are delighted to hear that you had a positive experience . We will ensure that your comments are passed on to the orthopaedic team and the staff on ward 3E. Wishing you a speedy recovery.
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Review titled Excellent care and dedication
Rated 5 stars out of 5
by Manxie - Posted on 02 August 2022
Thank you so much Ward 3 Trauma and Orthopaedics for looking after me and patching me up after my fall which left me with a exposed bone finger dislocation. The treatment I received from the Doctor and Physiotherapist were fantastic. I cannot thank them enough, but also the whole team who provided such a calm, professional, personal and friendly service in my care whilst I was there. They are a credit to their profession and the hospital. Hopefully you will pass this on to them and recognise their contributions Thank you all.
Visited Orthotics and Prosthetics on July 2022
Review titled Whiston Hospital
Replied on 03 August 2022
Hi Maxine, thank you for taking the time to provide feedback on your recent experience on ward 3E at Whiston Hospital. We are glad to hear that you have had an excellent experience. We will pass your feedback to the team. Wishing you a speedy recovery.
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Review titled Kind and considerate care
Rated 5 stars out of 5
by Jenny Stonehouse-Turner - Posted on 02 August 2022
My dad was admitted to ward 5b for end of life care. The staff were amazing, without exception every member of staff treated my dad with such compassion and dignity. The caring also extended to family members who were with my dad around the clock. The ward staff were lovely and the palliative care staff made sure my dad was comfortable at all times. Even sending his hearing aid off for repair! Above and beyond at every step. Our heartfelt thanks to each and everyone. We will be forever grateful. ❤️
Visited Geriatric Medicine on July 2022
Review titled Whiston Hospital
Replied on 03 August 2022
Hi Jenny, thank you for taking the time to provide feedback on your recent experience on ward 5B especially at such a difficult time for you. We are glad to hear that you had the reassurance that your dad was in caring hands. We will pass your feedback to the teams you have mentioned. Take good care of yourself.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust