Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiston Hospital.
Reviews
-
Review titled Paramedics exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Thankyou for the wonderful attention given to my family member this afternoon we were told the ambulance would be 40 minutes and it did arrive in 40 minutes. The care they provided was 1st class thankyou paramedics your doing amazing job it's so appreciated.
Visited Accident and emergency services on October 2023
Review titled Whiston Hospital
Replied on 11 October 2023
Hello, thank you for taking the time to provide your feedback. Unfortunately the paramedics do not fall under Mersey & West Lancashire NHS Teaching Hospitals. We have shared your feedback with NWAS using their website https://www.nwas.nhs.uk/contact-us/compliments/
-
Review titled shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
i've had to go into hospital 3 times this week once by ambulance due to excruciating pain in my lower abdomen and back. it's been a nightmare to get scans and been waiting more than 8 hours at a time in a&e. they have sent me home each time for me to have to be rushed straight back in due to unbearable pain, they told me to go home and put a hot water bottle on it because the pains didn't fit into 1 category so they didn't have a clue what was wrong basically. finally i seen a doctor who actually helped he figured it was kidney problems and booked me a scan for the next day. i rang up my gp as i was told to see where the scan would be they informed me they are unable to do the scan and i would have to go and wait in a&e again or wait till monday (it was thursday) none of the nurses or doctors have any sympathy or time of day for anyone. if you are thinking of going to this hospital i would highly recommend that you don't it's an absolute joke.
Visited Accident and emergency services on October 2023
Review titled Whiston Hospital
Replied on 30 October 2023
Thank you for taking the time to provide feedback on your recent experience. We are sorry that your recent visit to Whiston hospital has not met your expectations. Since your feedback has been posted anonymously, it is impossible to look into the circumstances of this for you. If you would like us to do that please contact pals@sthk.nhs.uk 01514301376 and someone will be happy to do that for you. We hope you have started to feel better.
-
Review titled Wonderful
Rated 5 stars out of 5
by Karen - Posted on 04 September 2023
Absolutely amazing treatment for my daughter today, she is 5 and needed some dental extractions. The team were compassionate and understanding. Overall just amazing and really looked after us!
Visited Children's & Adolescent Services on September 2023
Review titled Whiston Hospital
Replied on 05 September 2023
Hi Karen, thank you for taking the time to provide feedback on your daughters recent dental treatment at Whiston Hospital, it is much appreciated. We are pleased that you have both had a positive experience and outcome. It must have been a very anxious time for you both. We will ensure that we pass your feedback to the team that you have mentioned. Tell your daughter how brave we all think she is. Wishing her a full and speedy recovery.
-
Review titled Consistently good treatment
Rated 5 stars out of 5
by KAB - Posted on 04 October 2023
I received excellent treatment in the emergency dept. I was triaged very quickly and didn't have to wait long to see a doctor. The doctor was extremely thorough, kind and professional and I felt that I was getting the best possible help. Every member of staff I encountered was very caring and I don't think anything could have been improved.
Visited Accident and emergency services on September 2023
Review titled Whiston Hospital
Replied on 05 October 2023
Hello, thank you so much for taking the time to provide feedback following your attendance to the Emergency Department; we are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff.
-
Review titled Amazing!!
Rated 5 stars out of 5
by Kate Owens - Posted on 14 August 2023
Myself and my daughter visited today , and I cannot thank them enough, very professional and put me at ease and my daughter was made to feel very comfortable right away and was very calm and it was all down to the lovely staff.
Visited Children's & Adolescent Services on August 2023
Review titled Whiston Hospital
Replied on 15 August 2023
Hi Kate, thank you for taking the time to provide feedback on your recent daughters attendance at Whiston Hospital, it is much appreciated. We are pleased that you have both had a positive experience. In order to share your feedback with the correct team, we will need to know which Department you visited. If you could contact the patientexperienceteam@sthk.nhs.uk letting us know we will be able to pass on your feedback further. Wishing your daughter a speedy recovery.
-
Review titled Mersey Burn Unit 🖤
Rated 5 stars out of 5
by Stanimira - Posted on 10 September 2023
Whiston hospital was the most secure place where I was feeling with my burns. Lovely and professional staff! Ward 4d,there is something special for me which will remind me for my healing and life lessons! Be safe everyone. Love you!
Visited Accident and emergency services on August 2023
Review titled Whiston Hospital
Replied on 11 September 2023
Hi Stanimira, Thank you for taking the time to provide feedback about your recent experience on 4D, it is much appreciated. We are pleased that your experience has been made a little easier by the staff that cared for you. We will pass your feedback directly to the team and wish you a full holistic recovery.
-
Review titled Care
Rated 5 stars out of 5
by Claire Black - Posted on 31 August 2023
my mum is on ward 3d. we got told by a consultant my mum only had days/weeks to live and to be prepared for the worse. my mum has been in hospital for 6 weeks and has shown improvement with function coming back into her liver. one question I would like answers for is why we got told the worst ? this had a massive effect on her children and caused emotional stress. the carers on the ward are out of this world and are amazing and don’t get enough credit for what they do day by day … every single one of them carers are absolute angels and deserve so much more pay… they never complain. we owe a lot to them wonderful ladies. my mum has and is in the best care. we just want answers to why we were told mum doesn’t have long to live, and now they are sorting out occupational therapy for my mum to have physio to get her home. It’s an emotional rollercoaster for everyone.
Visited Gastrointestinal and Liver services on August 2023
Review titled Whiston Hospital
Replied on 01 September 2023
Good morning Claire, Thank you for taking the time to get in touch. We are sorry that your mum and family are having such a difficult and distressing time at the moment but are pleased that you are happy with care and treatment. We would like to get you the answers to your questions but this would not be the forum to do that for you. Please contact the patientexperienceteam@sthk.nhs.uk with your mums details and I will personally help you.
-
Review titled Exceptional service
Rated 5 stars out of 5
by Tony Jennion - Posted on 14 August 2023
my partner was suffering chest pains, on arriving at a&e we where treated promptly and very professionally, after tests were carried out we eventually moved to sdec then onto 1b where once again we where treated exceptionally well by all staff, catering, nurses & doctors, the staff are a credit to the hospital. I would like thank everyone involved.
Visited Accident and emergency services on August 2023
Review titled Whiston Hospital
Replied on 16 August 2023
Hi Tony, thank you for taking the time to provide feedback on your partners attendance at ED and 1B in Whiston Hospital, it is much appreciated. We are pleased that you have both had a positive experience. We will pass your feedback to the team. Wishing your partner a speedy recovery.
-
Review titled Fantastic hospital
Rated 5 stars out of 5
by MARK WHITE - Posted on 17 August 2023
This was my first time as a patient at this hospital. The hospital is very clean, friendly and modern. Throughout my stay, from catering staff, nurses, cleaners and doctors? They were all patient friendly, reassuring and came across very happy in the work that they do. I would like to apologise to the NHS and the hospitals for a small percentage that come across rude and ungrateful. I stayed for 3 nights and the level of care and treatment was gold standard. I’m more than sure the high level of care is mirrored throughout the hospital. Thanks.
Visited Plastic surgery on August 2023
Review titled Whiston Hospital
Replied on 18 August 2023
Hi Mark, thank you for taking the time to provide feedback on your recent admission at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience. In order to share your feedback with the correct team, we will need to know which ward you you were admitted to. If you could contact the patientexperienceteam@sthk.nhs.uk letting us know we will be able to pass on your feedback to the team. Wishing you a speedy recovery.
-
Review titled Great Practice
Rated 5 stars out of 5
by Jill Walker - Posted on 25 August 2023
I just wanted to say a massive thank you to the nurse who dealt with me in A & E and the ENT doctor who preformed a procedure on me the same day. Both where absolutely amazing. At my follow up appointment I saw another amazing nurse, the doctor who performed the procedure and his superior. Once again they all made me feel at ease and guided me through my appointment. I can't thank all the staff I have dealt with over the past few days enough reception staff included. Well done everyone, and thanks again.
Visited Ear, Nose & Throat on August 2023
Review titled Whiston Hospital
Replied on 29 August 2023
Hi Jill, thank you for taking the time to provide feedback on your recent treatment at Whiston Hospital, it is much appreciated. We are pleased that you have had a positive experience and outcome. It must have been a very scary time for you. We will ensure that we pass your feedback to the teams that you have mentioned. Wishing you a full and timely recovery.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust