Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Clare - Posted on 23 November 2023
My Dad attended the out patient department for a recheck appointment. He was in an enormous amount of pain due to his cancer which makes it very difficult for him to sit on a chair. There was a lovely porter who immediately alerted the nursing team to his distress and a bed and room was organised for him within minutes. The consultant visited him in this room and the phlebotomist also came to him to minimise his discomfort. After his appointment, the porter took him all the way back to my car in a wheelchair. All of this was done without having to ask. Everyone was so compassionate with him, and it was done in a light caring manner to minimise embarrassment. I can’t tell you how much it was appreciated. Thank you
Visited Haematology on November 2023
Review titled Whiston Hospital
Replied on 24 November 2023
Hello Clare, Thank you so much for sharing your feedback regarding your dad's recent visit. We are so pleased to hear that the porters were able to support your dad. We will ensure this is shared with the porter and if you could please let us know what speciality your dad was seeing, we will ensure that your feedback is also shared with the speciality he attended, you can email patientexperienceandedi@sthk.nhs.uk Wishing you and your dad all the best. Take care, Patient Experience & Inclusion team
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Review titled Friendly helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Went in with a really sore knee was seen to as quickly as possible, had a X-ray got results in about 45 mins nurse was so nice explained everything properly to me what was wrong, gave me my medication and booked me in for a review once my swelling has gone down as was really swollen. Gave lots of advice of what to do at home. Was a lovely nurse at a & e helped me a lot thank you so much 😊
Visited Accident and emergency services on November 2023
Review titled Whiston Hospital
Replied on 22 November 2023
Hello, thank you so much for taking the time to provide your feedback following your attendance to the Emergency Department and Radiology; we are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff. Take care, Patient Experience & Inclusion Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Isla - Posted on 25 November 2023
My daughter refused to take the sleeping gas at the last second and although her behaviour still haunts me, I can’t thank the staff enough for being so patient and coming up with all the different ways to talk to her. My head was in pieces trying to work out where the sudden fear and from but staff stayed calm, professional and supportive throughout. I wanted to apologise to them for what we put them through and thank them for trying so hard for Isla - she now fully regrets her decision and wishes she’d have listened to you now.
Visited Children's & Adolescent Services on November 2023
Review titled Whiston Hospital
Replied on 28 November 2023
Hi, thank you for taking the time to provide feedback on your recent experience with your daughter and in particular our amazing staff. We are sorry to hear that the attendance was very traumatic for you both. We would like to be able to share your feedback with the team but you didn't specify which Department treated your daughter. If you would like us to do this please email the patientexperienceandinclusionteam@sthk.nhs.uk and we will be happy to do this for you. We hope that Isla is making a good recovery.
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Review titled Superb Teamwork...
Rated 5 stars out of 5
by James Page - Posted on 15 November 2023
From my initial procedure at St.Helens Hospital in early September, right through to my ongoing weekly treatments at the 'Dressings Clinic' the clerical & medical staff have been excellent. Despite the huge numbers of patients and demand for services, they have been cheerful, friendly and supportive. So often, NHS staff only get to hear complaints, which can be very demoralising. The nursing staff and doctors took time to explain everything that took place with my treatment. Many thanks indeed and 'keep up the good work'.
Visited Plastic surgery on October 2023
Review titled Whiston Hospital
Replied on 16 November 2023
Hello James, thank you so much for taking the time to provide your feedback. We are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff. Take care
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Review titled Paramedics exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
Thankyou for the wonderful attention given to my family member this afternoon we were told the ambulance would be 40 minutes and it did arrive in 40 minutes. The care they provided was 1st class thankyou paramedics your doing amazing job it's so appreciated.
Visited Accident and emergency services on October 2023
Review titled Whiston Hospital
Replied on 11 October 2023
Hello, thank you for taking the time to provide your feedback. Unfortunately the paramedics do not fall under Mersey & West Lancashire NHS Teaching Hospitals. We have shared your feedback with NWAS using their website https://www.nwas.nhs.uk/contact-us/compliments/
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Review titled shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
i've had to go into hospital 3 times this week once by ambulance due to excruciating pain in my lower abdomen and back. it's been a nightmare to get scans and been waiting more than 8 hours at a time in a&e. they have sent me home each time for me to have to be rushed straight back in due to unbearable pain, they told me to go home and put a hot water bottle on it because the pains didn't fit into 1 category so they didn't have a clue what was wrong basically. finally i seen a doctor who actually helped he figured it was kidney problems and booked me a scan for the next day. i rang up my gp as i was told to see where the scan would be they informed me they are unable to do the scan and i would have to go and wait in a&e again or wait till monday (it was thursday) none of the nurses or doctors have any sympathy or time of day for anyone. if you are thinking of going to this hospital i would highly recommend that you don't it's an absolute joke.
Visited Accident and emergency services on October 2023
Review titled Whiston Hospital
Replied on 30 October 2023
Thank you for taking the time to provide feedback on your recent experience. We are sorry that your recent visit to Whiston hospital has not met your expectations. Since your feedback has been posted anonymously, it is impossible to look into the circumstances of this for you. If you would like us to do that please contact pals@sthk.nhs.uk 01514301376 and someone will be happy to do that for you. We hope you have started to feel better.
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Review titled Rude personnel
by Liena - Posted on 25 February 2025
When you go to A&E everywhere you see posters No Abuse to a Personnel! But what about personnel abusing patients? After my stay in hospital I’m scared now to go to see any doctors as how I was treated. It all started with chest pain and hands twisted and locked in weird painful positions, feeling like loosing a balance. Went few times and had done blood tests, ECG and got told there is nothing wrong, you probably got a virus go home. Nurse told me only come back if it gets worse and made me feel like I’m faking my symptoms. After few visits was kept in hospital corridor to be sent for a bed in cardiology as apparently in resting position heart can’t be 120. I had been given blood thinners but nothing what would slow my heart, stayed few days in corridor. One day in corridor my blood pressure jumped 180/130 I felt like my heart will explode, there was a doctor sitting to next bed patient, I said that I feel very bad and I was ignored. Patient said to doctor to come and help me to what he said it’s nothing serious and pulled an angry face on me and didn’t helped, after few minutes there was a nurse who did a routine checks and did mine, packed me on a chair and rushed me to intensive care where I stayed over night, where my heart raced like crazy and I was in pain. Didn’t had any medications given again and got said they don’t know why my heart is racing and I will be sent to cardiology ward. Then I met first cardiologist who did check up and said everything is fine, but got given propranolol to slow heart and lower pressure. What have a relief. But the check up didn’t went smooth, I was looked on angry, said to me why I’m so stiff, relax, like I’m faking a symptoms in a very rude manner, even nurses agreed to that after he left as I bursted in tears. My hands was still locked and my feet could move properly. I was done different tests and they said heart is fine, I was done a lots of blood tests, but nobody didn’t explained me what are they doing. After week in hospital I did self discharge as they said it could be neurological and that if I will stay in hospital an other 2 weeks I might be seen by neurologist. But my son was waiting for me st home. After discharge tried to contact cardiology of tests what was done, never got reply and my gp didn’t got test results in system as they were not shared with him. After 1 year of waiting got a neurology appointment where I’m diagnosed with Dystonia/dyskinesia. Went privately to Cardiologist where I got diagnosed with Tachycardia. My question is why neurological patient is treated like I’m faking symptoms. I genuinely didn’t knew what’s going on with me. My answer to you is Don’t abuse patients as well! It took me 1,5 of years to get over trauma but a fear to see doctors I still have!
Visited Accident and emergency services on September 2023
Whiston Hospital has not yet replied.
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Review titled Awful treatment
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
Waters broke on the Monday went in after being unable to get comfortable and was sat on the toilet with the urge to push all night. Sent home 5 times being told ‘come back when you can’t talk then you’ll be in labour the pain will be so severe’ sent home then told if came back I’d get induced so I said just induce me was booked for 11am the next day (3 days after my waters had broke) and was found to have a temp over 40 and rushed to the delivery suite where the babies head could be seen and I was fully dilated (like I’d been saying for days) never got to the stage where couldn’t talk and the contractions never reached painful but had a traumatic experience which ended in a third degree tear and an episiotomy and forceps all because to be in labour “you can’t talk you’re in so much pain”. Was even asked if I’m sure hadn’t urinated and it wasn’t my waters? have no confidence in the midwife service here but the surgery team were great. After giving birth at 7pm ( arrived at 11) had had no food and asked for some toast was starving after labour, being awake for hours and then surgery and was told no but could have a sandwich which was ham. Explained I’m vegetarian and told there’s nothing they have. So the day went over 48 hours without food. begrudge coming back again for any subsequent pregnancies.
Visited Maternity services on September 2023
Review titled Whiston Hospital
Replied on 01 October 2024
Thank you for taking the time to provide feedback about your recent experience with our Maternity services. You have describe an experience that is unacceptable and falls short of the service we aim to provide. We want the opportunity to investigate this matter but to enable us to do this, we require your details and the specific date and time you were in hospital, this will not affect your ongoing care. Please get in touch with team on patientexperienceandedi@sthk.nhs.uk and someone will help you.
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Review titled Wonderful
Rated 5 stars out of 5
by Karen - Posted on 04 September 2023
Absolutely amazing treatment for my daughter today, she is 5 and needed some dental extractions. The team were compassionate and understanding. Overall just amazing and really looked after us!
Visited Children's & Adolescent Services on September 2023
Review titled Whiston Hospital
Replied on 05 September 2023
Hi Karen, thank you for taking the time to provide feedback on your daughters recent dental treatment at Whiston Hospital, it is much appreciated. We are pleased that you have both had a positive experience and outcome. It must have been a very anxious time for you both. We will ensure that we pass your feedback to the team that you have mentioned. Tell your daughter how brave we all think she is. Wishing her a full and speedy recovery.
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Review titled Consistently good treatment
Rated 5 stars out of 5
by KAB - Posted on 04 October 2023
I received excellent treatment in the emergency dept. I was triaged very quickly and didn't have to wait long to see a doctor. The doctor was extremely thorough, kind and professional and I felt that I was getting the best possible help. Every member of staff I encountered was very caring and I don't think anything could have been improved.
Visited Accident and emergency services on September 2023
Review titled Whiston Hospital
Replied on 05 October 2023
Hello, thank you so much for taking the time to provide feedback following your attendance to the Emergency Department; we are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust