William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
My father had to attend after a nasty fall and head wound needing significant stitching. He received excellent care from both the doctor who assessed him and nurse from the Maxillo-Facial unit who undertook the stitching. Thank you!
Visited Accident and emergency services on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 20 January 2023
Thank you for taking the time to give your feedback about the treatment your father received at William Harvey Hospital, from both the doctor and Maxio-Facial nurse. Your comments will be shared with the team. We wish your father well for his recovery.
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Review titled MRI unit, Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
I had to have MRI and the 3 staff members were extremely kind and helpful, as yet not had results and still feeling very unwell, I thank them for taking care of me.
Visited Diagnostic Imaging on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 08 December 2022
Thank you for taking the time to share your feedback on the positive experience you had when having an MRI at William Harvey Hospital. Your comments will be shared with the team.
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Review titled Excellent service
Rated 5 stars out of 5
by Elizabeth Atkinson - Posted on 03 December 2022
First ever visit to A & E and I was extremely happy with excellent and courteous treatment I had. People are so quick to post negative comments and watching last night I could see just hard they all work . Okay you may have to wait few hours but at the end of the day you will be seen and treated. My hat is off to all.
Visited Accident and emergency services on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 08 December 2022
Thank you for taking the time to give feedback about your positive experience at William Harvey Hospital A&E. This will be shared with the team there.
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Review titled great practive
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
I was rushed to this hospital from dartford after heart attact. I was taken straight to unit to have a stent put in which they completed and saved my life along with the ambulance crew. I has taken up to the ward in cardiac care unit and stayed for 3 days, and looked after very well by nurses and doctors. Thank you. I hope not to be seen again but if anything happens again I know i be looked after.
Visited Cardiology on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 12 December 2022
Thank you for taking the time to tell us about your recent positive experience at William Harvey Hospital. Your comments will be shared with the team. We wish you a continued good recovery.
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Review titled Amazing doctors and nurses
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
My mother in law was taken into your hospital just after Christmas and the staff from nurses, doctors to the domestic staff and porters were so friendly and helpful and just a credit to the hospital. They were run off their feet but still they were smiling and happy. Thank you to all in the a and e department
Visited Accident and emergency services on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 03 January 2023
Thanks for taking the time to tell us about your mother-in-law's experience. Your kind words are very much appreciated and will be shared with the team. We wish your mother in law a speedy recovery.
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Review titled Total lack of contact
Rated 2 stars out of 5
by Sarah - Posted on 05 January 2023
My husband was taken to A&E 30/11/22 as a result of liver damage, after 8 days on AMU (during which he was given a stomach drain) he was moved to Kings as there were no beds available on Gastro. Despite numerous calls to the ward and personal requests that they relay information directly to me as well as my husband, due to his short term memory loss, I have been contacted once to advise that he had had a fall. I also witnessed him have a fall and was assured that I would get a call after his MRI. 6 hours later I rang him and he had had the scan and the results and still no one had contacted me. 5 weeks on, we are still completely uninformed on what his current health is, what is causing concern to keep him in so long or what the next steps are in his recovery. And due to the falls, he is not allowed to leave his bed unless in a wheelchair and accompanied by a member of staff but isn't being given any physio to help strengthen his muscles to avoid future falls, nor is anyone talking to him about his increasing levels of depression. All that being said, I find the staff are friendly (tho very overworked) they just don't seem to have any answers when asked about his condition or be able to give me the name or put me in contact with someone that can answer me. Please understand that I do appreciate everything that they are doing to help him and that they are being pulled in a million directions all at once, but it does nothing for family members that don't live locally, are working and reliant on trains(!), trying to reassure young children that daddy will come home soon(ish) and we'll do a proper Christmas then.
Visited Gastrointestinal and Liver services on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 08 January 2023
Thank you for letting us know about your husband's current situation whilst a patient at William Harvey Hospital. I'm very sorry to hear about the lack of communication and other concerns you have. I will contact the service and ask for them to provide some comments on this. I will then post an update on here. Best wishes.
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Review titled Very poor communication
Rated 2 stars out of 5
by stuart stubbs - Posted on 16 December 2022
The lack of communications between family members and patients through receptionist absolute disgrace. I've got to leave my job and lose money to go and find out what's happening with my relative
Visited Accident and emergency services on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 19 December 2022
I'm very sorry to hear you've had difficulty getting through to the hospital. If you want us to look into this please do contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Amazing Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
Was referred from my optician for a serious condition today and was called within a few hours for an urgent eye clinic appointment. Given it was an emergency clinic I expected a bit of a wait, but when I was seen the doctor was very thorough and arranged for my onward referral as the condition couldn’t be rectified there. It was clear the doctor was very busy, dealing with multiple cases while seeing to me, and how they did it I don’t know, but I felt my care was still excellent. There probably should have been more staff on the department truthfully, but those that were there were doing an excellent job under a lot of pressure.
Visited Ophthalmology on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 22 November 2022
Thank you for taking the time to give feedback about your positive experience at William Harvey Hospital. We will pass your comments to the team and we hope your condition is resolved.
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Review titled Very efficient
Rated 5 stars out of 5
by James Montfort-Bebb - Posted on 20 November 2022
I came I yesterday with a deep gash to the face. Process was quick, polite and efficient. Thank you.
Visited Accident and emergency services on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 22 November 2022
Thank you for taking the time to share your experience of treatment at William Harvey Hospital. I'm pleased to hear you were seen quickly and that staff were polite and efficient. I wish you a speedy recovery.
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Review titled Poor attitudes and lack of communication
Rated 3 stars out of 5
by Barbara White - Posted on 19 November 2022
I presented with my Husband at about 1400.He had a possible foreign body/abrasion of his right eye. We sat in the waiting area of of the minor injuries area. No staff were visible when we arrived so we joined the other patients in the waiting area ,who informed us they had been waiting a couple of hours. We understand that a wait in any dept is to be expected ,however it was the lack of information and updating of wait times/delays by staff or even written info on a board that I find unacceptable. When people are waiting for treatment/assessment they are usually feeling apprehensive and vulnerable. A friendly face, welcome and information would have been what I would expect in order to help patients feel more at ease and cared for. The HCA who was in the area did not communicate with anyone apart from when she chastised a waiting patient who was in considerable pain. He had apparently been waiting 4 hours and she called his name and he said he wasn't able to walk because of his back pain, the HCA shouted in a loud rude manner 'how did you get into the chair then'? Other patients privy to this in the waiting area were as shocked as I was. The Nurse who eventually attended to my Husband did not introduce herself and I felt she was from her attitude completely fed up . I showed interest in what she was doing as I have had some previous experience within Ophthalmology .Unfortunately she was not happy with my questions and this showed in her attitude .I understand that when you work in a busy dept you face many challenges ,but what I don't understand is the miserable, apathetic attitudes of staff and the complete lack of communication. We left the area after a couple of hours with the correct treatment for which I am grateful however the experience of visiting the WHH leaves me saddened What has happened to the Trusts Values ? People feel cared for as individuals ? People feel safe, reassured and involved ? People feel teamwork, trust and respect sit at the heart of everything we do ? People feel confident we are making a difference ?
Visited Urgent Treatment Centre on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 22 November 2022
I am very sorry to hear about your experience when your husband was seen in minor injuries at William Harvey Hospital, in particular the poor communication and the attitude of the member of staff. Your feedback will be shared with senior colleagues, however if you would like us to look into what happened in detail, please contact our Patient Advice and Liaison Service (PALS) to provide some more details. You can call them on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Information supplied by East Kent Hospitals University NHS Foundation Trust