William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not so urgent care unit!!
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
Arrived at A&E and at first the service appeared very efficient, but thenI arrived at the urgent care centre, which was anything but urgent. I was seen quickly by a nurse , but after that it went down hill. At first there were (2) two doctors, who only saw one patient an hour each. The work load must have been overwhelming, because the male doctor put on his jacket and left. The lone doctor then took a patient who had been at the practice since 15:39hrs, whilst leaving other patients to wait who had been there since 13:00hrs. Whilst I was there more patients left than were seen by the doctor. I have now been at the hospital for over seven hour’s wondering why the NHS is not given more money.
Visited Urgent Treatment Centre on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 07 November 2022
I'm very sorry to hear that you had this experience in the Urgent Care Centre at William Harvey Hospital. I hope that when you were seen you got the treatment you needed. We'd like to look into what happened but to do this we'll need some more information from you. If you'd like us to do this please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled The last place I would ever want to visit again.
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
I visited the A&E on two occasions regarding the same issue. It altogether took ridiculous hours (I think 8 altogether). They were completely overwhelmed with the number of patients, understaffed and clearly not coping. To add insult to injury, the prescription was handwritten in such illegible fashion, it could not be realized at my local pharmacy, because the pharmacist couldn't even figure out what was prescribed, and the dose was a hieroglyphic squiggle. The pharmacist tried to contact the hospital to no avail and had to give up after 45 minutes, because they were closing. I tried to contact the hospital for 2 days, just being shuffled about and stonewalled. I phoned my GP, and it became alarmingly clear there was no prescription mentioned on my discharge form. It finally took either 111 or patient advice service to get to the hospital and receive assurance I can pick up my medication the next day (remains to be seen how this will work). No apologies, absolutely none. I was treated like an obnoxious nuisance, not an ill patient with a real issue. Just dreadful.
Visited Accident and emergency services on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 10 November 2022
I am so sorry to hear that you had this experience. If you would like us to look into this further, please do contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 19 November 2022
Presented at a&ewith my father.. the service was poor didn’t know where to report. The initial nurse hardly spoke to us and answered question without asking for the correct info this was then reported incorrect on the form. The receptionist was moody and did not listen and got dob and allergy info incorrect. She was talking to patient behind us whilst being dealt with. There is no privacy to be initially triaged in the utc everyone In reception can hear personal info and medical concern. There’s no idea of any waiting time. Covid notices are out of date on display. And forms being used are out of date and not current for guidance on covid-19. This can be confusing. The technicians appear uninterested on presenting to the centre. There should be a receptionist on reception. Over poor first impressions.
Visited Urgent Treatment Centre on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 22 November 2022
I am sorry to hear about your recent experience when attending the Urgent Treatment Centre at William Harvey Hospital with your father, in particular that you were not listened to, that information was not recorded accurately and that staff seemed uninterested and unfriendly. I also note that the information on display relating to Covid-19 was out of date. Your feedback will be shared with senior colleagues, however if you would like us to look into what happened in detail, please contact our Patient Advice and Liaison Service (PALS) to provide some more details. You can call them on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Brilliant Service.
Rated 5 stars out of 5
by Jon Morrissey - Posted on 07 November 2022
I turned up fifteen minutes early for my blood test appointment and walked straight in. Five minutes later I was on my way home. The helpful courteous nurse, was so careful, I didn't realise the needle had even been put in. All completed so quickly, I didn't even get charged for parking.
Visited Phlebotomy on November 2022
Review titled William Harvey Hospital (Ashford)
Replied on 08 November 2022
Thank you for taking the time to tell us about your positive experience at William Harvey Hospital when you attended for a blood test. We will share your feedback with the team.
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Review titled Horrible hospital
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
I came for an ectopic pregnancy.Doctors were great and saw me in good time but I was left seating in the waiting room overnight because there was apparently no bed.How could someone that unwell be treated that way.I would have been better off in my house .Won’t recommend this hospital to even my worse enemy
Visited Gynaecology on October 2022
Review titled William Harvey Hospital (Ashford)
Replied on 31 October 2022
I am so sorry to hear you had this experience at William Harvey Hospital when you attended with an ectopic pregnancy. We'd like to be able to look into what happened. If you can provide some details to our Patient Advice and Liaison service (PALS) we can do this. Please phone: 01227 783145or email: ekh-tr.pals@nhs.net.
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Review titled Greatvservice
Rated 5 stars out of 5
by Nonna T - Posted on 11 October 2022
Seen by GP practice late afternoon and contacted 15 mins later by Doctor offering appointment at Emergency Eye Clinic an hour later. Very friendly doctor who examined eye thoroughly and dispensed medication with clear instructions. Fabulous service. Thank you
Visited Ophthalmology on October 2022
Review titled William Harvey Hospital (Ashford)
Replied on 14 October 2022
Thank you for taking the time to share your feedback. I’m pleased you found the service great and that the instructions given by the doctor regarding the medication were clear. I wish you a speedy recovery.
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Review titled Poor communication
Rated 3 stars out of 5
by Malachi Doyle - Posted on 28 August 2023
Excellent emergency service (ambulance through to pacemaker implant) following heart crisis. Follow up; 6 week pacemaker check took place but six monthly review has not taken place. Contact tele number given at time of operation defunct. Sought contact with Pacemaker Coordinator through switchboard but twice was placed in a 'loop' ( because switchboard did not have a name?) which ended in the line going dead. Yes, I appreciate the ludicrous pressures on the NHS but that doesn't excuse abysmal and basic communication flaws that exist.
Visited Cardiology on October 2022
Review titled William Harvey Hospital (Ashford)
Replied on 29 August 2023
Thank you for taking the time to give us your feedback. I am so sorry to read that your 6 monthly review has still not taken place. I can completely understand how frustrating it must be waiting to be contacted especially when trying to contact the Pacemaker Co-Ordinator through switchboard. I would be deeply frustrated too and this is not something that you should be struggling with. If you would like us to look into what is happening, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Always late ! Still waiting!
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2022
Appointment for 12:00 still here! Last time was 2 hours late. No one tells you that when you book in ! Now over an hour late and still no sign of going in
Visited Orthopaedics on September 2022
Review titled William Harvey Hospital (Ashford)
Replied on 10 October 2022
I am sorry to hear about your recent experience at William Harvey Hospital. It would be helpful to know what out patient department these delays relate to and what dates you attended. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled 28 hours of misery
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
Monday 12th September 2022. Gp clinic for 3 hours, 1xGp rude, arrogant with zero people skills the nurses failing miserably in their duty of care with false information given when asked just to get you back in your seat, made to feel uncomfortable when asking for information! Moved upto A&E for a further 25 hours from the 12th September through to the 13th. Doctors were professional and friendly sadly though the nurses on shift, most were uninterested again with false information to get you back in your seat, MRI receptionist 2pm, 13th September rolling her eyes at us with plenty of attitude, referring to my wife as “she” just because my wife had spoken to her with queries previously. We have never been made to feel so uncomfortable when asking questions, simply shocking! After 28 hours with no bed or MRI for our daughter, she made the decision to discharge herself along with others that day. The NHS do a fantastic job, sadly though there are to many at WHH that are failing in their responsibility of care .
Visited Accident and emergency services on September 2022
Review titled William Harvey Hospital (Ashford)
Replied on 10 October 2022
I am so sorry to hear about your experience at William Harvey Hospital. If you would like us to look into what happened in your daughter's case, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Simply awful
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2022
This is my third trip in as many days to William Harvey. I have been put through a and e twice and left waiting and in pain once for 8 hours and once for 6 with no help or consideration. My medical history was not taken and staff did not take the issues going on with me seriously. My neurological care is under kings college London and to be honest if similar issues occur with me again I will brave the drive up to London rather than wait 8 hours and be told to come back the next day . Disgusting
Visited Accident and emergency services on August 2022
Review titled William Harvey Hospital (Ashford)
Replied on 11 October 2022
I am so sorry to hear that your attendances at A & E have not helped you. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust