Worthing Hospital
Lyndhurst Road, Worthing, West Sussex, BN11 2DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Worthing Hospital.
Reviews
-
Review titled Excellent experience
Rated 5 stars out of 5
by Erin Mallory - Posted on 09 November 2022
I was seen by a Neurology consultant today, for an initial appointment. From start to finish the experience was very positive. Although busy, the staff at recpetion were friendly and efficient. The nurse who took me to meet the doctor was kind and helped put me at ease. The consultant I saw was absolutely wonderful. They were patient, displayed empathy, were extremely thorough in their examination and questions. They have put in place a care plan for me and explained everything very clearly. The care and experience at Worthing Hospital was exemplary.
Visited Neurology on November 2022
Review titled Worthing Hospital
Replied on 16 November 2022
Thank you for your lovely feedback. Please may we ask if you could kindly share your feedback with the Patient Advice Liaison Servicers team at Worthing Hosptial who would be able to share your feedback with the Neurology team that cared for you. The teams email address is : uhsussex.palsworthing@nhs.net Thank you
-
Review titled Patient centred care not working
Rated 2 stars out of 5
by BootneckBandy - Posted on 17 November 2022
I took my wife to a&e into the second week of a holiday. She has pseudomonas and is considered an expert patient with her care. We informed the staff that she has regular episodes, because she is on immune suppressants. She has a self-monitoring regime to submit a test when she develops symptoms to prevent it going on to her chest as the infection spreads rapidly. We made it clear that the infection has gone on to her chest and hadn't responded to three courses of oral antibiotics. Jennifer is now experienced to understand when her treatment needs to be stepped up and advised on the usual treatments once she gets to that stage. We were disappointed that the doctor refused to acknowledge how her infection is usually treated when it keeps resisting oral antibiotics, and felt she did not receive her usual treatment because we were not from the area. Instead of being put at the centre of her care, it was the old doctor knows best attitude. We were treated very well by the nurses. My wife usually has a mid-line due to her thin veins after many years of blood tests, not the easiest of tasks, which most would not like to attempt. The young chap who breezed in and canulated her made it look all too easy and was painless. As her condition worsened after discharge, we had to terminate the holiday early to get home for the correct treatment. Her GP referred her to same day emergency care who started her on the correct treatment and transferred her care to ICT nurses to treat at home. Pleased to say that after getting back home on the correct treatment, she is recovering nicely.
Visited Accident and emergency services on November 2022
Review titled Worthing Hospital
Replied on 18 November 2022
Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01903 285032 via their email address: uhsussex.palsworthing@nhs.net so that we can investigate your situation. We look forward to hearing from you.
-
Review titled Great nurses and staff
Rated 5 stars out of 5
by Janice Christopher - Posted on 20 October 2022
Yesterday I had a Colonoscopy and was very nervous, but I need not have been. All the staff were amazing, put me straight at ease especially the nurse that was looking after me. The lady that did the procedure was very kind and informed me at all times what she was doing. The staff let my husband know when I was in recovery and to let him, know I was ok and everything went well, they also let him know when I was ready to be picked up which was nice that I didn't have to do that myself. Wonderful staff every one of them.
Visited Diagnostic Endoscopy on October 2022
Review titled Worthing Hospital
Replied on 21 October 2022
Dear Janice Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Orthotics help for my husband’s feet.
Rated 5 stars out of 5
by Ann Guy - Posted on 26 October 2022
Today I took my husband to Orthotics department the care he received was outstanding. The help and consideration that was shown by the Orthotist was informative and very helpful. Thank you very much.
Visited Orthopaedics on October 2022
Review titled Worthing Hospital
Replied on 08 November 2022
Dear Ann What a lovely post, thank you so much. It was lovely to hear that your husband received outstanding care from the Orthotist. Thank you for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Ignorant reception
Rated 1 star out of 5
by John - Posted on 15 October 2022
My son had been attacked so I took him to our local a and e, I honestly won’t bother again. The receptionist was extremely rude and just didn’t want to know, we got my son to the triage who stated that he needed stitches. We sat back down and this poor older gentleman’s, son stated that the waiting time was over 4 hours, why couldn’t the ignorant reception tell us this!!!. I said to my son I will treat him at home so went to the ignorant reception to let her know that we were leaving, without turning round she stated she was to busy to talk to us… unreal
Visited Accident and emergency services on October 2022
Review titled Worthing Hospital
Replied on 17 October 2022
Dear John Thank you for your feedback and I am so sorry to hear about the attitude of the receptionist in A&E. This is not how we would expect any staff member to respond. Unfortunately your details are anonymous so we can't get in contact with you. Would you please call our Patient Advice and Liaison Service on 01903 285032 or email uhsussex.palsworthing@nhs.net who will look into your case more thoroughly. They are available from 9am to 5 pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by Jackie - Posted on 13 October 2022
Today I brought my 17 year old son in for an mri, endoscopy and colonoscopy. The care, efficiency, consideration and professionalism was second to none. Throughout all of the procedures we were kept informed and very well looked after. I cannot praise the service we had enough. every member of the team who saw us were incredible. The gastro doctor, that we saw was also excellent. We were moved to Bluefin ward where the team were wonderful. We feel very thankful our son is being cared for so well.
Visited Diagnostic Endoscopy on October 2022
Review titled Worthing Hospital
Replied on 17 October 2022
Dear Jackie What a lovely post, thank you so much. I hope your son is feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. I will ensure that all the staff in departments mentioned are aware of your lovely comments. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Fantastic care
Rated 5 stars out of 5
by Andy Baker - Posted on 30 November 2022
After 3mths of trying to get an appointment with my doctor and just seeing paramedics I gave in and my wife took me to A & E as I was struggling to breathe. I was checked every hour, when found to have a temperature a nurse gave paracetamol Then a last year medical student sat down with me and went thru all the problems in past 3 months in detail and consulted with the doctor I then had blood tests, X-ray and CT scan. Then diagnosed with pneumonia. I can say the the care I had was fantastic kind and caring at all times.
Visited Accident and emergency services on October 2022
Review titled Worthing Hospital
Replied on 30 November 2022
Dear Mr Baker Thank you for your lovely post. It was good to read that we looked after you so well and your experience was fantastic. We will share your post with the staff concerned in A&E who always appreciate such wonderful feedback. We hope you are making a good recovery now and the pneumonia has gone. Thank you once again for taking the time in contacting us, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
I visited accident and emergency today. Then i was sent to minors. I received excellent care fron the nurse there....she was caring and very thorough. She kept me up to date whilst I waited for care from maxilla facial specialist. The consultant there stitched me up and again the care was excellent and to a very high standard. Thank you to those who looked after me.
Visited Accident and emergency services on October 2022
Review titled Worthing Hospital
Replied on 26 October 2022
Dear Patient What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. It will be my pleasure to share with A&E. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Wonderful patience and understanding
Rated 5 stars out of 5
by sue humphreys - Posted on 02 September 2022
Today I had to take my husband for his diabetic retinal screening. He is very deaf and frail. The two nurses were wonderfully patient with him and took endless trouble to take the photos and help him . I am so grateful as it is very difficult. Thank you to both of them.
Visited Diabetic Medicine on September 2022
Review titled Worthing Hospital
Replied on 05 September 2022
Dear Sue Thank you for your lovely post. It was a delight to read that we looked after your husband so well and his experience was good with the diabetic retinal screening nurses. Thank you for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled High standards of professionalism delivered sensitively
Rated 5 stars out of 5
by Fiona OSullivan - Posted on 30 September 2022
We entered AnE in a very stressed state. From the receptionist onwards, every member of staff we met showed us excellent care and consideration. The AnE area and later Zone C were spotless and well equipped.
Visited Accident and emergency services on September 2022
Review titled Worthing Hospital
Replied on 03 October 2022
Dear Fiona, thank you for your lovely feedback following your recent experience within the A&E department at Worthing Hospital. Please may we ask if you could kindly share your feedback with the Patient Advice and Liaison Services Team at Worthing Hospital who would be able to share your feedback with the A&E team. The teams email address is: uhsussex.palsworthing@nhs.net thank you
Information supplied by University Hospitals Sussex NHS Foundation Trust