Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Compassionate, dignified and excellent practice
Rated 5 stars out of 5
by Ms Little - Posted on 28 December 2022
My adult daughter has complex special needs and received the most compassionate, dignified and excellent care during numerous appointment and two recent surgeries in the burns and plastics department. Every member of staff we dealt with was consistently compassionate, caring and patient with her which assisted to reduce her fears during all her appointments and procedures. Thank you to each and everyone who helped her, in the outpatients department, theatres and recovery, you are all amazing and she couldn't have got through the past few months without you all.
Visited Plastic surgery on December 2022
Review titled Wythenshawe Hospital
Replied on 12 January 2023
Dear Ms. Little, thank you for sharing your daughter's experiences at Wythenshawe Hospital across a number of different departments. It is always good to receive positive feedback which reflects the hard work and dedication of our staff, it was reassuring to read that you found all staff to be upholding our trust values and delivering a high standard of care. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. The Patient Experience Team.
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Review titled Stand by your beds
Rated 2 stars out of 5
by edward cope - Posted on 20 December 2022
I was rung by the Hospital to see if I could go in for a heart scan the next day. I told the caller I could not do that as I am a full time career for my wife. The caller got a bit shirty because I was not taking up this wonderful offer. She seemed to not care or understand that we are not all stood by our beds waiting for the hospital to ring when they feel like it. I could mention that this scan was at that time 6 months overdue- and still is. It must be hard for them on the end of a phone dictating to patients what they should do for their convenience. The NHS is now a like it or lump it service and you must do what they say when they bark out their orders or you don't get care.
Visited Cardiology on December 2022
Review titled Wythenshawe Hospital
Replied on 23 December 2022
We are sorry to hear of Mr Copes experience with Alliance Medical - we have contacted Alliance for comments however, due to annual leave the service manager is not available until 23rd December. Mr Cope is correct in that the current waiting time for CMR scans is indeed approximately 6 months and due to the large waiting lists and lengthy waiting times it is vital that these appointment slots are filled to capacity. Consequently, on occasion, it is necessary to contact patients at short notice in order to fully utilise the appointment slots. We completely understand the reason why appointments at short notice are inconvenient to Mr Cope and we are saddened to learn that he was left feeling the way he did following his telephone call with Alliance Medical. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk quoting reference number PO22/0146 stating that you have been advised to do so via NHS Website, and they will do their best to address your concerns.
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Review titled Superb A&E staff and care
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Due to a fall I had to attend this A&E due to a suspected break. All staff in this area were friendly helpful and kind. The NHS should be proud of you. Also to the management well done as I noted that staff had means of being hydrated.
Visited Accident and emergency services on December 2022
Review titled Wythenshawe Hospital
Replied on 06 January 2023
Thank you for your positive comments posted on the NHS website regarding the care you received in Accident and Emergency, Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff, it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments with the staff involved. The Patient Experience Team.
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Review titled Badly managed
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2022
After being referred to a&e by my gp . The waiting times displayed 4 hours (which was fine) I am more concerned as to how it takes 4 hours to see a Triage nurse, then to be told to sit back in the waiting room for blood tests. 2 hours later called through to a small waiting area at the side of a&e , waited a further 4 hours, only when I asked the ward manager, could she explain to me what am I waiting for, I was told, your blood results. I hadn't had any bloods taken. I hour later a lovely nurse took my blood. 2 hours later, I asked a nurse again, what is it that I'm waiting for as I am in a lot of pain, and I may have to go home to get my regular medication, the nurse informed me that I have had painkillers and I couldn't have any more until my blood and urine results were back. I kindly informed the nurse, that I haven't been given any painkillers. I hour later, painkillers were given to me. I was then moved to the cdu, to await my blood results???. 3 hours later, I finally received my results, 1 hour for medication to be administered. Absolutely shocking, patients are being moved from one area to another areas without seeing a doctor. The whole a&e system needs addressing in the way that it is run. a&e for ambulance, major accidents etc only, not to mix people waiting to be seen by a gp, the walk in centres which were removed, would ease the pressure on the amount of people waiting. Some people in exstrusiating pain, left waiting for hours because of the way the department is run. There was a gentleman who had been forgotten about, who had been there from 10 in the morning and was still there when I finally got discharged at 12 midnight. Maybe if referring gps had patients bloods and urine done before sending patients to a&e it may help. Also, the amount of times I had to repeat the reason for my attendance was unreasonable, my gp phoned and spoke to a paramedic who suggested that I attend a&e and there was no record on the hive of a call being made. May I suggest, walk in centres brought back for gp referrals (non urgent) and better management, instead of moving patients from one unit to 2 others before having a diagnosis, all without seeing a Doctor it could be greatly improved
Visited Accident and emergency services on November 2022
Review titled Wythenshawe Hospital
Replied on 23 November 2022
Thank you for raising your concern following attendance to Wythenshawe Emergency Department. I apologies for your long wait to be seen and your unsatisfactory experience. The Emergency Department is under significant pressure at this time and unfortunately there is often a long delay to be seen by the triage nurse and the clinician. We are reviewing our processes in ED to ensure we are as effective as we can be as we are very aware of the long delays patients are experiencing. If you would like us to look into this further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0129, and we will be able to investigate your individual issues and respond directly to you.
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Review titled great experience
Rated 5 stars out of 5
by hannah okonkwo - Posted on 18 November 2022
My little girl was born in Wythenshawe birth centre following an outpatient induction. My husband and I were so impressed with the level of care we received from start to finish. All the staff, especially the midwives were so professional and delivered such a tailored approach to care listening to me and my body which was incredible. Our birth experience was therefore the safest and best it could have been.
Visited Maternity services on November 2022
Review titled Wythenshawe Hospital
Replied on 24 November 2022
Thank you for your positive comments posted on the NHS Choices website regarding your care within the Maternity Services within the Saint Mary’s Managed Clinical Services. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. The Trust has introduced a behavioural framework within which all members of the midwifery and medical teams’ practice, so it was reassuring to read that the team have been able to support you both through a difficult birth and post operative recovery with care and compassion. I can assure you that we have passed on your feedback to Dr Ed Johnstone, Clinical Head of Division for Obstetrics, Ms Victoria Bateman, Divisional Director and Mrs Kathy Murphy, Director of Midwifery and Nursing who will be delighted to share your feedback with the staff involved. May I take this opportunity to wish you and your family well for the future. Alison Haughton Chief Executive Officer.
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Review titled No Duty of Care
Rated 3 stars out of 5
by Simon Parkin - Posted on 15 November 2022
Good professional Dr got taken by ambulance on their advice not mine was told that if I didn't go with the ambulance crew that they would not be responsible for falling more unwell. Promised that because of being taken by NHS ambulance to Wythenshawe hospital that they would have a duty of care in getting me back home. Once again I had to repeatedly ask staff who were reluctant to provide me with any services of getting home. Pouring down rain ended up walking home with severe chest pains. I only attended on the advice of the ambulance crew I knew that I would encounter this problem one and a half hours of asking I eventually gave up ending up struggling and wet through
Visited Accident and emergency services on November 2022
Review titled Wythenshawe Hospital
Replied on 30 November 2022
Dear Simon, Thank you for taking the time to feedback regarding your experience attending ED. Unfortunately we are unable to comment about the ambulance service concerns you raise. ED has very limited access to ambulances to transport patients back to their home address following assessment and discharge. However, if you wish to contact our PALS service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0125, we will be happy to provide a personalised response to you.
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Review titled Brilliant Caring Staff
Rated 5 stars out of 5
by Carol Bates - Posted on 01 December 2022
A big 'thank you' to the surgeon who fitted a stent and all the Acute Coronary Care Unit and f2 staff who looked after my husband after he was admitted with a heart attack. He was quickly transferred from Royal Oldham to Wythenshawe where the team were waiting for him for his op. His whole experience, although frightening at first was made better by his treatment and the care of the staff. Also brilliant food! Thank you all.
Visited Cardiology on November 2022
Review titled Wythenshawe Hospital
Replied on 14 December 2022
Dear Carol Thank you for taking the time to share your positive feedback on the NHS website regarding your Husband's care received on Acute Coronary Care Unit and Ward F2 at Wythenshawe Hospital. It is always good to learn about positive experiences in our hospital. All that is possible thanks to the work and dedication of our staff. We have forwarded your message on to the Director of Nursing and all the staff involved. The Patient Experience Team
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
From being admitted with a heart attack the cardiology team were all amazing. From Theatre to Discharge ... From surgeon to nurse to catering to cleaners - everyone couldn't do enough. I was in bay 10 after angioplasty and they had me fit and well within no time. Massive thank you From the heart !!
Visited Cardiology on October 2022
Review titled Wythenshawe Hospital
Replied on 16 November 2022
Thank you for taking the time to share your positive feedback on the NHS website regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of numerous teams and members of staff. We have forwarded your message on to the Head of Nursing and all the staff involved. The Patient Experience Team.
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Review titled Amazing staff
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2022
Bringing my husband home from hospital where he was treated extremely well we had to wait for transport at the outpatient entrance near the security office the noise and bad language coming from said office was horrible and noticibly concerns a lot of people
Visited Don't know on October 2022
Review titled Wythenshawe Hospital
Replied on 16 November 2022
Thank you for taking the time to share your feedback on the NHS website regarding your care received at Wythenshawe Hospital. It is always good to receive positive words in response to the conscientious work of our staff. We are disappointed to hear your experience of the language used by the office staff. Your feedback will be shared with the office staff to re-iterate Trust values and behaviours.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
I was sent to a&e by my doctor recently. I arrived at 2.30pm and was registered by reception. I was told to wait to be triaged. I was seen by triage at 4pm. I was then not seen again until 9pm when a nurse took bloods from me and fitted a canula. I asked why a canula was being fitted and she did not know. I was then seen by a doctor at midnight. I left at 1pm. That was 11 hours. I am completely astounded by the dreadful way this department is ran. There were no updates whatsoever just a screen that announced waiting times which continued to rise, started at 4 hours and went up to 9hrs. How do we have such a terrible system in 2022? The staff were so busy and they have my full sympathy but there are so many ways this department could be ran more effectively. It felt like a complete free for all. I really hope I never have to come here again. The trust should be ashamed.
Visited Accident and emergency services on October 2022
Review titled Wythenshawe Hospital
Replied on 20 October 2022
We are very sorry to hear of your recent experience whilst attending the Emergency Department. The unit has reported high numbers of patients attending the service over the last few weeks and we have experienced very long waits to be assessed and seen. To enable us to respond to you in more detail please would you consider contacting our PALs service so we can review your particular attendance and respond to you personally. If you would like to discuss your experience with us in a more detail, please call (PALS) on 0161 276 8686, referencing PO22/0096 or by e-mailing pals@mft.nhs.uk. They will put you in contact with a senior member of the team to discuss your concerns.
Information supplied by Manchester University NHS Foundation Trust