Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Caring
Rated 5 stars out of 5
by Gail - Posted on 13 March 2024
I had such a positive experience where I was treated with the utmost dignity and felt listened to and cared for. It was a very friendly place, from the Nurse and the Consultant to the Receptionist welcoming patients. I'd particularly like to mention the lovely man on Reception but don't think I am allowed to mention anyone's name in the review so I won't.
Visited Pain Management on March 2024
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you were treated with the utmost dignity and felt listened to and cared for and all the staff were friendly and in particular the receptionist. I can assure you that we have passed on your thoughts to the Head of Nursing at Wythenshawe who will share your comments. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was worried as I hadn’t had treatment at this hospital before, but the care was amazing. The ward was clean and comfortable and the staff were friendly, attentive and explained everything in great detail and in a way that I could understand without being patronising. It is my best hospital experience by far.
Visited Breast Surgery on March 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS Website regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the teams to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Huge gratitude
Rated 5 stars out of 5
by Baby Fung - Posted on 16 March 2024
My breech baby was 37 weeks and when the labour started, the cord was outside already which was extremely dangerous to the baby. The doctor immediately recognized how severe the issue was and instantly made a decision of having a c-section. Eventually my baby daughter is saved thanks to all the staff's help. When I was waiting in the waiting room, there were some nurses trying to comfort me which I really appreciate it. If it was the NHS my life would have continued with a big regret and sadness so all I wanna say is Thank you so much NHS. You didn't just save my daughter's life, but also my wife and my life.
Visited Maternity services on March 2024
Review titled Wythenshawe Hospital
Replied on 05 April 2024
Dear Mr. Fung, Thank you for taking the time to share your positive feedback regarding your experience at the Maternity Triage (Wythenshawe Hospital). Childbirth is a difficult time and added criticality can make it further stressful for the patient and carers. It gives us great pleasure to know that you received prompt care and smooth recovery. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Excellent care and attention
Rated 5 stars out of 5
by Roger - Posted on 04 February 2024
Arrived early, was seen straightaway. All the staff were friendly, helpful, professional. The equipment first rate. With respect and grateful thanks, Roger
Visited Colorectal cancer services on February 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Roger, Thank you for taking the time to share your positive feedback regarding your experience at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Cleanliness poor
Rated 4 stars out of 5
by Sara - Posted on 21 February 2024
Visited this hospital today for an outpatient’s appt with my Mother, although obviously the primary concern is the care received which was fine, I have never smelt anything like it in a hospital in the cardiac reception and outpatients, patients were literally sat with their hands over their faces to mask the smell which I can only describe as damp mixed with wet animals. Albeit apparently a good hospital and this does seem minor the smell was vile and needs dealing with by the housekeeping team.
Visited Cardiology on February 2024
Review titled Wythenshawe Hospital
Replied on 13 May 2024
Thank you for providing your feedback regarding your experience in the outpatient department in Northwest Heart Centre. We are sorry to read of your experience and would like to apologise for the unpleasant experience you had in our department at what was already a stressful time. Your feedback has been shared with Nicola Collins Matron for the service and Laura Mcconnell the Estates and Facilities Matron. They are extremely sorry to hear of your poor experience. Nicky Collins would like to assure you they take concerns extremely seriously, however, having asked members of staff and the facilities team there have been no reports of a smell and no requests for our helpdesk to investigate. We have had no concerns over blocked pipes on either the helpdesk or any other reporting system. We have also had no other patient complaints. However, we thank you for bringing this to our attention and we will be monitoring this over the next few weeks. Should you wish Nicky Collins to investigate your concerns further, please do not hesitate to contact her on Nicola.collins@mft.nhs.uk. Kind regards Karen Parker Lead Nurse Cardiac Division WTWA E: karen.parker@mft.nhs.uk
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Review titled Outstanding Attention
Rated 5 stars out of 5
by Robert Caserta - Posted on 25 February 2024
From arrival by ambulance to a&e the staff kept us informed of what was happening and the time scale and the three days she spent in a10 ward the attention by the staff was superb and cheerful.
Visited Accident and emergency services on February 2024
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Dear Robert, Thank you for your positive comments posted on the NHS website regarding the care you received at A&E and Ward A10 in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were informed and updated promptly as well as taken care of compassionately. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Doctors,Nurses & Ambulance staff who care
Rated 5 stars out of 5
by Moira Whitmore - Posted on 02 March 2024
From the moment I was picked up in an ambulance to when I left I was treated with the upmost care . The department was well overstretched but that was not reflected in my care in anyway,every member of staff gave me the upmost attention! I can not thank them enough they work long unsociable hours and still go above and beyond……. Unlike my GP practice who work regular hours and my last consultation with them I was told I had 10 minutes! At no point in the A&E departmet was i made to feel i was time limited even though they were dealing with literally hundreds of patients! Thank you Wythenshawe A& E
Visited Accident and emergency services on February 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Moira, Thank you for taking the time to share your positive feedback regarding your experience at the A&E Department (Wythenshawe Hospital). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Thank you for the amazing care
Rated 5 stars out of 5
by Casper’s mum - Posted on 06 February 2024
Thank goodness for the wonderful staff at starlight who helped my son through a really difficult time. The staff are all lovely and on the ball, making a really difficult situation as good as can be. The physio service my son received for his lung problems was also amazing. Thank you all for your care.
Visited Children's & Adolescent Services on February 2024
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Carer, Thank you for taking the time to share your positive feedback regarding your experience at the Starlight Day Services. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled No Reply
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
I received a letter giving a telephone appointment. I need to alter my phone no. and change the time as I have another appointment elsewhere at the time given , but……. I just cannot get a reply from the booking line so how do I make contact? Appalling service.
Visited Cardiology on January 2024
Review titled Wythenshawe Hospital
Replied on 24 May 2024
Dear Patient, We are sorry that the phone was not answered when you tried to contact us and that, unfortunately, on this occasion you have not received the standard of service we aim to offer. Our main contact centre phone lines can sometimes become very busy, especially in the morning. We are aware of this issue and have been completing work to improve the speed at which we answer the phone. Whilst we have seen a reduction in the length of time patients are waiting for a phone call to be answered, we are continuing to work to reduce this further. We would like to assure you that your concerns are being taken seriously, however, it is difficult to investigate your specific concerns without any further detail or patient identification. It is for that reason we would welcome you to make contact directly with the Patient Advice and Liaison Service (PALS) to discuss these concerns. If you could contact PALS on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00020, they will be able to discuss this with you. As soon as we have further details, we can review your demographics to ensure these are correct and investigate why there was such a delay in the call being answered. Thank you. Kind regards, Richard Medway Involvement and Engagement Officer
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Review titled Superb Treatment
Rated 5 stars out of 5
by Jim S - Posted on 02 February 2024
I was admitted to A&E with chest pains and even though the department was very busy I reasonably quickly went through a series of tests including e.s.g. and blood pressure tests. Within a few hours they confirmed I'd had a heart attack and was to be moved to a cardiac ward. The doctors and nursing staff who were extremely busy were excellent. They were very caring and took the time to explain what was happening to me. The way I was looked after was excellent, I couldn't have been better treated anywhere else.
Visited Accident and emergency services on January 2024
Review titled Wythenshawe Hospital
Replied on 05 February 2024
Dear Jim, Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department and cardiac ward at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so caring and communicative. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust