Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by David Kenneth owen - Posted on 08 February 2024
I went into hospital f6 ward on 15th january 2024 until 4th february my operation was on 16th. on arrival my wife and I felt very welcome by all staff. After my operation I was in intensive care, which all went well, I had a valve replaced and another repaired, before I went in I also had problems with my Liver, I would just like to thank all the Doctors, surgeons, Nurses, porters, kitchen staff and cleaners for all there hard work, commitment during my stay, I feel much better now than I did before I went in, still got a long way to go and hopefully long term I will feel much better. Thanks to all staff, kind regards Dave
Visited Cardiology on January 2024
Review titled Wythenshawe Hospital
Replied on 03 April 2024
Dear David, Thank you for taking the time to share your positive feedback regarding your experience at the Cardiac Surgery and Intensive Care Unit. It is always good to read such positive words from recovering patients in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Wonderful Allergy Centre
Rated 5 stars out of 5
by Julie Swindells - Posted on 18 January 2024
I came for a review to the clinic following an anaphylactic reaction a while ago. The treatment and reassurance from the team was second to none. The whole department is friendly and proficient. You are treated with respect and a genuine care from all the team. I cannot thank the Allergy Centre enough, I am grateful that this clinic is near to where I live but I would be happy to travel a distance just to be treated by these professionals.
Visited Allergy services in hospital on January 2024
Review titled Wythenshawe Hospital
Replied on 19 January 2024
Thank you for taking the time to share your positive feedback regarding your experience at the Allergy Centre at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so friendly, proficient and caring. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Terrible service and management
Rated 1 star out of 5
by D A Mac Dougall - Posted on 08 December 2023
I have gone here for years. No issue. My brace broke 3 emergency appointment later I gave up. No calls to tell me times no discussion and they no longer respond to email or phone and when they do 40 minutes five numbers no appointments. To make it worse I then missed my last appointment due to having emergency surgery . Can I cancel in the app it's all done by. No I can't I can call a number they don't answer. Did I get rebooked into the system for following up no I did not. That's happens before and I had a six month gap. The process I'm going trough says two to three years to complete we are now on five years and no appointments with a broken brace. And no follow up care in place. Nuses are rude on the phone. Reception no help either ignore my emails. Off to find the pliers and DIY.
Visited Dentistry and Orthodontics on December 2023
Review titled Wythenshawe Hospital
Replied on 18 December 2023
Thank you for taking the time to share your comments. We were sorry to learn of your unsatisfactory experience and difficulty contacting our hospital. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we have not achieved this for you on this occasion. We acknowledge how frustrating this must have been for you and we are truly sorry for the undue upset and distress this caused. From our initial investigation, we understand that an appointment has now been arranged for you. Should you remain dissatisfied and wish to discuss your experience further, please contact our Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0140, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Appalling - no kindness, no communication
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Attended (still here) six hours later with my dad. My dad collapsed in the street lost consciousness and was attended to by an Off duty gp who suspected a heart attack ambulance was an hour and half wait, after an hour we decided to get him In the car. Got here, the gp impressed on the staff her concerns. Parked us in waiting room, still here, no sign of a dr, no medical history of note taken by triage, ecg done and had to beg for the results, blood test done came back but nobody bothered to tell us that there was a concern and it needed repeating, at my complaint it was repeated, still waiting for the result. If my dad is having a cardiac event, no intervention has been carried out, no prophylactic aspirin nothing. Also my dads regular meds at home they have not issued us any. When challenged they say they are busy, I ask why they cannot communicate results, they say they are busy…. As an ex nurse I am truly appalled - my dad was lay in a road for god knows how long and he he still dumped here in a wheelchair. Would that be ok for your parents? I think not. Staff should treat patients how they would like their own to be treated, kindness and compassion is free
Visited Accident and emergency services on December 2023
Review titled Wythenshawe Hospital
Replied on 15 December 2023
Thankyou for raising your concerns following your attendance at the Wythenshawe Emergency Department. Our Emergency Department (ED) management would like to apologise for your long wait to be seen and your unsatisfactory experience. They would also like to apologise for the lack of communication, and for the upset and distress this caused you and your dad at what must have already been a very distressing time for you both. The ED is under significant pressure at this time and unfortunately there can often be a long delay to be seen by a clinician; however, we always expect staff to be empathetic and treat patients, relatives, carers and other members of the public and staff with kindness and compassion at all times. We are reviewing our processes in ED to ensure we are as effective as we can be, as we are very aware of the long delays which patients are experiencing. If you would like to discuss your concerns further, please do contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0144, and we will be able to investigate your individual issues and respond directly to you. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
I visited Wythenshawe hospital today for an appointment and although busy, staff made an effort to be welcoming and kind. Although thankfully nothing serious, staff were thorough and gave advice on how to monitor things myself. The surgery was run efficiently and despite a long estimated wait time, it wasn’t nearly as long. Thank you!
Visited Breast Surgery on November 2023
Review titled Wythenshawe Hospital
Replied on 09 November 2023
Thank you for taking the time to share your positive feedback regarding your experience of the breast surgery service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt you were made welcome and well supported. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Excellent Practice
Rated 5 stars out of 5
by Peter John Stokes - Posted on 13 November 2023
I had a minor operation at the Hospital on 10th Nov. All the staff were so supportive and friendly. They could not do enough for me. The Surgeons did a brilliant job and kept me well informed at every stage of the operation, in fact I had a local anaesthetic and could hear them talking all the the way through which I found very interesting. A big thanks to all of them.
Visited Oral and Maxillofacial Surgery on November 2023
Review titled Wythenshawe Hospital
Replied on 15 November 2023
Thank you for taking the time to share your positive feedback regarding your experience of the Oral and Maxillofacial Surgery services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt supported and well-informed throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Appalling telephone service and waiting times
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
My diabetes has taken a turn for the worse and I have been referred to the clinic by my GP because I have already been waiting for almost a year to get an appointment... Anyway I received a letter saying that I should have an appointment by a certain date phone this number, the date came and went so I phoned to get any information about my appointment, but was told that I have to just wait it out... I mean the pain I'm in I'll just ignore then, thanks!
Visited Diabetic Medicine on November 2023
Review titled Wythenshawe Hospital
Replied on 30 November 2023
We are very sorry to hear of the difficulties and pain you have been experiencing when trying to get a date for your appointment and the length of time you have been waiting. We acknowledge that there are some delays across our Outpatient Specialities at Wythenshawe, Trafford, Withington and Altrincham Hospital Services and we are working hard to try to reduce these delays. We acknowledge this will not change your experience and we would like to look into this further, so we can provide you with a more detailed response and an update on your appointment. If you would like us to investigate further, we will require some more details from you, so please contact the Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0131. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Catheter ablation
Rated 5 stars out of 5
by Paul Budd - Posted on 15 November 2023
Excellent organisation, clarity poth pre and post operation. Surgeon clear and focused. Nursing staff gave me excellent help and attention. Thankyou
Visited Cardiology on November 2023
Review titled Wythenshawe Hospital
Replied on 16 November 2023
Thank you for taking the time to share your positive feedback regarding your experience of the cardiology service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt your care was so well-organised and that you were well-supported by medical and nursing colleagues. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
I visited A&E recently with a serious chest infection that had been ongoing for 3 weeks, and for which I hadn't received the correct support within primary care. Every staff member I encountered was friendly, reassuring, and helpful. I was triaged in 5 minutes, and after being assessed by a junior doctor, was seen by a respiratory consultant, who had liaised with my outpatient consultant about the best course of treatment. I left with the correct medication and a 4 month treatment plan, with referrals to outpatients in the coming weeks. The consultant went out of his way to secure medication in liquid form for me, and I experienced staff as trauma-informed, which made a huge, positive difference to my experience as someone living with C-PTSD. I felt seen, heard, and acknowledged, and was taken seriously in my concerns, which were validated. Sending thanks and gratitude to all the staff who supported me.
Visited Accident and emergency services on October 2023
Review titled Wythenshawe Hospital
Replied on 06 November 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt seen, heard and acknowledged, with your concerns taken seriously. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Kay - Posted on 10 April 2024
It was my 70th birthday on the 10/10/2023 and I fell and broke my wrist badly (no drink involved) I attended A & E, Wythenshawe were fantastic ,especially Claire the nurse, she treated me with such care and kindness. I was treated within 2 hours and went home with a cast Next day returned and had an operation to fix the broken wrist. Apologies for not reviewing sooner but it happened 6 months ago today and I just couldn’t let it pass Wanted to thank everyone and as I said especially Claire.
Visited Accident and emergency services on October 2023
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Dear Kay, Thank you for your positive comments posted on the NHS website regarding the care you received at A&E Department in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were promptly seen by staff and treated with compassion particularly by Claire. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. I am glad to learn that you are recovering well and wish you good health. Yours sincerely, Aamna Khan Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust