Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Kay - Posted on 10 April 2024
It was my 70th birthday on the 10/10/2023 and I fell and broke my wrist badly (no drink involved) I attended A & E, Wythenshawe were fantastic ,especially Claire the nurse, she treated me with such care and kindness. I was treated within 2 hours and went home with a cast Next day returned and had an operation to fix the broken wrist. Apologies for not reviewing sooner but it happened 6 months ago today and I just couldn’t let it pass Wanted to thank everyone and as I said especially Claire.
Visited Accident and emergency services on October 2023
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Dear Kay, Thank you for your positive comments posted on the NHS website regarding the care you received at A&E Department in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were promptly seen by staff and treated with compassion particularly by Claire. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. I am glad to learn that you are recovering well and wish you good health. Yours sincerely, Aamna Khan Patient Experience Team
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Review titled Rude staff
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2023
On arrival to A&E wythenshawe I was waiting in line to be checked in then a woman shouted me sat behind a desk called the streaming nurse this lady was very very rude I was trying to tell her why I’m here in as much detail as I can but as I’m saying this she was looking elsewhere and stopping me asking other questions while I’m trying to answer the last question she asked she was not bothered whatsoever and should not be working a job like this at all
Visited Accident and emergency services on September 2023
Review titled Wythenshawe Hospital
Replied on 11 September 2023
Thank you for taking the time to share your comments. Our Head of Nursing is sorry to learn of your unsatisfactory experience within our Emergency Department. The Trust strives to provide patients with excellent care and experience, so they are sorry that we did not achieve this for you on this occasion. Your comments have been sent to the Emergency Department Matrons to raise at their next team meeting. If you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686, or by e-mailing pals@mft.nhs.uk, and quote case reference number PO23/0094. Yours sincerely, Patient Experience Team.
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Review titled Wait, wait, wait and wait for over 4 hours
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
No communication from any of the maternity staff as to how long we would have to wait. So we were left far too long waiting without anything to eat or drink, 1 vending machine out of order, other desperately needed restocked. Even after enquiring as to how much longer we would have to wait (waited over 4 hours at this point). Was answered with no compassion or concern. Maternity staff not interested. Totally unprofessional and so disappointed in them. You have no grasp of how to treat out patients in your maternity ward. Please try, and try harder.
Visited Maternity services on September 2023
Review titled Wythenshawe Hospital
Replied on 24 October 2023
Thank you for your feedback. We were sorry to learn that your experience with our Maternity Services was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity to make changes and improvements wherever possible. I can assure you that the senior management teams within Maternity Services have reviewed your comments, and these have been raised directly with the staff to ensure a consistent approach across our outpatient services. Staff have been reminded of the importance of informing patients of the potential wait times and offering patients the opportunity to leave the department to visit the available cafés or shops. In addition to this, the Facilities Team have been asked to check all vending machines and restock where appropriate to prevent a repeat of this occurrence. If you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO23/0110. Yours sincerely, Patient Experience Team.
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Review titled Very satisfied with the service
Rated 5 stars out of 5
by Michael Todd - Posted on 27 September 2023
Had to be ambulanced in with severe abdominal pains to a&e on 25/9/23. Not too long a wait. Sent for a ct scan then on to sacru. The staff in there were great. Moved to f7 with appendicitis. Operated on 26th. Would really like to say how grateful I am to all the staff for the wonderful care I have received. A special thanks to the night staff who were especially attentive.
Visited Emergency Abdominal Surgery on September 2023
Review titled Wythenshawe Hospital
Replied on 28 September 2023
Thank you for taking the time to share your positive feedback regarding your experience of our services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff. It is lovely to hear that you felt the staff were great and attentive, and provided you with wonderful care. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Rude staff
by Mzahmad - Posted on 19 September 2023
My father has recently been admitted to opal house after what we have found to be an utter farce over his discharge. Were called and told he had been moved by the ward staff nurse. Straight away we called Opal House and asked would it be possible for my husband to drop clothes to my father the following morning about 10am and pick up his dirty ones. We were told this was perfectly fine.. went in to detail about work hours and even apologised that was the only time, again we were insured this was perfectly fine. So when my husband arrived, bare in mind he's autistic and was already uncomfortable about going to a place he's never been alone he was told that he couldn't leave clothes or pick up the worn ones and he needed to come back at 11am. His work hours are 11-7 and due to ill health I'm unable to attend. He found the staff member when he entered was so rude the way they spoke to him Eventually they took the clothes but said he needed to come back for the worn ones in allocated hours. That means my father is going to have to wait 6 days before we would be able to visit him. I get there are allocated times but given the situation these should be flexible he wasn't asking to sit and chat all day all he wanted was to make sure he was ok and collect urine soaked clothes. My husband is now refusing to go back because he thinks he did something wrong the way he was spoken to. If this is how you treat family trying to make sure my father is clean and has some dignity id hate to see how u treat the actual patients.
Visited September 2023
Provided by Care opinion
Review titled Wythenshawe Hospital
Replied on 19 October 2023
We are very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences on Opal House at Wythenshawe Hospital. It is difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear about your experience from you directly. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0100, they will be able to discuss this with you. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Amazing experience of the Cath Lab
Rated 5 stars out of 5
by Sabine - Posted on 21 March 2024
I attended Wythenshawe Hospital for a day case last September for a Cardiac Ablation Procedure to correct an SVT arrythmia. I was extremely nervous but the Cath Lab team were incredible and reassured me, held my hand and made the whole experience much more bearable. The team in the lab even put my favourite music on for me at my request to try and soothe/ distract me! I was lucky enough to have one of the most sought after Consultants in Electrophysiology carrying out the ablation and he was incredible, caught and ablated the arrythmia within around an hour (I think! Time was surreal in there!) I was reassured and taken to recovery but the whole team were just amazing and I can't praise them enough. I was discharged that evening and my Dr reassured me that there is a 95% chance I'll never have to worry about that awful rapid heartrate again. If you are considering this procedure do it, I put it off for so long as I was terrified (I am a 40 year old female with a young family). The risks are so low and the procedure has been completely life-changing for me, I have my quality of life back and my anxiety is significantly lower. Thank you to the whole Cath Lab team, you are real life Superheros :) x
Visited Cardiology on September 2023
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Sabine, Thank you for taking the time to share your positive feedback regarding your experience at the Cardiac Cath Lab. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Who is in charge of parking?
Rated 5 stars out of 5
by Steve Whitley - Posted on 20 August 2023
To whom is responsible for the car park facilities at wythenshawe hospital. I have spent the last 4 weeks visiting various hospital wards etc. The pay machine at the hospital main entrance has two pay points. Only one is working and you cannot pay by card or notes, only coins. Why are these machines not being monitored. It’s clear that over the last 4 weeks nothing has taken place to fix the broken machine. If you want to exit you need to go over the road and pay at the machine located at the nightingale centre. Please please please can whoever is responsible ensure the facilities for which the public are paying for actually work. I’ve have come again this morning 20th August and the car park for the acute wards near the main entrance has run out of printer paper and you can’t enter the car park. The visitors car park opposite had barriers in front of entrance meaning a huge car park was not being used as you could not enter. It appears a regular check on machines to enter car parks and the machines to pay are not being checked as often as they should be. Visiting hospitals are stressful enough without the added complication of parking and exiting the site. So I will say once again for those in charge of the parking facilities on site at wythenshawe hospital, please please please sort this out. Shame on you. Poor customer experience.
Visited Don't know on August 2023
Review titled Wythenshawe Hospital
Replied on 04 September 2023
Mrs Kerry Ann Wheat, Group Head of Security and Car Parking would like to thank you for taking the time to contact us regarding the issues you encountered when using the car parking services at Wythenshawe, and would like to offer her apologies for the stress and inconvenience experienced as a result. Mrs Wheat apologies for the current conditions of some of our ticket pay machines. We are currently in the process of updating our car parking infrastructure and undertaking repairs to our existing pay stations. The Car Parking Team will ensure information is available in connection to the current service offered by our pay stations and/or will direct patients and visitors to pay machines that are operational. Mrs Wheat hopes that her response has addressed the issues you raised, and would like to thank you for taking the time to bring your concerns to her attention. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0089, and they will do their best to address your concerns.
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Review titled Discharge lounge
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2023
My son had surgery here which went well. On his day of discharge he was brought to the discharge lounge. The chairs weren't suitable for someone who just had surgery. As time went by he asked could he have some pain relief which arrived eventually. His medication didn't arrive until 5 o'c but did not include the dressings. When he told the woman at the desk he was told it was his fault and should have sorted that out before leaving the ward. His taxi arrived but the automatic doors weren't automatic and once again had to ask the woman to open doors but she replied she was dealing with patients and he would have to wait. She was taking orders for tea and coffee. Absolutely no concern for my son and the pain he was in. In hindsight he should have stayed on the ward.
Visited Emergency Abdominal Surgery on August 2023
Review titled Wythenshawe Hospital
Replied on 19 October 2023
Thank you for taking the time to share your comments. We are sorry to learn of your unsatisfactory experience within our discharge lounge. We hope we can assure you that the Trust strives to provide patients with excellent care and experience and we are sorry that we did not achieve this for you on this occasion. Your comments have been discussed with the Sister concerned and she is sorry that the ward did not inform you before sending your son to the discharge lounge. We are sorry that there was a delay in your son receiving his discharge medication and that he had to wait in a chair. With regard to the automated door being closed, unfortunately we now keep these doors locked for safety reasons as we do have patients who we need to prevent from leaving independently. The Sister has expressed that she was sorry if she seemed rude when asking you to wait a moment while she finished the task she was undertaking, this was not her intention, and she will bear this in mind in relation to how she presents herself in the future. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0097, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
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Review titled Excellent hospital.
Rated 5 stars out of 5
by James Smyth - Posted on 08 September 2023
I was admitted on 7-8-23 for a pleural effusion drain procedure. I was allowed home the day after. All the surgeons, doctors, nurses and all the rest of the staff were absolutely amazing! The treatment I received was first class. I can't thank them all enough for taking care of me. James Smyth (Jim) age 75.
Visited Lung cancer services on August 2023
Review titled Wythenshawe Hospital
Replied on 11 September 2023
Thank you for taking the time to share your positive feedback regarding your experience at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the staff were amazing and the treatment provided to be first class. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
I experienced a visit to the sdec unit recently, it was amazing, from the staff, procedures, dr review, medication. I can see how it greatly eases the strain from the A&E department, from arriving on the unit,my obs were done (on arrival), bloods, ECG, xray. a scan was booked in for me to attend the following day, and the care was 100% again. It is an amazing service and long overdue, especially as more and more people attend a&e. I was referred to A&E by 111, and actually dreaded the thought of sitting for over 12 hours (which it has been in the past). I really didn't want to go, but I was told I had too I really can't praise the staff and the amazing ward enough. Here's hoping that the ward continues, because it is very valued (in my opinion) and very much needed. I work for the nhs and understand the pressures that staff can be under due to the high volume of patients, sdec you deserve the gold standard award, because you were all amazing and made me feel so at ease
Visited Accident and emergency services on August 2023
Review titled Wythenshawe Hospital
Replied on 22 August 2023
Thank you for taking the time to share your positive feedback regarding your experience of the SDEC at Wythenshawe Hospital. It is always good to read such positive words in response to our services and the conscientious work of all our staff. It is great to hear that you felt the care provided was so timely and made you feel at ease. It is also gratifying to read that you thought the staff and the service were amazing. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Information supplied by Manchester University NHS Foundation Trust