Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Some Real Concerns
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
Taken in for cardio reasons. Bloods and ecg taken then just left on a wheelchair. No explanation of what would happen next. Just wheeled back out and left there for 2 hours. The lady who did the ecg & bloods constantly kept saying to me "you what!". The receptionists have protective screens but none of microphones and speakers work. They can't hear you and you can't hear them. A constant of listening to people having to shout their personal information and the nature of their problems so that receptionists could hear them. So could everyone else waiting in A & E. That is not at all appropriate for a whole host of reasons. Don't blame poor service on a lack of funds. The ability to be able to communicate effectively with patients costs absolutely nothing at all.
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 17 August 2023
Thank you for raising your concern regarding your recent attendance to the Emergency Department. Our Head of Nursing would like to say that she is sorry your experience was not a positive one. With regards to the reception microphones our Head of Nursing will ensure that these are reviewed and escalated for repair if not working correctly. If you would like to get in touch with our Patient Advice and Liaison Service (PALS) service, we will be able to look into your individual concerns and provide a more detailed and personal response. PALS contact details are 0161 276 8686 and pals@mft.nhs.uk, please quote case reference number PO23/0077.
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Review titled Childrens A&E & Starlight Ward
Rated 5 stars out of 5
by Rebecca Mcwilliam - Posted on 09 July 2023
My review is about childrens A&E and the Starlight children’s day ward. Took my 6 year old son in yesterday afternoon after he took a turn for the worse three days into a tummy bug. It was very busy when we got there but we were seen swiftly as they could see that he was not very responsive. They acted quickly to get get him on a IV and test all his vital signs. From the moment we got there the doctors and all the nurses and staff were wonderful. Caring, compassionate, professional, explained everything and did their best to put us at ease. Everyone who saw us is an absolute credit to the NHS and Wythenshawe hospital. After some time in A&E they admitted him to the children’s ward for further monitoring. We saw three doctors in all and numerous nurses and each one in both departments made us feel like a priority. We have had to take our son to A&E at Wythenshawe, 3-4 times over the last 6 years and every time they have been absolutely amazing. Thank you
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 10 July 2023
Dear Rebecca, Thank you for taking the time to share your positive feedback regarding you and your son’s experience of Children’s A&E and Starlight at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear your views of the care and support provided by the staff. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
The A&E were excellent in treating my 93 old father after a fall. Respectful and professional throughout. Like all A&Es it needs more resources to meet demand, but kudos to the team there for a great service.
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 24 July 2023
Thank you for taking the time to share your positive feedback regarding you and your father’s experiences of the Accident & Emergency service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt that the service was excellent and the staff respectful and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Caroline Thompson - Posted on 27 July 2023
I attended the department for day surgery on 2 basal cell carcinomas, arriving at 8 a.m and being ready to leave by 11.30 a.m. All the staff, from the admissions nurse to the theatre team were exceptionally warm, friendly and professional, and made me feel relaxed and cared for. I was apprehensive about the surgery but was reassured and given clear information at every stage about what would happen. The staff made me comfortable before, during and after surgery with warmed blankets, extra pillows and lots of tea and biscuits. Thank you to a genuinely kind and skillful team.
Visited Plastic surgery on July 2023
Review titled Wythenshawe Hospital
Replied on 28 July 2023
Thank you for taking the time to share your positive feedback regarding your experience of the plastic surgery service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt relaxed, cared-for and comfortable throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Great doctor
Rated 5 stars out of 5
by Marian - Posted on 10 July 2023
The doctor was pleasant, thorough, saw the wider context and had a good sense of humour. I would like to thank her in particular for my good experience this morning.
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 11 July 2023
Thank you for taking the time to share your positive feedback regarding your experience with one of our medical colleagues at the A&E at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message for sharing with the doctor involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled First class care
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
My husband was taken ill at Manchester Airport and was taken by ambulance to your hospital. He was seen quickly in the Emergency Department and detailed information about his condition and the tests/treatment he needed was given to both him and family members who were with him. He was later transferred to the Acute Medical Receiving Unit and discharged the following day. All staff we met were highly professional and helpful and did their best to put our minds at ease at what was a very worrying time. We couldn't fault the way they cared for my husband. You have a fantastic hospital and staff and we are very grateful to you for making his stay as comfortable as possible and ensuring that we, his family, had as much information as we needed to reduce our anxiety. Thank you.
Visited Accident and emergency services on June 2023
Review titled Wythenshawe Hospital
Replied on 21 June 2023
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care your husband received at the Emergency Department and AMRU at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were so professional and helpful, and supportive to your family as well. I can assure you that we have passed on your thoughts to senior colleagues at Wythenshawe Hospital who will share your comments with the staff involved. The Patient Experience Team
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Review titled Outpatients Checkup
Rated 4 stars out of 5
by Mary Bullough - Posted on 20 August 2023
I had an accident in the grounds of Withenshawe and broke my hip. After being in A&E for 4 hours, in dreadful pain, I was admitted. I was operated on the next day. I have no complaints about the care in hospital although they were short staffed. I was in bed without getting up for 6 days and then 7 days getting up and learning how to get about. I didn’t receive a letter for a checkup. My doctor suggested I ring the surgeon’s secretary and ask for an appointment, which I did. When I arrived for my appointment the waiting room was pretty full and more patients arrived after me. When there was no one else left I was called in. It was obvious from the doctor’s attitude that I had been left until last deliberately. The reason being that I has made my own appointment! He said that not everyone needs a checkup. I’m 78 years old and just needed someone to check me over and make sure everything was ok. I think everyone should have a follow on appointment after surgery. It’s not too much to ask surely after major surgery! I was very disappointed, upset but also annoyed with his attitude.
Visited Orthopaedics on June 2023
Review titled Wythenshawe Hospital
Replied on 24 August 2023
Thank you for your feedback via the NHS / Care Opinion website. We were sorry to learn that your experience was not as positive as we would hope at Wythenshawe Hospital. It is important to us that comments are heard and seen as an opportunity to make changes and improvements wherever possible. In response to your comment, patients should receive an appointment for a follow up with the doctor and I am sorry that you didn’t receive a letter and had to chase this up yourself. Due to a change in the way we request outpatient follow up appointments, we have noticed that there have been some delays and missed appointments, we apologise that you have been affected by this. We have received further training and support to avoid this happening again. In respect to the doctor’s attitude, as a Trust we expect all our staff to always act in a professional manner; I apologise if this has not been the case. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0088, and they will do their best to address your concerns.
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Review titled Excellent care
Rated 5 stars out of 5
by Ian Whitehead - Posted on 04 July 2023
I had a heart attack on the 28 June 2023. I had 2 stents inserted. The operating staff were superb and probably saved my life. Also the aftercare on the coronary care unit and f2 ward at Wythenshawe hospital were again superb. I cannot praise all these departments more for their professionalism and compassion during my stay there. Thank you so much.
Visited Cardiology on June 2023
Review titled Wythenshawe Hospital
Replied on 06 July 2023
Thank you for taking the time to share your positive feedback regarding your experience of our cardiac services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found that the care provided was superb, professional and compassionate. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Amazing team and support for heart attack
Rated 5 stars out of 5
by Mark Watkins - Posted on 14 June 2023
I had a heart attack on Sunday night. I drove to Whythenshaw hospital in the early hours of Monday (yeah stupid I know, but I hoped it will take my mind off the discomfort!) and I was seen immediately by triage and was on a bed within two minutes. Lots of tests later and I had an angiogram and a stent fitted on Monday afternoon. They discharged me on Tuesday. From the moment I arrived until I was discharged everyone was absolutely amazing. A&E, CCU all nurses and support staff. I’ve never left a health service review before but had to. Cannot thank them enough.
Visited Cardiology on June 2023
Review titled Wythenshawe Hospital
Replied on 20 June 2023
Thankyou for your positive comments posted on the NHS / Care Opinion website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought our services were amazing. I can assure you that we have passed on your thoughts to senior colleagues at Wythenshawe Hospital who will share your comments with the staff involved. The Patient Experience Team.
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Review titled Outstanding care
Rated 5 stars out of 5
by Tracey Pook - Posted on 11 June 2023
I was taken to Wythenshawe A&E by ambulance yesterday due to a fall i had. Within 30 minutes i had been booked in and xrays done. I had fractured my foot in 2 places. From my admittance to home was under 4 hours. The efficiency and care was outstanding. I honestly, expected a very long wait and a lot of frustration. Well done and a massive thank you to the staff. We know the NHS are overstretched, undervalued and under paid, however the staff at A&E gave such great patient care. Again, thank you so much!!!!!!
Visited Accident and emergency services on June 2023
Review titled Wythenshawe Hospital
Replied on 20 June 2023
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was especially pleasing to read that you found our service efficient and outstanding. I can assure you that we have passed on your thoughts to the Head of Nursing at Wythenshawe who will share your comments with the staff involved. The Patient Experience Team.
Provided by Care opinion
Information supplied by Manchester University NHS Foundation Trust