Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent care and service
Rated 5 stars out of 5
by Berny Burke - Posted on 10 July 2023
My brother and I took my sister to a&e on Saturday 20th June. We arrived at 15.40. The message board displayed a 4 hour wait time. By 16.00 she was triaged and had bloods taken. Then about an hour later she saw a doctor and was taken for an xray. We left after an assessment and treatment about 21.00 and with a follow up appointment for the next day, Sunday, for an ultrasound in Sdec. On Sunday, she got the ultrasound plus a cat scan and discharged after assessments and consultations with Manchester Royal Infirmary and orthopaedics. My brother and I had to leave for the airport as we were visiting from Ireland. The care and attention my sister received was outstanding. The a&e was the most calm and clean a&e I have ever experienced. The wait times were communicated and short compared to what we are used to. All the staff - nurses, doctors, admin and porters - were very friendly and pleasant with endless patience. While in Sdec we were offered and served very welcome refreshments by a pleasant smiley man and we gratefully accepted the service on two occasions. This all took place on a weekend during a junior doctors strike. I cannot commend the nhs and Wythenshawe Hospital enough and have told many friends since arriving home. Most ask me if I was sure we were in a public hospital and not a private one! I want to thank all the staff who made our time as pleasant as it could possibly be under stressful circumstances and to let you know that you make a difference. The nhs are lucky to have people like you working for them. I cannot thank you enough.
Visited Accident and emergency services on June 2023
Review titled Wythenshawe Hospital
Replied on 11 July 2023
Thank you for taking the time to share your positive feedback regarding you and your sister’s experience at the A&E at Wythenshawe Hospital and our related services which supported your sister’s care. It is always good to read such positive words in response to the conscientious work of all our staff. It is great to hear that you felt the care provided was outstanding and that your family were well looked-after throughout your sister’s stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Brilliant
Rated 5 stars out of 5
by Brian Maguire - Posted on 04 May 2023
3 sessions at Lithotripsy..staff were excellent..so professional friendly and caring ..really could not have asked for any better treatment...thank you so much for your care. Oh and the X ray dept also.. Cheers..
Visited Urology on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at the lithotripsy unit in Wythenshawe. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Wrong info given but fine experience
Rated 4 stars out of 5
by Katie Mann - Posted on 04 April 2023
Came for a scan and was sent to the ultrasound department on MyMFT. Got there and was told it was in the other end of the hospital so had to run round to maternity. I was not happy with being given the wrong info. My scan was 40mins late which for an ultrasound can be very uncomfortable. The nurse who took my blood was really friendly and informative.
Visited Maternity services on April 2023
Review titled Wythenshawe Hospital
Replied on 14 July 2023
Thank you for your feedback via the NHS website. We were sorry to learn that your experience was not as positive as we would hope at Saint Marys Wythenshawe. It is important to us that service user feedback is used to develop our service and to make changes and improvements wherever possible. In response to your comment, we have reviewed the information provided within the appointment letter on My MFT when a pregnancy ultrasound scan is arranged. We are pleased to inform you that this information is in the process of being corrected to identify that the ultrasound scan will take place within the maternity department to avoid any further confusion. Thank you for providing us with this feedback. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk quoting case reference PO23/0023, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Thank You!
Rated 5 stars out of 5
by James Bailey - Posted on 27 April 2023
We have had a number of pregnancies and births under Wythenshawe Hospital Maternity Services. During difficult circumstance (Covid and staff shortages) the care my wife and babies (both unborn and born) have received was outstanding - compassionate and effective care. Thank You! X
Visited Maternity services on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care with the maternity services in Wythenshawe. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Patient Experience & Quality lead for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Outstanding care & support
Rated 5 stars out of 5
by Sue - Posted on 07 May 2023
I have recently returned home after a week’s stay on f3 & cannot praise the clinical staff highly enough for their dedication and support throughout my stay. Whilst I do not feel the support within the discharge lounge was of the same standard, the team on f3 are absolutely amazing and I will be forever thankful to them.
Visited Cardiothoracic surgery on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Ward F3 in Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing for sharing with staff on F3. We are sorry to hear that you were less satisfied with the discharge lounge, and if you have any suggestions for improvement or further comments you wish to make you are welcome to contact our PALS team on mailto:pals@mft.nhs.uk quoting case reference PO23/0005. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled exellent doctors/nurses/staff/reception etc
Rated 5 stars out of 5
by mrs shirley booth - Posted on 18 April 2023
Having visited the A&e a few times over the last few months with family members being ill i cant thank them enough for the amazing treatment given to my family and being very helpful kind and caring they are amazing and the goverment need to see for themselves what they have to do with so many people 1st class they are Thank you
Visited Accident and emergency services on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff and really appreciated that you have spoken so highly of them. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Excellent Care
Rated 5 stars out of 5
by Tim Ault - Posted on 14 April 2023
I was rapidly admitted via A&E for a severe persistent nosebleed. Once it became clear that packing the nose was not going to be effective, I was scheduled for an emergency operation immediately. Every member of staff that I encountered was friendly and professional. The ward I stayed in was spotless and the food was far better than I had expected. The surgeon and anaesthetist explained exactly what they proposed to do during the procedure and answered the few questions that I had. It is difficult to find fault with any aspect of my stay.
Visited Ear, Nose & Throat on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff and great to hear that our facilities exceeded expectations. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Frightening Experience - Triage
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I would not of thought 5 hours is acceptable for someone brought in by ambulance with severe abdominal pains. Even after asking triage nurses 3 times to look how long I would be waiting I was told I was waiting the longest time on their list from 15.45 to 20.45 when 2 hours was displayed as the waiting times, they must have seen the pain I was in as I couldn’t stand up straight. When I was eventually seen I was admitted with acute appendicitis and had an operation the next day. May I say the emergency room staff were excellent when I was eventually seen as were the staff on the ward during my stay - triage nurses not so good.
Visited Accident and emergency services on April 2023
Review titled Wythenshawe Hospital
Replied on 14 July 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences at Wythenshawe Hospital Emergency Department. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0018 they will be able to discuss this with you. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled A pleasant experience
Rated 5 stars out of 5
by Paul Booth - Posted on 05 March 2023
I attended the hospital on Saturday 4th March, to undergo a basal cell carcinoma operation. From walking in the entrance to being discharged same day I have nothing but praise for everyone I came into contact with, from start to end. Their friendliness and professionalism put me at ease, the op was a great success, and I was offered coffee, biscuits, toast and juice on several occasions. This is a good hospital with fantastic, caring and hardworking staff. Thank you Wythenshawe Hospital!
Visited Plastic surgery on March 2023
Review titled Wythenshawe Hospital
Replied on 31 May 2023
Thank you! Many thanks for taking the time to share your positive feedback regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff and fantastic to hear that you found our care provision of such high and welcome standards. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Ward f16 excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
All staff in Ward f16 were compassionate and understanding and I received excellent care. I spent two nights there with a midnight surgery. I was well cared for, constantly checking in with me to make sure I was okay physically and emotionally. The healthcare staff made sure to explain everything to me and answer my questions. The staff were also very accommodating of my dietary needs.
Visited Don't know on March 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff and great to hear that we were able to give you such strong support emotionally and to meet your dietary needs too. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
Information supplied by Manchester University NHS Foundation Trust