Yeovil District Hospital
Higher Kingston, Yeovil, Somerset, BA21 4ATContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Cs Norris - Posted on 08 June 2023
From beginning to end, a friendly, professional and efficient service. The patient and pleasant man at reception, the triage, x-ray and consultancy nurses and doctors- all thorough, friendly and professional. Even the lady who came to sort out the broken coffee machine was amazing - fetching me a coffee from another machine.
Visited Accident and emergency services on June 2023
Review titled Yeovil District Hospital
Replied on 16 June 2023
Dear Cs Norris Thank you for providing us with your feedback regarding your recent attendance at Yeovil District Hospital. I am glad to hear that you received a positive experience from beginning to end and that staff were friendly and professional. I will ensure that your feedback is shared with the teams involved. With best wishes Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled very pleased with care given
Rated 4 stars out of 5
by Jacqueline - Posted on 23 June 2023
I was admitted to hospital with a broken femur with awful pain four days ago i was on traction and had an operation,I was treated promptly and kindly my only criticism was the nursing staff were understaffed and patients were waiting some time for help in the recovery wards.
Visited Major trauma on June 2023
Review titled Yeovil District Hospital
Replied on 17 July 2023
Hello Jacqueline Thank you for taking the time to leave your feedback about your recent admission to Yeovil District Hospital. I am pleased to hear that you were treated promptly and kindly for your broken femur. I am however sorry to hear that patients were waiting for help and I will ensure the senior managers are informed of this. I will also ensure staff are made aware of your compliment with regard to the care you received. I would be most grateful if you can please email me via myvoice@somersetft.nhs.uk with your full name so I can identify the wards in which you were cared for to ensure I contact the correct areas. I wish you well in your recovery. Best wishes Krystle Krystle Pardon Head of Patient Engagement
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Review titled very thorough and caring
Rated 5 stars out of 5
by Deb - Posted on 07 June 2023
Quickly admitted and assessed. I was told what was happening and kept informed of progress. My care was by the same person and I was introduced the new nurse when shift changed. As I suffer from Post Traumatic Stress Disorder and associated anxiety this is very important to me. Absolutely everyone was polite and cheerful. Thank you
Visited Accident and emergency services on June 2023
Review titled Yeovil District Hospital
Replied on 09 June 2023
Hello Deb Thank you for taking the time to provide us with your feedback. I am so pleased to hear that you were kept informed about the plan for your care and you were introduced to the new nurse when the shift changed. I appreciate this was very important to you. I will ensure your feedback is shared with those involved if you could please confirm the area(s) in which you were seen. If it would be easier to email me, please contact myvoice@somersetft.nhs.uk. Many thanks Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled Great care
Rated 5 stars out of 5
by Caroline Fryer - Posted on 26 April 2023
A huge thank you to nf, nc and all staff who looked after me during my recent operation and overnight stay. Treated with respect, care and communication.
Visited General Surgery on April 2023
Review titled Yeovil District Hospital
Replied on 16 June 2023
Dear Caroline Thank you for providing us with your feedback following your recent stay in hospital for your operation. It is wonderful to hear that you were treated with respect and communication was clear. I will ensure your feedback is passed onto the team involved. With best wishes Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled Great Practice
Rated 5 stars out of 5
by Charles Parmiter - Posted on 07 March 2023
Efficient consultation and examination. Surgeon was very informative and considerate -escorting patient and relative to the necessary location within the hospital.
Visited General Surgery on March 2023
Review titled Yeovil District Hospital
Replied on 08 March 2023
Thank you for taking the time to compliment the care you received at Yeovil District Hospital. Your comments have been passed on to the staff involved in your care, who will be very encouraged to receive them. Kind regards Georgia, Patient Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Craig Tucker - Posted on 15 February 2023
I was recently a patient on 8b after suffering a small stroke and would like to say all the staff on that ward where amazing looked after me and reassured me at a very scary time in my life and especially the stroke nurse who I first saw in a nd e she helped me accept what was happening to me they are all a credit to ydh from the doctors nurses down to the domestic staff thank u so much
Visited Stroke on February 2023
Review titled Yeovil District Hospital
Replied on 27 April 2023
Thank you so much for your wonderful feedback at what must have been a very scary time for you. I am so pleased you received kindness and clear explanations. We will share your lovely comments with all staff members who looked after you in the Emergency Department and on ward 8B. Everyone will be very pleased to hear about your feedback. Our staff members work so hard to provide the very best of care for our patients and will be very grateful of your kind words. Many thanks Krystle Pardon Head of Patient Engagement and Involvement
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Review titled Thorough checkup
Rated 4 stars out of 5
by Sue Hester - Posted on 16 March 2023
Visited the new NHS eye centre in the Quidam Yeovil for glaucoma check.Bleed picked up on retina, immediately referred to Dr who phoned me at home the next day to discuss treatment options.Contacted by his sec a couple of days later and booked in for treatment. This is first class service, wouldn’t have got better if I’d gone privately. And yes the centre and staff a credit to the NHS.Thankyou everyone.
Visited Ophthalmology on February 2023
Review titled Yeovil District Hospital
Replied on 20 March 2023
Thank you for taking the time to compliment the care you received at the new Quedam centre. Your comments have been passed on to our Ophthalmology Team, who will be very encouraged to receive them. Kind regards, Georgia, Patient Experience Team
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Review titled Super service
Rated 5 stars out of 5
by David Pickup - Posted on 27 December 2022
Appointment was on time , treatment was done professionally and with patience. Nothing was too much trouble for staff who have always been considerate.
Visited Orthopaedics on December 2022
Review titled Yeovil District Hospital
Replied on 28 December 2022
Thank you for taking the time to compliment the care you received here at Yeovil District Hospital. It is always so lovely and encouraging to learn of patients' positive experiences! Kind regards, Georgia Dunn, Patient Experience Team
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Review titled My Experience
Rated 5 stars out of 5
by A.C - Posted on 05 January 2023
Attended Accident and Emergency on the morning of December 30th 2022. I would like to thank you all for your kindness, care and medical expertise.
Visited Accident and emergency services on December 2022
Review titled Yeovil District Hospital
Replied on 10 January 2023
Thank you for taking the time to compliment the care you received in the Emergency Department (ED) here at Yeovil District Hospital. Your comments have been passed on to the ED Team, whom I'm sure will be very encouraged to receive them. Kind regards, Georgia, Patient Experience Team
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Review titled Efficient and caring
Rated 5 stars out of 5
by Helen - Posted on 03 January 2023
Arrived at 9.30 on Boxing Day with my 84 year old mum. She had a very nasty, deep gash on her shin. The young gentleman on reception was very polite and informative. By 10.40 my mum had been seen and was just waiting for a prescription to be filled. My mum said the person who she saw was very kind. Thank you
Visited Accident and emergency services on December 2022
Review titled Yeovil District Hospital
Replied on 04 January 2023
Thank you for taking the time to compliment the care your mother received when she attended Yeovil District Hospital with a shin wound. Your comments have been passed on to the department staff, who will be very encouraged to receive them. Kind regards, Georgia, Patient Experience Team
Information supplied by Yeovil District Hospital NHS Foundation Trust