Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Christine - Posted on 01 December 2023
Had really good advice about exercises for my arthritic neck and posture. The hands on movement of neck and shoulder pain helped enormously, thank you. I would thoroughly recommend this practice.
Visited September 2023
Review titled Ascenti
Replied on 06 December 2023
Hi Christine Thanks for letting us know about your experience, we're so pleased that your neck and shoulder pain has improved and that you would recommend Ascenti to others. I've logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura
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Review titled good service
Rated 5 stars out of 5
by Jacqueline Robinson - Posted on 11 December 2023
i was so glad to have physio for my achillies tendon it was very painful but the excercies the physio set me did the trick and i am now pain free excellent service.
Visited September 2023
Review titled Ascenti
Replied on 18 December 2023
Hi Jacqueline Thanks for reviewing us, we're so pleased that the exercises were effective and that you are now pain free. I've logged your feedback to be shared with your physio and their manager. Kind regards Laura
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Review titled Excellent physiotherapy
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
The physiotherapist I saw throughout my treatment was brilliant. Always helpful, treatment was very good and the support of the additional app with exercises was very good. Cannot fault the service, highly recommended.
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi, Thanks for reviewing us, it's great to hear that you would recommend our service and that you found the app useful. Best wishes Laura
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Review titled Won't use them again
Rated 1 star out of 5
by Graham Sims - Posted on 27 September 2023
Constantly cancelling appointments and I could handle that if it was for later inthe week but it's always months away Then when you do get to see someone they don't seem interested about anything but getting you to download the app and do some stretches How about finding out what the issue is first The NHS used to use good physios who were attentive and seemed to care about patients
Visited September 2023
Ascenti has not yet replied.
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Review titled Knowledgeable and understanding staff
Rated 5 stars out of 5
by Pat mann - Posted on 05 November 2023
Very detailed exercises,making you understand why you were doing them and what benefits they were to you.
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi Pat Thanks for leaving us a review. We're so pleased to read your feedback about our staff and that you felt the exercises were well explained. Best wishes Laura
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Very happy with the treatment I received. Off to a shaky start with another physio ( personality clash) but changed and was really happy then.
Visited September 2023
Review titled Ascenti
Replied on 16 October 2023
Thanks for leaving us a review, we're glad you were happy with the treatment you received. Sorry to hear there was a problem with your initial physiotherapist, if you would like to provide more information about this please let us know at nhs@ascenti.co.uk. Best wishes Laura
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Review titled Amazing
Rated 5 stars out of 5
by Paul Ella - Posted on 11 October 2023
I attended six appointments with a consultant at Ascenti. The experience from start to finish was really excellent. The consultant listened to what I had to say and tailored a course of treatment uniquely for me. By the end of the course my shoulders were so much better than they had been and I have so much more movement and so much less pain. This was a great experience, thank you so much.
Visited September 2023
Review titled Ascenti
Replied on 12 October 2023
Hi Paul Thanks for your excellent review. We're delighted to hear that the treatment was effective and that your shoulder pain and mobility has improved. I've logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura
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Review titled Don't try their service
Rated 1 star out of 5
by Maryam gh - Posted on 13 October 2023
I booked a one-time appointment for my husband in September. Booking confirmation came via email along with more reminder emails as the appointment approached. Weeks after, received an email asking us to pay extra for a late cancellation appointment. As I followed, it turned out they had booked another appointment for us without sending us any confirmation and the only record was in my husband's phone: an SMS on the exact date of the claimed appointment. Customer service was not helpful, claiming that they had sent several SMS messages beforehand and had no explanation on why they didn't follow the same (email) confirmation process as the initial appointment. They basically scammed us to pay for an extra appointment. So be aware of their procedure.
Visited September 2023
Review titled Ascenti
Replied on 16 October 2023
Hi Maryam Sorry to hear that your husband was charged for a late cancellation. So that we can log your feedback and investigate this further, please provide more information including your husband's details (full name, date of birth, postcode) via email at contact@ascenti.co.uk, or alternatively give us a call at 0330 678 0850. Please note that this page is for NHS patients accessing our services. To confirm, NHS patients are not required to pay for missed appointments or late cancellations. Kind regards Laura
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Review titled Excellent Physio
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2023
I can not rate my experience at Avanti Highgate high enough. It was the best physio experience I've ever had. The therapist was extremely knowledgeable and intuitive. I made great improvement under his care
Visited September 2023
Review titled Ascenti
Replied on 09 October 2023
Thanks so much for your excellent review! We're delighted to hear your feedback about your physio experience and that your condition has improved as a result of the treatment. Best wishes Laura
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Review titled Help from physiotherapy
Rated 5 stars out of 5
by Kath Hindle - Posted on 11 October 2023
I have had lower back problems for years but became worried when my right leg was constantly numb and prone to cramp. My GP advised I see an NHS physio and the physio prescribed exercises have improved the situation considerably.
Visited September 2023
Review titled Ascenti
Replied on 12 October 2023
Hi Kath Thanks for leaving us a review, we're so pleased that the exercises have helped. I've logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura