Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Physio
Rated 3 stars out of 5
by Anonymous - Posted on 01 December 2023
I have had physio in the past with no problems but this physio lady was condescending definitely not patient with older patients, expecting me to remember things and just kept on about doing the exercises at home. I started to dread my appointments which has never happened before in the past.
Visited October 2023
Review titled Ascenti
Replied on 06 December 2023
We're really sorry to hear your feedback and that you felt like this during your sessions. So that we can investigate this further and take appropriate action internally, please provide more information including your full name, date of birth and postcode to NHS@ascenti.co.uk. Kind regards Laura
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Review titled Great treatment when you can actually see someone!
Rated 1 star out of 5
by Melanie Knight - Posted on 08 September 2023
I have had so many appointments cancelled/ re arranged at very short notice. Ascenti need 24 hours notice! My last appointment was in June....no treatment done. I think the practice is too big and not enough staff to cover. You don't know where the next appointment will be. Not at all happy.
Visited September 2023
Review titled Ascenti
Replied on 11 September 2023
Hi Melanie, I’m sorry to hear that you had appointments cancelled and rearranged. We’re not able to locate your patient file based off the information you have provided, please confirm your details and provide more information at nhs@ascenti.co.uk so we can log your feedback and investigate this further. Thanks, Paige
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Review titled Did nothing for me
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2023
As the title says, my series of treatment with Ascenti hasn't improved my sciatica to any great extent. The treatment was spasmodic and my 4 visits, which should have been spread over about 3 months, took more like 6 months as I was constantly being phoned to rearrange appointments. In addition the appointments, when they did take place, lasted only around 15 minutes instead of the scheduled 30. Consequently there has been limited improvement in my condition.
Visited September 2023
Review titled Ascenti
Replied on 23 October 2023
We're sorry to hear that the treatment hasn't helped with your sciatica and that your appointments were rearranged and shorter than expected. So that we can investigate this further, please provide more information and your contact details at NHS@ascenti.co.uk. Kind regards Laura
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Review titled Limited service
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2023
Only allowed 6 sessions and when you are still experiencing symptoms from the injury, it seems a rushed experience
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi, We're sorry to hear that you felt your treatment experience was rushed. If you'd like to provide more information or enquire about additional treatment options please get in touch at nhs@ascenti.co.uk. Kind regards Laura
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Review titled Useful NHS referral
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
Therapist was very professional and successfully guided me with my therapy. Would recommend there practice
Visited September 2023
Review titled Ascenti
Replied on 06 December 2023
Thanks for your review, it's great to hear that you found our service useful and that you would recommend us to others. Best wishes Laura
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Review titled Great practice
Rated 5 stars out of 5
by Christine - Posted on 01 December 2023
Had really good advice about exercises for my arthritic neck and posture. The hands on movement of neck and shoulder pain helped enormously, thank you. I would thoroughly recommend this practice.
Visited September 2023
Review titled Ascenti
Replied on 06 December 2023
Hi Christine Thanks for letting us know about your experience, we're so pleased that your neck and shoulder pain has improved and that you would recommend Ascenti to others. I've logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura
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Review titled good service
Rated 5 stars out of 5
by Jacqueline Robinson - Posted on 11 December 2023
i was so glad to have physio for my achillies tendon it was very painful but the excercies the physio set me did the trick and i am now pain free excellent service.
Visited September 2023
Review titled Ascenti
Replied on 18 December 2023
Hi Jacqueline Thanks for reviewing us, we're so pleased that the exercises were effective and that you are now pain free. I've logged your feedback to be shared with your physio and their manager. Kind regards Laura
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Review titled Excellent physiotherapy
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
The physiotherapist I saw throughout my treatment was brilliant. Always helpful, treatment was very good and the support of the additional app with exercises was very good. Cannot fault the service, highly recommended.
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi, Thanks for reviewing us, it's great to hear that you would recommend our service and that you found the app useful. Best wishes Laura
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Review titled Won't use them again
Rated 1 star out of 5
by Graham Sims - Posted on 27 September 2023
Constantly cancelling appointments and I could handle that if it was for later inthe week but it's always months away Then when you do get to see someone they don't seem interested about anything but getting you to download the app and do some stretches How about finding out what the issue is first The NHS used to use good physios who were attentive and seemed to care about patients
Visited September 2023
Ascenti has not yet replied.
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Review titled Knowledgeable and understanding staff
Rated 5 stars out of 5
by Pat mann - Posted on 05 November 2023
Very detailed exercises,making you understand why you were doing them and what benefits they were to you.
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi Pat Thanks for leaving us a review. We're so pleased to read your feedback about our staff and that you felt the exercises were well explained. Best wishes Laura