Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Great physiotherapist
Rated 5 stars out of 5
by Philip Milton - Posted on 02 June 2023
I was looked after extremely well, they took care to give me all of the information, exercises and treatment I required right up to my last visit, I can't thank them enough for the treatment I received.
Visited March 2023
Review titled Ascenti
Replied on 19 June 2023
Hi Philip Thanks for your excellent review. We're so pleased to hear that you were well looked after and that the treatment has been successful. Best wishes Laura
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Review titled Great care
Rated 4 stars out of 5
by Nicola Hinchliffe - Posted on 11 April 2023
They explained all that they were doing in detail and made me understand my problem more which was very good
Visited March 2023
Review titled Ascenti
Replied on 12 April 2023
Hi Nicola Thanks for your great review. We're so pleased that your physiotherapists have helped you to better understand your problem and explained your treatment to you. Kind regards Laura
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Review titled Inaccurate diagnosis to start with.
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2023
Three different physios seen throughout treatments so there was no continuity. First physio gave a hamstring diagnosis and relevant exercises despite me saying it was pain from the top of my calf muscle. Exercises were found to be useless for my problem so no improvement was seen. Second physio changed my exercises after I told him the previous diagnosis was inaccurate. These exercises were much better for my particular problem and a slight improvement was noticed. Third physio told me contract with NHS was closing and I would be signed off. He gave me a deep muscle massage on the area I said was the problem which was very painful but actually gave me temporary relief from pain for the first time. After this deep massage success and sign off I did my own treatment using the previously recommended step and the calf roller exercises but added using a tens machine and also purchased a massager to deep massage the affected area. The problem has since improved greatly after several sessions using the tens machine and massager. It was a shame I wasted so much time performing the wrong exercises for my particular problem but the fact that I had regular access to physiotheraphy through the NHS was greatly appreciated.
Visited March 2023
Review titled Ascenti
Replied on 16 October 2023
We're sorry to hear that you were seen by three different physiotherapists and that the initial round of exercises was not effective. We do aim to maintain continuity of care with the same clinician but this isn't always possible, for example when we need to cover staff absence. We're glad that you were provided with more useful exercises and that your problem has now improved. If you would like us to log your feedback please provide more information including your full name, contact details, date of birth and postcode (so we can locate your patient file) at nhs@ascenti.co.uk. Best wishes Laura
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Review titled Poor
Rated 1 star out of 5
by Fred Davies - Posted on 20 March 2024
Awful conflicting advice, never saw the same person twice, couldn't make one appointment, I gave plenty of notice but still referred me back to my GP, would like to see a GP about it but can't get in, whenever I try they just call back and refer me back to physio and nothing is getting done, some days I can hardly walk because I'm in so much pain buy nobody cares.
Visited March 2023
Review titled Ascenti
Replied on 20 March 2024
Hi Fred I'm really sorry to hear about your experience and that you are still in pain. We would like to log your feedback for further investigation but cannot locate your patient file based off of the information you have provided. Please give our NHS Team a call on 0330 678 0851 to see if there is anything we can do. Best wishes Laura
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Review titled Effective personalised programme
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
My physiotherapist did a detailed initial assessment and then considerable research to find the best programme for me. Despite being initially sceptical and a bit horrified at the amount of time I needed to put in, I found that it worked well. I have been pain and drug free since my treatment.
Visited March 2023
Review titled Ascenti
Replied on 22 September 2023
Thanks so much for leaving us a review, we're delighted to hear that the treatment plan worked and that you are now pain free. All the best Laura
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Review titled Good service
Rated 5 stars out of 5
by Robert Lorriman - Posted on 11 April 2023
The staff were very good and helpful they looked after me while I was having treatment they were very polite cannot fault them
Visited March 2023
Review titled Ascenti
Replied on 12 April 2023
Hi Robert Thanks for sharing your feedback, it's great to hear that you were looked after by our physiotherapy team during your treatment. Kind regards Laura
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Review titled Lack of customer centred care
Rated 1 star out of 5
by Adam Hudson - Posted on 24 March 2023
Following a car accident I was sent to Ascenti for physio. The physio himself was very keen and helpful. On one occasion I had Covid symptoms and cancelled within 24 hours, as on their website it said to do so. I was told they would only allow this once. So I’m obviously not allowed to get ill twice! I challenged this and I was given utter confusion by Ascenti who didn’t even know what their policy was, even though it headlined their website. I spoke to my physio who told me he has lots of admin issues with Ascenti and it didn’t surprise him. This morning, 1 hour before my appointment Ascenti ring me and cancel it due to physio sickness, how hypocritical. They were then unable to rebook at a time I usual have and so I’m now without physio. Absolute disgrace, don’t use them is my advice.
Visited March 2023
Review titled Ascenti
Replied on 27 March 2023
Hi Adam I'm sorry to hear about your poor experience with Ascenti and can appreciate your frustration at your appointment being cancelled short notice. We do try to cover therapist absence but unfortunately this isn't always possible. I have logged your comments to be investigated by our customer service and governance teams. Kind regards Laura
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
I was under their care for a period of 3 months and found the staff to be very caring, helpful and professional at all times
Visited March 2023
Review titled Ascenti
Replied on 12 April 2023
Thanks so much for your review, we're delighted to hear your excellent feedback about our staff. Kind regards Laura
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Review titled Dissapointed
Rated 3 stars out of 5
by Jane Jones - Posted on 11 June 2024
Over 12 months now and havn't had any help, I have spoken to a few consultants from ascenti about my severe hip arthritis and talked about steroid injections to help with pain and postponing surgery, I would simply like to know if you have the authority to refer for this procedure? if not i need hip replacement, I was waiting for a virtual appointment 5th June 5.30, I didn't receive one? Heard nothing since?
Visited March 2023
Review titled Ascenti
Replied on 11 June 2024
Hi Jane, I’m sorry to hear that you never got an answer about being referred for steroid injections and that you were waiting for a virtual appointment. We’re not able to locate your patient file based off the information you have provided, please confirm your details and provide more information to nhs@ascenti.co.uk so we can log your feedback and investigate this further. Thanks, Paige
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Review titled Good practice,
Rated 5 stars out of 5
by Carla Conceição - Posted on 18 August 2023
The physio was very concerned with my healthy, my improvement and showed interest to helping me, during all the sessions
Visited March 2023
Review titled Ascenti
Replied on 18 August 2023
Hi Carla Thanks for reviewing us, we're so glad that you had a positive experience during your treatment sessions. I have logged your feedback to be shared with your physio and their manager. Best wishes Laura