Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Physio caring and professional
Rated 5 stars out of 5
by Ron - Posted on 21 September 2022
Physio took time to listen and discuss the problem with my knee. She gave me a series of exercises that greatly improved my mobility and reduced the pain. The outcome exceeded my expectations
Visited September 2022
Review titled Ascenti
Replied on 23 December 2022
Hi Ron Thanks so much for your review, it's great to hear that your physiotherapist helped improve your knee pain and mobility. Best wishes Laura
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Review titled Very Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2022
Before going to Ascenti, I had mobility problems with my neck caused by arthritis. After several sessions and regularly completing the exercises given to me - I now have more mobility and less pain than when I began the sessions.
Visited September 2022
Review titled Ascenti
Replied on 28 November 2022
Dear patient, Thanks for your feedback. We're so pleased that treatment with us has helped you manage the impact of your arthritis: increased mobility and reduced your pain. Best wishes Kerrie
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Review titled A good example of a poor physio.
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I attended this physio for back and shoulder pain. The physio therapist that I saw seen by was very rough, had no real care at the level of pain I was due to the force of their physio therapy, I grinned and bared in hope it was doing something, but after five sessions nothing really changed. The physio informed me that I need for sessions, however, the office would need to call me to arrange - this call was never forthcoming. I moved onto another physio and unsurprisingly, they managed to get the job done. I chose Ascenti due to the close proximity to my home - morale of the story, choose a physio based on their ability not geographic location. Don't make the same mistake as me.
Visited September 2022
Review titled Ascenti
Replied on 23 February 2023
Dear patient I'm sorry to hear that you found the treatment painful and that you didn't notice much improvement or receive a call from us to book further appointments. We would like to investigate your experience further, please get in touch with us directly at nhs@ascenti.co.uk confirming your full name, date of birth and postcode so we can locate your patient file. Best wishes Laura
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Review titled Best practice
Rated 5 stars out of 5
by John Forsyth - Posted on 16 December 2022
A more courteous, knowledgeable and efficient team of physiotherapists I have yet to be treated by. This is the second time I have had to use their services and have not been disappointed
Visited September 2022
Review titled Ascenti
Replied on 16 December 2022
Hi John, Thanks for such wonderful feedback. We're so happy that you've benefitted so well from the expertise of our physios, always finding them courteous and our service efficient. Kind regards Kerrie
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Review titled GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
After continuing with the exercises given I feel they did good. Everything was explained in detail and so feel happy with my experience
Visited September 2022
Review titled Ascenti
Replied on 22 November 2022
Dear patient, Thanks for your feedback. We are so happy to hear you've had a positive experience with us as a result of your physio's thorough and detailed approach, and that you continued with your exercises to get the best possible outcome. Kind regards Kerrie
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Review titled Patient and understanding.
Rated 5 stars out of 5
by Tina W - Posted on 15 December 2022
I've been seeing my physio at Ascenti since August and he has been great, he has been very patient and understanding. He took time to listen to my concerns and was very reassuring. Although I am not entirely "fixed" he has assured me that things will get better given time and if I carry on doing the exercises that he gave me. The app was great, enabling me to carry out my exercises and logging how I got on. Altogether a good experience.
Visited August 2022
Review titled Ascenti
Replied on 16 December 2022
Hi Tina, Thanks for your feedback. It's fantastic that you have had such a positive experience of treatment with us thanks to your physio's patience and understanding. We are thrilled that the app has been useful in tracking your progress and keeping you on course with your exercises, and we wish you well going forward in your recovery. Kind regards Kerrie
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Review titled A fraud
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
I had one session booked through my work insurance for some back pain. During the session, physiotherapist didn't even touch me, just observed me and we chatted about my problem, then gave me an exercise plan that I could find on youtube too. I had another appointment but they canceled it and I never booked again as I thought it wasn't helpful. After a few months, they send me an email asking me to pay for that session, saying that it wouldn't get covered by my company insurance, despite the person who arranged the appointment ensuring me that it would be. Extremely disappointing
Visited August 2022
Review titled Ascenti
Replied on 20 March 2023
Hi I'm sorry to hear about your disappointing experience with Ascenti. I can see you have also left a similar review on Trustpilot so I have responded to you there. I have logged your feedback to be investigated by our governance and customer service teams. Best wishes Laura
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Review titled Successful physiotherapy
Rated 5 stars out of 5
by Francine Murphy - Posted on 18 November 2022
I was given the correct exercises for my injury and good advice with each visit, instructions were sent to my phone so I could send results and see how they were improving me. Very friendly people seen and I have kept the exercises and I'm still doing them as advised. I can now do all sorts of things I couldn't do and am in a lot less pain. So very pleased and thank you very much.
Visited August 2022
Review titled Ascenti
Replied on 22 November 2022
Dear Francine, Thanks for your brilliant feedback. We are delighted that you’ve had such a positive experience with us and that the guidance given by your physio has been effective and helped you see how it is helping your injury and your broader recovery. It’s great you are keeping up with your exercises and in less pain with an improved range of movement. Kind regards Kerrie
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Review titled Effective physio
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2022
Started with on line appointments which were OK, but my condition improved once I had face to face treatment. The app was a great tool
Visited August 2022
Review titled Ascenti
Replied on 04 January 2023
Thanks for your review, we're pleased to hear that your condition improved following treatment and that you found our app useful. Kind regards, Laura
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Review titled Fantastic experience
Rated 5 stars out of 5
by Mark - Posted on 18 December 2022
From the start the app with short videos of my daily exercise really helped me to keep on track and the staff I saw each month helped me not only through exercise but a way to keep much fitter than I’ve been in many years
Visited August 2022
Review titled Ascenti
Replied on 20 December 2022
Hi Mark, Thanks for such lovely feedback. It's wonderful to hear that our staff have been such a support in encouraging an active lifestyle, and that our app has also helped you stay motivated with your exercise regime. Kind regards Kerrie