CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Disgusting
Rated 1 star out of 5
by Lecia stanley - Posted on 10 May 2024
Absolutely disgusted with the service. My father has severe COPD and really struggles getting to appointments due to his health. He had an appointment which he attended and was told he could leave before they completed the scan. Made another appointment (which he wouldn’t have had to attend had they done their jobs properly the first time) Unfortunately He had to cancel due to his health so instead of making another appointment they referred him back to his doctor. I’m disgusted and so is he. Also the staff are rude!
Visited April 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Lecia stanley, Thank you for your review. We are sorry to hear of the issues your father has faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in his case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure your father has received the required care, we welcome him to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Great place, made to feel comfortable
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
From seeing the first member of staff to the last one they all made me feel comfortable with something that isn’t very nice but they made it so much easier.
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring patients remain comfortable throughout their treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Outstanding practice
Rated 5 stars out of 5
by Faz - Posted on 16 April 2024
Came for a procedure at this practice. All the staff were friendly, professional, and explained things compentently. Also put me at ease as it was my first time having this procedure. I highly recommend this practice. As a individual who works in healthcare too i was really impressed. First class healthcare! Keep it up!
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Faz, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Wonderful Service. Thank You
Rated 5 stars out of 5
by Steve Woolf - Posted on 05 April 2024
I was referred to CHEC Worcester for Cataract surgery. From my initial assessment through to surgery I found the whole process very efficient. Whilst I appreciate this can be bit of a production line, at no point did I feel like a number. Throughout I felt every member of staff including the surgeon, cared about me and understood my concerns and settled my anxieties regarding eye surgery. The facility at Worcester was clean and very well organised. Thank you to all at CHEC Worcester, what a wonderful service you provide. See you soon for the next eye. Thank you again.
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Steve Woolf, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Fantastic Service
Rated 5 stars out of 5
by Gayle Taylor - Posted on 16 April 2024
I was terrified of undergoing procedure but the Endoscopist & the nurses present were wonderful & made an uncomfortable procedure as pleasant as possible. Thank you from the bottom of my heart to you all who were present.
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Gayle Taylor, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional and caring ensuring patients remain comfortable throughout their procedure. We always want patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent Practice
Rated 5 stars out of 5
by Trevor Wood - Posted on 29 April 2024
The nurse clearly explained what checks she was about the carry out, and made me feel relaxed during the checks.
Visited April 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Trevor Wood, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. Thank you for taking the time to provide your lovely feedback. Best Wishes, CHEC
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Review titled Poor service
Rated 1 star out of 5
by Daniel McLean - Posted on 26 April 2024
I was referred by boots opticians having paid £25 for a private scan which showed I need to be seen. I received an appointment to say I needed to seen by a technician first, and my eye would be dialated. My wife took time off work took us an hour to get to the Warrington clinic for a 1 minute appointment to have the scan I had the week before and no dialation. What a waste of everyone’s time and money when this had already been done. I now need a further appointment and no one can tell me if I will have my eye dialated, more time off work for my wife as the doctor only looks at the scan 5 minutes beforehand. Prior to the appointment I told the call centre a full examination and scan had already been carried out. Not happy with this service.
Visited April 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Daniel McLean, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. It is not uncommon for a doctor to examine a patient and then request additional diagnostic tests to gather the necessary information to make an informed diagnosis in the interest of providing the best care for a patient. We wish to assure you that all appointments are booked in line with patient needs. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
My optician referred me for laser treatment on 10.04.24. I have now been offered an appointment and received the treatment after only 6 days. So good to see what can be done with efficient systems.
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled No complaints
Rated 4 stars out of 5
by Mrs Marjorie Sandiford - Posted on 20 April 2024
I was seen at the arranged time and treated kindly before going on to the lady consultant. She examined my eyes and reassured me all was well, but the swelling and slight aches in my left eye (most recent op) might continue for a bit. Gave me a different make of drops and said she would tell my surgery for ongoing prescriptions. I left feeling reassured. Thank you! The location is not so easy to find as Stevenage (for me) which is why I said 'likely' not 'very likely'.
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Mrs Marjorie Sandiford, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were reassured during your appointment. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Mixed attitudes
Rated 4 stars out of 5
by Rob Lowe - Posted on 10 April 2024
Admin consistently supportive but doctors mixed Some had time to explain. But one female doctor in particular impatient and I felt she just wanted me out. This was at Kiln Farm, Milton Keynes
Visited April 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Rob Lowe, Thank you for your review. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160.