CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
I have had both eyes done now All the staff were pleasant efficient and helpful Cannot thank them enough
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your kind review. We are thrilled to hear of your satisfaction with your treatment, and are pleased to hear you have received high continuity of care from us. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Welcoming and reassuring
Rated 5 stars out of 5
by Christopher Glyn Thompson - Posted on 07 May 2024
Ist visit and no real idea what the issue was or what would happen. Pre visit details all clear and site located easily - clearly signed. Made to feel welcome by the reception team offered coffee and shown to waiting room. Only waiting for a very short time before seeing the optical assistant who was calm reassuring and explained what was required. Felt throughout as though I was valued and that the appointment was about me and not just a process. Great staff and a great attitude which meant that my initial fears concerns or anxieties were quickly dispelled. My only negative observation is that within days I received a text asking me to make an appointment when I had already booked one and attended it.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Christopher Glyn Thompson, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed during their appointments as we understand that sometimes the situation can be overwhelming,. we always want a patients journey to run smoothly for them. Thank you for taking the time to provide your lovely feedback. Best wishes CHEC
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Review titled Very impressive
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Bright, clean spacious waiting area with lots of information. Very friendly attentive staff. No waiting involved - in fact I was seen five minutes before my appointment time!
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your lovely review. We are delighted that you are happy with your journey at CHEC. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition so we can get you seen as timely as possible. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Great service
Rated 5 stars out of 5
by John Elliott - Posted on 13 May 2024
The service and treatment was outstanding no long waiting time for an appointment. Following my consultation I was given an appointment next day for my cataract to be removed what a great service
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear John Elliott, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and how smooth your journey was. We hope all went well with your surgery. Best wishes CHEC
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Review titled Very long wait
Rated 2 stars out of 5
by Anonymous - Posted on 28 May 2024
Arrived an hour early for my appointment, as it was nearly 40 miles from home, but told I couldn't be seen early; went away for coffee, came back a few minutes before appointment, but told running late. 2 hours later, finally called in for my procedure. Since there was a systems failure on the morning, it would have been nice to receive a text or something to say all appointments were running xx minutes late.
Visited May 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and date of birth or call on 0344 264 4160.
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Review titled Great service
Rated 5 stars out of 5
by Graham Curry - Posted on 23 May 2024
Appt time great, on arrival seen within minutes, no delays. Super service . On both occasions staff were very informative and very friendly . Only issue at the Blackpool site is not enough. Car park space at times Highly recommended
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Graham Curry, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and informative, ensuring you are well-informed about the appointments. Thank you again for taking the time to provide feedback. Best wishes CHEC
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Review titled Credit to the NHS
Rated 5 stars out of 5
by Gareth - Posted on 07 May 2024
Fantastic staff from entering the building to leaving. Everybody was friendly, confident and couldn't have asked for anymore from them. A genuine credit to the NHS.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Gareth, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and efficient, ensuring a patient’s journey runs smoothly for them. Best wishes CHEC
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Review titled Extremely Professional and Friendly
Rated 5 stars out of 5
by Ana M - Posted on 23 May 2024
Attended at the Metro Centre Sunderland. Staff were fantastic throughout. Staff took time to explain everything at each point. Felt "cared for" rather than "processed".
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Ana M, Thank you for your wonderful feedback, we are delighted that you are happy with the service you received from CHEC and that you felt cared for. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Very capable
Rated 5 stars out of 5
by William Allan Grayson - Posted on 23 May 2024
After arriving, I was seen very quickly and looked after very professionally. Only complaint if your an older person it’s a long walk up hill especially from the bus exchange.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear William Allan Grayson, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC., Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Exceptional care
Rated 5 stars out of 5
by Kevin Taylor - Posted on 07 June 2024
From start to finish all staff friendly,helpful and informative. Excellent care.I was very anxious about this procedure on my eye but the staff made me feel very relaxed and took the anxiety away. They explained everything that would happen and how to take care of my eye after the procedure drops, etc. I would recommend Chec to everyone.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Kevin Taylor, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We understand how anxious people may be, so our colleagues strive to be friendly, helpful and informative, ensuring patients are well-informed about their appointments and treatment. Best wishes CHEC