CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled A bit to be desired
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2024
I was referred by my optician due to a field loss in one eye. Issues: 1)Appointment for repeat field and OCT on a different day from appointment to see specialist. Not ideal as I needed to travel a fair distance. However the main issue was #2. 2)Consultant appeared to have made up their mind regarding diagnosis on the basis of test results before seeing me. The questions asked of me were "closed questions" needing yes/no answers, rather than allowing me to briefly describe my situation. There was no attempt to elicit relevant past history. When I was given the treatment drops, I had to prompt the consultant to find out how many drops, how often and what time of day they were to be used. I have since been seen at Moorfields for the same condition and my experience at Moorfields was much better.
Visited June 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss your appointment outcome further or have any other questions, please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160. Best Wishes, CHEC
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Review titled A pleasant experience
Rated 5 stars out of 5
by Gerrard Scragg - Posted on 11 June 2024
The lady doing the testing was very pleasant and kind. She was very patient and explained about the tests. She didn’t rush anything, was caring and professional and put me at ease.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Gerrard Scragg, Thank you for your kind review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about their appointments and condition, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Good, but could be better
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
I appreciate being able to have my regular glaucoma checks at this CHEC clinic, rather than having a lengthy wait at the eye department of the local hospital. They seem to be efficient in the checking procedure. I'm always told that I'll receive the results within weeks but this never happens. Even when I ring to chase the results, I'm told they'll be put in the post the same day, but I've never received them. Last time I eventually popped in to the clinic (they don't open very often!) and they were printed off for me. No apology. If CHEC could get the admin side of things right, then it would be an excellent service.
Visited June 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We would like to apologise for any inconvenience caused and can confirm we have passed your feedback on to the team for reflection in an aim to continually improve our services and patient experience. Best wishes CHEC
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Review titled Rapid retinal repair
Rated 5 stars out of 5
by nick mountford - Posted on 21 June 2024
Retinal tear spotted and within less than 60 minutes was having laser eye surgery at the Royal Stoke. Thanks for the prompt service. Nick
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Nick Mountford, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Excellent, efficient and professional
Rated 5 stars out of 5
by Rebecca Bishop - Posted on 04 June 2024
I find my appointments at CHEC Blackpool always to be very efficient and the staff who do my eye tests and vision tests to be very good. I saw a wonderful assistant today at 11.10am and she was absolutely fantastic really lovely and professional she put me at ease, she is a credit to CHEC. I sadly today found the receptionist with short fair hair and red rimmed glasses to be very abrupt, immediately saying as I walked up to the reception desk “name” rather than “hello or good morning please can I have your name” she could do with a better customer manner. She was rude to the elderly gentleman who she served after me and I felt sad that I experienced this poor treatment of this man. He was asking to order eye drops but she was very abrupt with him and he was merely asking for her help and was very polite to her. Other than this it was a great visit.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Rebecca Bishop, Thank you for your review. We are pleased to hear of your satisfaction with the service you have regularly received from CHEC and that you were put at ease during your most recent appointment. Our colleagues strive to be professional and efficient ensuring a patients journey runs smoothly for them. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Friendly and Efficient Practice
Rated 5 stars out of 5
by Barbara Colton-Whittaker - Posted on 03 June 2024
I have attended the clinic in Blackpool on several occasions and I have always found them to be very friendly, informative and efficient every time. It is easy to make an appointment. The communication is very good and the waiting time is excellent. Never had to wait more than 10-15 minutes before being seen.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Barbara Colton-Whittaker, Thank you for your positive review. We are delighted that you are happy with the service you receive from CHEC. Our colleagues strive to be friendly, informative and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them so it’s lovely to hear you are never kept waiting for more than 15 minutes. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Brilliant practicevery
Rated 5 stars out of 5
by Eileen - Posted on 27 June 2024
All the staff were very friendly and made me feel at ease. Certainly would recommend CHEC to anyone needing your services. t ease.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Eileen, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and you felt at ease. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. We hope all went well at your appointment. Best wishes CHEC
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Review titled Cataract
Rated 5 stars out of 5
by John Westacott - Posted on 26 June 2024
Speed is the first thing that amazed me, I was expecting a long delay but 4 weeks after starting the process at the opticians I had an initial consultation and 6 days later had the cataract removed on my first eye. All the staff were friendly and efficient, transport home had been requested, I arrived at 11:10 for 11:15 appointment, was seen within 10 minutes, checks completed, surgery done, transport waiting and home just before 1. Amazing service, thank you.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear John Westacott, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and efficient, ensuring a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Charon Powell - Posted on 14 June 2024
From the time I arrived till the time I left I was treated courteously-staff were all excellent as were the facilities too, always been treated with respect and seen as quickly as possible each time too. Well done to everyone involved.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Charon Powell, Thank you for your positive review. We are delighted that you are happy with the facilities and service you received from CHEC. Our colleagues strive to be professional, courteous and respectful, ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Unbelievable place
Rated 5 stars out of 5
by Lynne holland - Posted on 29 June 2024
I had cataract surgery on wed 26th June my nerves were sky high but when I walk in chec hospital in leicester they calmed down only because the staff were out of this world with care and attention and patience they took everything in my time the nurse who did my assessment went up and beyond to calm me down she even swapped her duties with another nurse so she could come to threate with me to hold my hand surgery was done very quickly and painless everybody who works in the leicester chec hospital 5 stars to u all thankyou lynne holland
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Lynne holland, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be caring and patient ensuring our patients remain comfortable throughout their journey. Thank you again for taking the time to leave such lovely feedback. Best wishes, CHEC