CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Well organised practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Very good system in place and each person very helpful indeed the consultant explained everything in detail on my procedure to help me with my problem
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Hello, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Wonderful stress free experience
Rated 5 stars out of 5
by K.R. - Posted on 21 February 2024
Made to feel relaxed from the moment we arrived, from all amazing staff. Wish other medical institutions were like this. Thank you
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear K.R, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Fantastic service
Rated 5 stars out of 5
by Graham Jones - Posted on 16 February 2024
I had my second cataract procedure at CHEC in Blackpool today. Once again l was impressed by the kindness, helpfulness, good humour and professionalism of everybody who works there. Thank you.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Graham Jones, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, kind and helpful ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Efficient caring practice.
Rated 4 stars out of 5
by David Farrow - Posted on 22 February 2024
Clinic staff were friendly,helpful and informative. My surgeon seems to have carried out cararact op skillfully and discussed after care.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear David Farrow, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Making an Appointment
Rated 4 stars out of 5
by Michael Broome - Posted on 05 February 2024
I had an text message to make an appointment whith CHEC. Found it very easy using the Internet Typeback Facility.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Michael Broome, Thank you for your positive review. We are pleased that you are happy with the service you have received from CHEC. Best wishes CHEC
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Review titled bad experience
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
It took more than one month to get an appointment link since sending the referral, I was 14min late and I have been asked to rebook my appointment and have everything rescheduled. I have explained that I have travelled more than 1h to arrive here but nothing has been done and I did not even see the clinician
Visited February 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect accessible high standard care to be provided for all our patients and apologise for any inconvenience caused. Our patients are our utmost priority, so we apologise that we were unable to honour your appointment on that day. We appreciate the frustration this may have caused, should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled impossible booking system
Rated 1 star out of 5
by Richard Brereton - Posted on 10 February 2024
CHEC contacted me twice by text with a link to book an appointment but it was impossible to book such a test without providing an id number which was not given to me. Boots of Leek contacted a rep for CHEC who came back with an id number which was not recognised on your app.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Richard Brereton, We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. Should you need to book any appointments, you can contact our bookings team by calling 0344 264 4160 or via the Live Chat facility on www.chec.uk Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk.
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Review titled Appalling appointment timekeeping
Rated 1 star out of 5
by Kay - Posted on 05 February 2024
11.45 and 12.15 appointment time still not seen at 13.00!! Gap between patients going in to see the consultant at least 20 minutes. No information given out. Poky waiting room with insufficient uncomfortable seating.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Kay, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
I felt the consultant was excellent in doing a thorough exam and explaining it very well. 20+ minutes delay in being seen.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Excellent practice Procedure
Rated 5 stars out of 5
by Eric Sweetman - Posted on 13 February 2024
Procedure was carried out on time. All staff concerned were both friendly and efficient. Process was explained clearly step by step. Operation went well with no pain experienced. Discharge procedure was good with well documented and verbal explanation. My wife was invited in to hear instructions for eyedrop regime. Then escorted to Reception area. An excellent experience.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Hello Eric Sweetman, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We strive to ensure our patients remain well informed about their care and treatment. We always want a patients journey to run smoothly for them. Best wishes CHEC